Overview

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Krystal Urban Cancun

Avenida Sayil SM4A, Lote 7, 77500 Cancun, QR, Mexico
+52 998 848 8000

£58+

Overall guest ratings

7.9/10 Good
Based on 1,034 reviews

Review highlights

  • 8.3
  • 7.4
  • 7.0
  • 5.0

Good to know

  • Comfortable beds
  • Great shopping

Nearby

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    About

    At Krystal Urban Cancun, you'll be within a 10-minute drive of La Sagrada Familia Parish. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer balconies and flat-screen TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Child pool
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews of Krystal Urban Cancun

    Overall rating

    7.9 Good
    Based on 1,034 reviews
    • 8.3 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.8 "Great parking, according to 88%."
      8.6 "86% liked the proximity to sightseeing."
      7.5 "Near to public transport, according to 75%."
    • 7.4 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      9.6 "96% were happy with the shuttle service."
    • 7.0 "Good breakfast."
    • 6.3 "Rooms are ok."
      6.3 "For only 63%, the bathroom was ok."
      5.3 "Only 53% said rooms were clean enough."
      6.3 "Only 63% said the rooms were modern."
      5.0 "For only 50%, the tv was ok."
    • 5.3 "Internet is average."
    • 5.0 "Pool is mediocre."
    • 4.8 "Not very clean."
      2.3 "77% said the bathroom was dirty."
      2.5 "Dirty pool, said 75%."
    • 3.6 "Wellness & sports facilities were not very nice."
      3.6 "64% didn't like the fitness area."
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    Overall rating

    8.0 Good
    Based on 475 reviews
    • 8.0 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.5 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 7.3 "Good breakfast."
    • 6.9 "Rooms are ok."
      6.4 "For only 64%, the bathroom was ok."
      5.3 "Only 53% said rooms were clean enough."
    • 6.5 "Average comfort."
    • 5.6 "Internet is average."
    • 5.0 "Average cleanliness."
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    Overall rating

    8.1 Excellent
    Based on 258 reviews
    • 8.6 "Location is great."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 6.9 "Breakfast is mediocre."
    • 6.2 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
      5.9 "For only 59%, the bathroom was ok."
    • 4.9 "Not very clean."
    • 4.7 "Pool is below average."

    Overall rating

    8.3 Excellent
    Based on 20 reviews
    • 8.3 "Location is great."
    • 6.4 "Rooms are ok."

    Overall rating

    7.7 Good
    Based on 279 reviews
    • 8.1 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.8 "Breakfast is mediocre."
    • 6.7 "Service is ok."
    • 6.2 "Rooms are ok."
      6.1 "For only 61%, the bathroom was ok."
      5.8 "Only 58% said rooms were clean enough."
      5.9 "Only 59% said the rooms were modern."
    • 5.9 "Average comfort."
    • 5.7 "Vibe was decent."
      7.0 "70% thought, the hotel was modern."
    • 4.9 "Pool is below average."
      2.9 "Dirty pool, said 71%."
    • 4.9 "Not very clean."
      2.9 "Dirty pool, said 71%."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Comfortable beds"
    "Great shopping"
    data provided by TrustYou

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