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excellent menu with a what wide range of interesting choices and reasonably priced. Very pleasant family hotel in an interesting old building.
Breakfast / location for my needs / car parking Dinner - menu very poor and expensive and lacked quality. Due to poor selection on the menu meant that I had to dine out the second night of my stay.
Staff very polite and helpful, Rooms clean and to a high standard.
convenient and friendly. the restaurant food in the evening was very poor - the roast chicken had not been roasted but broiled (and tasted horrid) and the vegetarian meal was more like a coarse cuppa soup with very little taste. Breakfast was ok.
We found the staff to be very warm, friendly and helpful.
Food was very good Room was small, bed uncomfortable, shower worked when it felt like it.
The ambiance of the resterant No everything was fine
The hotel looks very nice since it's been redecorated - a big improvement. My room was clean and modern and the bed very comfortable.
The hotel was spotless!! I have rated the hotel staff as poor. This was because of the reception staff. I wish this person had the same welcoming manner as everyone else within the hotel. Reception staff give the first and last impression - sadly this was to a different standard.
Friendly staff - clean room - excellent shower - good breakfast
We thoroughly enjoyed our stay, close to shopping centre particularly ice rink which kids loved. Best breakfast we have had and service was fab!
The receptionist was very helpfull, welcoming and gave us a more appropriate room (we had booked on line and the only room available was adisabled one) She also took interest in why we were staying and gave us travel details and a number for a return taxi which made things much easier not being local. There were none
Booking .com had reserved a double room but I had booked a triple, the hotel quickly got this sorted.
2nd Time booked through Booking .com had no knowledge of my reservation so had to find another hotel for the second day I was due to stay, I will not book a Premier Inn via Booking .com again as i only have issues with the Premier Inn when booked this way
Friendly and curteous staff, clean rooms and great breakfast
Adequate Hotel to normal Premier Inn standard. Situated on a roundabout with the usual restaurants attached if you need them.
staff very friendly and helpful. we stayed in the water lodge only downfall was bedrooms were downstairs toilet upstairs which made it a little inconvenient during the night. overall it was great.
Ease of parking,good rooms and breakfast was excellent Winter months the hotel is a little quiet qnd lacks atmosphere
The proximity to The New Lanark Mill museum. Was very quiet. Very friendly staff. Free WiFi in the public area. The too warm duvets and the "standard"size double beds, somewhat smaller than we are used to.
fHotel and all surrounding buildings,river and countryside are surperb, hard to beat. The hotel and staff are excellant and when no weddings, seminars etc. a very peaceful place to stay. the breakfast bar is lacking in fresh cheeses and hams,etc. It looks makeshift and lets the kitchen down.
We had the most fantastic stay. Everything was perfect, including the weather. The countryside was breathtaking. Food and service couldn't be bettered. We liked it all.
Good clean room with all the critical things working properly. A few blown light bulbs, tv remote didn't work very well & a very anoying shelf just above your head in the bed which I banged my head on a couple of times.
Good gym facilities and staff Room service main meal was lovely but cheese and biscuits were very poor value for money - celery and grapes looked like they'd been kicking around a few days!
Staff all polite and helpful. Although the hotel was not in a great location the surrounding business park was very well maintained and picturesque The bar and lounge areas were very poorly lit and felt quite cold in the evening. Also could probably do with refurbishing rooms and leisure facilities although they were clean.
quick and effortless time it took to check in being told about the amenities at the hotel the location of the hotel was ideal for us to travel around Scotland for the four days that we stayed breakfast time the meals and beverages could have been hotter
the rooms and service the breakfast was diabolical and very disappointing - the swimming pool was too busy
Spa and atmospher
The bed sheets were disgusting! i ended up actually going and staying with a friend and not at the hotel
Convienient location and good staff Whilst the food in the restaurant was ok some elements of the meal was luke warm with a similar experience at the breakfast buffet.
Being at the same Hotel as the Wedding we were going to, breakfast, pool & suna Comfort of the beds not very good.
Easy accees from motorway networks and parking.Clean tidy Some roads noise from traffic.expensive drinks and food in hotel
There was nothing bad to report about this hotel, we were extremely satisfied with everything None
Entrance hall and Check in Flat screen tv Warm water in shower and comfortable bed Position near lake which was ideal for a walk Room a bit dark and dowdy Fair ground machinery a bit noisy but this did not go on too late
Clean, Well Run, Good Food None
Staff really helpful and welcoming. They had no record of my booking when I arrived, however they quickly rectified the problem.
