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The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!

The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight.

Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights.

Crew were busy to make us more comfortable during the long trip, always smile. Food is better than I thought.

Late departure.

Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition.

food

Layover and delay we're extremely wrong and they booked me on a separate flight from my party.

Crew were great / free wine !

Crowded and chaotic boarding

Service was good

Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all.

Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.

Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.

The crew were pleasant

The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.

The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.

We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable.

Very organized airline. Friendly staff.

Super friendly

No entertainment

The crew was very attentive, generous and courteous.

During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again.

On time.

.

Good entertainment, food and in-flight crew

Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral.

Crew

A plane from 1960? No entertainment center!

they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!

Aircraft crew was decent.

Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier.

The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant.

Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day.

Easy no hassle trip home

BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well.

The food and the on screen entertainment was great

Leg room is an issue for me

The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!

The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight.

Everything. Professional staff.

Nothing.

Everything was well organized and on time. Good meals! Price was fabulous!

Seats in economy were small and my husband and I are not small. Usually international flights are roomier.

People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great.

Seats a little tight.

Food.

No audio.

Service was good

Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all.

Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.

Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.

I really like the spaciousness, the plug ins and general service

I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.

Great crew service. Among the best ever.

Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew

Old entertainment system Although the seats can be turned into a bed they don't fully recline

Crew

A plane from 1960? No entertainment center!

During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again.

Good entertainment, food and in-flight crew

Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral.

Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition.

Crew were busy to make us more comfortable during the long trip, always smile. Food is better than I thought.

Late departure.

The food and the on screen entertainment was great

Leg room is an issue for me

Offfered to boarded early as I was traveling with my Son

Layover and delay we're extremely wrong and they booked me on a separate flight from my party.

Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich.

Everything was well organized and on time. Good meals! Price was fabulous!

Seats in economy were small and my husband and I are not small. Usually international flights are roomier.

I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport

There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy

Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash.

When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience.

Boarding was confusing seating for a 12 hour flight was not comfortable.

We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable.

The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.

The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.

The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good.

The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle.

The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.

Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.

Nothing.

The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!

The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight.

Everything. Professional staff.

Nothing.

The staff were pleasant and did a great job serving passengers in a timely manner.

- my headphone jack was broken so I had to ask to move 3 times, and then finally walked up to the back of the plane to ask to be seated somewhere else - This particular flight had an unusually high number of babies. I was seated next to a couple with twin babies and of course they cried every so often. Only a few rows away there were another two babies. - food selection was super heavy on sugar or carbs. Entre choices were pasta with tomato sauce or chicken with cheese ravioli. Almost no one chose the pasta. Please introduce healthier options with actual protein for meat eaters and vegetarians.

Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition.

Service was good

Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all.

Everything was well organized and on time. Good meals! Price was fabulous!

Seats in economy were small and my husband and I are not small. Usually international flights are roomier.

Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich.

I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport

There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy

Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating.

Helpful flight attendants

Delay at the airport due to system down where agents had to check in everyone manually

During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again.

Crew

A plane from 1960? No entertainment center!