Paradisus Cancún

Boulevard Kukulkan Km 16.5, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 1100

Cheapest
rate per night

8.6

Excellent
based on 4,567 reviews
Paradisus Cancún - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
TripAdvisor £156
Melia £156
KAYAK £173
TripAdvisor
Melia
KAYAK

Good to know

Distance to city centre 6.2 mi
Location rating 8.4
Nearest airport Cancun
Distance to airport 7.5 mi

Rooms

Check-in
Check-out

Deluxe rooms

£280+

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Bed type
Provider
Nightly base price
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Unknown
£280 per night

King rooms

£345+

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Bed type
Provider
Nightly base price
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King bed
£345 per night
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King bed
£432 per night
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King bed
£434 per night
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King bed
£439 per night
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King bed
£989 per night

Premium rooms

£242+

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Bed type
Provider
Nightly base price
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Unknown
£242 per night
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Unknown
£255 per night
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Unknown
£367 per night
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Unknown
£401 per night
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Unknown
£414 per night
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Unknown
£416 per night
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Unknown
£434 per night
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Unknown
£462 per night
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Unknown
£462 per night

Executive rooms

£545+

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Bed type
Provider
Nightly base price
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Unknown
£545 per night

Standard rooms

£210+

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Bed type
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Nightly base price
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Unknown
£210 per night
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Unknown
£230 per night
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Unknown
£234 per night
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Unknown
£257 per night
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Unknown
£271 per night
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Unknown
£310 per night

Reviews

Pros

Cons

Traveller rating

92
21
12
2
1

Time of year

Traveller type

Show reviews that mention

+
beach access in 26 reviews
beautiful hotel in 43 reviews
different areas in 3 reviews
food is good in 61 reviews
great place in 19 reviews
great staff in 66 reviews
maze like in 6 reviews
misters in 3 reviews
ocean view in 26 reviews
pics on booking in 3 reviews
room service in 29 reviews
second time in 16 reviews
suite room in 42 reviews
swimming pool in 28 reviews
time share in 3 reviews
variety of restaurants in 3 reviews
  • Okay
    Jul 2019
    5.8

    My view, the shower and the bed.

    The staff were confused when checked about it refused to get management to try and rectify the situation, denied my all inclusive privileges because of their mistakes.

  • Excellent
    Jul 2019
    8.8

    Hotel on Royal SIDE was amazing. We went with a very large group but opted the Royal service for private amenities. POOL BUTLER and section. Would definitely book there again

    Hotel main area Carpets in the elevator were very MUSTY. They have incense burning in various area. Also, side not make sure the change the sheets DAILY. Found a stain on the bed from the night I spilled something tucked in the blankets

  • Mediocre
    Jul 2019
    3.8

    Golf course and tennis court

    The pushy timeshare people; dim lit corridors ; lack of authentic Mexican food choices

  • Good
    Jul 2019
    6.3

    The resort is very beautiful the architecture resembles a pyramid--love the building but that was about it.

    The experience started well but things quickly got bad. My boyfriend and I went to dinner on a restaurant that was super full of people and very loud. We asked for tacos which took forever to arrive. The meat was just thrown on the taco shell. It looked messy. To make things worse the tacos did not taste good. The waiter service was also bad. They were so busy they just flung the plate of food on your table without saying anything. At other hotels we stayed at like the fantastic Le Blanc the food not only was delicious--you can tell it was prepared lovingly by chefs who really care about food--but the food also looked amazing. The waiters at Le Blanc were very friendly and took time to explain everything about the food we were served as well as other food and drink options. Now back to Paradisus, there are other issues like we made a mistake and took the staff elevator where food is delivered to the guest rooms and we were shocked by what we saw. It was fillthy with food on the elevator floor and the elevator smelled of rotten food. GROSS. The hotel room itself at first glance was okay NOT LUXURY but the balcony had plants and flowers which from afar looked nice until you saw the planter up close. We found at least 20 cigarette butts in the soil. GROSS. I suspect it was a room where smoking was allowed which we did not want since we don't smoke and hate the smell of cigarettes especially when it gets inside the curtains and furniture. But to be fair we only saw the cigarette butts on the balcony not in the room so maybe the previous occupants only smoked in the balcony and not inside the room but maybe they did. Who knows? My question is why doesn't the housekeeping staff remove the cigarette butts? How difficult is it. Anyway we stayed about a little over an hou at Paradisus before we decided to leave and find another resort hotel. Pay extra money and find yourself a better resort. You will have a much better experience.

  • Excellent
    May 2019
    8.8

    Very nice people. Beautiful place.

    The checkin process was VERY SLOW. I had a suite and the lights in the side room didn't work, same as the lock in the principal room. The luggage took long to arrive. To connect to wifi you need to do it every time you need it, with long password.

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About

Overview

Perfectly situated on the soft white sand beaches of Cancun, this exclusive beach resort provides the perfect accommodations for your vacation getaway. Paradisus Cancun is a chance to experience the stunning beauty that has made Cancun an international destination in the comfort of a luxury resort on par with the highest standards of excellence. This commitment to quality is why Paradisus Cancun has been awarded Four Diamond honors since 2006 by AAA. Luxurious, spacious and elegantly decorated rooms on a pristine beach that is short 15 minutes from the airport. Whether you are on the beach, at one of the four lagoon-inspired pools, or dining in any of our nine on-site restaurants, our goal is your total satisfaction. Indulge yourself with upgraded Royal Service and let us show you what makes us among the best hotel in Cancun. Tennis, a nine-hole par 3 golf course, Kids Club, YHI Spa and a Family Concierge option give you plenty to do and ways to explore during a picture perfect Cancun dream vacation.

Melia

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.6 Excellent

based on 4,567 reviews

8.4

Location

8.0

WiFi

7.0

Food

6.1

Room

Things to know

  • Friendly atmosphere
  • Nice building
  • Friendly service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Parking
Complimentary breakfast
Fitness centre
Free Wi-Fi
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Outdoor pool
Scuba diving
Snorkelling
No smoking
Restaurant
Bar/Lounge
Beauty salon
Tennis
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Airport Shuttle (Surcharge)
Playground
Storage available
Terrace/Patio
Lift
Massage
Child pool
Express check out
Hairdryer
Coffee shop
Pets not allowed
Wedding services
Linens
Towels
Cable or satellite TV
Disabled access
Soap and shampoo provided
Laundry facilities
Private beach

Photos

Paradisus Cancún - Cancún - Building Provided by HomeAway All photos (42)
Paradisus Cancún - Cancún - Banquet hall Banquets (1)
Paradisus Cancún - Cancún - Bar Bar (2)
Paradisus Cancún - Cancún - Bathroom Bathroom (1)
Paradisus Cancún - Cancún - Beach Beach (3)

Location

Most popular landmarks

  • Museo Maya de Cancun 0.9 mi
  • Kukulcan Plaza 1.4 mi
  • Playa Marlin 1.5 mi
  • Playa Delfines 1.6 mi
  • El Rey Ruins 1.7 mi
  • Acuario Interactivo 1.9 mi

Cancún travel guide

Learn about Cancún on KAYAK

Getting around

Cancun 7.5 mi
Playa Del Carmen 37.6 mi

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