10.0
Fast and efficient serviceReviewed 17 Jun 2026
review from![kayak]()
10.0
Great car, good gas mileage. Best price for rental. Thank youReviewed 17 Jun 2026
review from![kayak]()
2.0
Promised a Tesla model 3, had no evidence available, or needed to wait for 20-30 mins. Gas car is more expensive! And charged me more to get a gas car. WTF, forgive my French.Reviewed 17 Jun 2026
review from![kayak]()
2.0
I had a confirmed reservation for a vehicle. The DAY before my trip Budget called me to tell me that they gave away my car and no longer had a vehicle for me. The Budget representative stated that this had happened to several customers. I didn't prepay when I made the reservation so they gave the car away. He offered to move my reservation to a different location. I specifically asked if everything would stay the same with my reservation, and stated to him, "price, date, size of vehicle" and he said "Yes". When I got to Budget they would not honor the reserved price and I had to pay almost $100 extra. HORRIBLE customer service and completely disregarding a confirmed reservation, essentially not honoring their contract.Reviewed 16 Jun 2026
review from![kayak]()
2.0
Budget doesn't have human beings answer the 800 cust. service no. after 7:30PM! that;s right a national car rental comp, so if you have problems with your car NO ONE TO SPEAK TO. want AI instead? a tow though that is not what you are calling about - those are your choices after 7:30. And, no notice when you rent a Tesla that the charging cord is NOT in the car, but can be found only at the Tesla charge station. How would a renter know that? Not in the Tesla driver's manual, not on the rental receipt, no number to call where someone from Budget can tell you that (and when I did the next day talk at 800 no,. that person didn't have a clue herself. ps - the office staff themselves where helpful and fair.Reviewed 16 Jun 2026
review from![kayak]()
2.0
Terrible. We got to Budget and although we paid for a convertible they said they didn’t have any. They added hidden fees, including a hidden gas charge and windshield protection charge. They also ignored us when we informed them of a low tire pressure in the front right tire, which later resulted in a flat tire. 0 stars, another scamming car rental company.Reviewed 15 Jun 2026
review from![kayak]()
10.0
The experience was great. The person at the desk was super friendly. Getting the vehicle was a piece of cake. Everything was quick and the vehicle worked great and was easy to drive. My two complaints would be that the navigation system was atrocious and wouldn't connect to my Android Auto even though it's an option, and the drop off procedure wasn't clear. However, I'd gladly rent from Budget again.Reviewed 15 Jun 2026
review from![kayak]()
2.0
Lost my credit card prior the hand over and since apple pay is absoloutly no option, the transfer of the booking to the cc of my partner was not acceptef. The only option, as you know, was to make a new booking, tripple the price. Worst experience and won‘t book like this again. fyiReviewed 15 Jun 2026
review from![kayak]()
2.0
I booked a pick up for noon we arrived at 3:20, there was No cat available we had to wait 2hrs for the car by which time I had missed the Coast dinner we were suppowsed to attend. When we finally got the car it was dirty and it only a quarter a tank of gas. 👎🏻Reviewed 15 Jun 2026
review from![kayak]()
2.0
Waited in line for an hour and a half in 90 degree heat to pick up my car at Newark Airport. Only two reps working. Never again.Reviewed 15 Jun 2026
review from![kayak]()
4.0
First, the staff at the counter pressured me and intentionally provided misleading information regarding the vehicle insurance. Second, they assigned me a vehicle that did not match the agreed-upon specifications. Although they later exchanged it for another one, they never updated the contract. Consequently, the insurance would not have covered me because it listed a completely different vehicle.Reviewed 15 Jun 2026
review from![kayak]()
2.0
The initial car Toyota Corolla, that was given had oil servicing issues due to which they provided Citroen C3 as a replacement car, which being manual. This is not rightReviewed 15 Jun 2026
review from![kayak]()
