Reviews for Hertz in Naples
- All reviews 100%
11 Nov 2017
Difficult drop off, signs to small and to few!
Cons: Drop off was badly marked, sign way to small! Passed the place and had to go back in spite that I was already warned by friends that drop off is badly marked
26 Oct 2017
Pros: No cleasr process for drop off. Took too long.
24 Sep 2017
Not the car we paid for & the wait time was 2 hours.
Pros: Intentionally left blank.
Cons: The Hertz experience for us was not good. We arrived just before our scheduled pick up time of 9:00AM and waited 2 hours for our car. There wasn't a line or anything. We were told that they had to get the car from the airport to this Hertz location, however the airport is only 15 minutes from our Hertz location. Additionally, we signed up for a Fiat Panda but the only car Hertz had was almost the size of a mini van - not the car we wanted to be driving through the narrow Positano roads in. Overall, I do not recommend this Hertz location due to the wait time and the car we received. Also, there is a $360 pending charge on my credit card which should absolutely not be the case. We better not be charged more than what we signed up to pay for getting a bigger car because we absolutely did not want a bigger car.
23 Sep 2017
Pros: The car was great, clean, full of gas and perfect size for our trip.
Cons: After getting off a 9 hour flight we had to wait an hour and a half in line to pick up the car. And after we picked it up we then had to wait anther15 min in line to have them sign the sheet saying there was a lot more damage then recored on the vehicle.