The location of the hotel was very good. The restaurant was clean bright and the service from the staff was very good The room which I was in was adjacent or near to a pump/generator which ran for approx. 10-25 seconds during the night. At 03.30 I approached the person on reception and he said there was no such thing. So I kept a record and handed it in at the reception next morning. There was mildew around the bottom of the glass shower panel, this could have been removed by simple basic cleaning methods.
The staff were very good and very helpfull. From greeting right through to goodbye, a staff member could be found to anyser any questions. Problems with the wireless on the first night, but sorted by the second.
Excellent Hotel, very convenient for the motorway network around Glasgow No problems
Good location off M74, good clean rooms, enjoyed complementary glass of wine on arrival - nice touch. Would use again if needing a stop over just outside Glasow
Great location, friendly staff Nothing
Very attentive staff and the food was excellent.
We where not made aware that last breakfast was serves at 9.30 am and therefore when we arrived at 9.40 we recied not breakfast
This hotel is great value. Could find very little fault with it. Restaurant is exceptional
the setting was lovely,quiet,rooms decorated to match historic house setting.room amenities very good. bar prices extortionate,even allowing for hotel mark up.
Very Family orientated - made us very welcome
Felt very welcome The cost for wireless connection of £10 for one night is i think unfair considering most hotels of this caliber offer wireless internet access free
We attended a lovely wedding Bar prices too expensive
Good Restaurant WiFi didn't work and the system depends on British telecom.
The evening meal was really delicious and the service excellent
Pleasant, comfortable atmosphere Bar meals/snacks overpriced
Did not like being charged an additional £2 fee for paying by credit card
Staff were most helpful, friendly and accommodating when requests were made of them and took trouble to resolve even small issues. Decor, furniture and bathroom fitments were a bit jaded but I understand these are due to be updated / replaced in due course. There was a water leak from the air vent in the bathroom of room 34 which was a nuisance.
The staff werer very helpful. the rooms were very small.
Nice location and a nice Olde Worlde character. Excellent breakfast. Room very small and decor a little tired, but bed was comfortable and room temperature ok after the window had been open a few hours.
we both enjoyed a lovely meal in the newly refurbished bistro, and has a lovely evening in the hotel lounge some of the rooms still require ungrading
Very good helpfull staff with a great warm and friendly atmostphere to the hotel. Food in the Bistro was excellent. The whole experience was great and very good value for money. I would stay again. Bathrooms could do with upgrading
Hotel ,downstairs fab.food great,staff really friendly . upstairs still to be refurbished, I was staying in room 20 and was awake all night ,due to a loud noise which sounded like a fan, was really dissapointing as it spoilt the next day due to lack of sleep. On leaving complained to receptionist, £10 was reducted from bill ( BIG DEAL)
Clean, tidy, comfortable and in good condition Nothing
the location was excellent and mos t of the staff were exceedingly helpful the family rooms were not really spacious enough and although i requested a cot there really was not any room for one
Spa Bedroom was not made up. Bistro table not available for 15 minutes after booking time.
freindly staff and very helpful no
Courteous helpful reception staff, clean and comfortable rooms, cleaning staff were outstanding. excellent location for shopping and transportation. (5 minute walk) We were unable to receive the advertised special rates through booking.com, or the hotel website. (i.e. 29 pounds sterling)
We liked the friendliness of the staff, the quietness of location and the room. The Beefeater across the way served excellent food and was just as friendly.
Close proximity to East Kilbride shopping At every Premier weve stayed in there is a smell of smoke or stale vaccuum cleaner smell in the corridors.
We were made very welcome at reception by the lovely receptionist,she was very happy at her work and always smiling, she asked if we wanted to book a table for dinner & she did so for us, & what a fabulous meal it was too, would recommend this hotel to everyone, it was good location & very very comfortable, night porter was lovely & chatted to us after we came back from being out at our friend surprise party, we hope to stay again very very soon. love it. thanks again & welldone . No not at all everything was perfect
Staff were extremly pleasant and helpful at all times Would have liked a bigger tv in the bedroom , very hard to see as it was very small
ideally placed for shopping centre bath badly chipped and rusted
Adjoining restaurant for both breakfast & dinner was very good & very nice decor. Room was very good size. Showers over baths are a no-no as far as we re concerned. Room also lacked a safe & refrigerator. Both facilities we consider essential.
Reception staff, handling of problems, excellent breakfast. Responded immeadiately to a change of room request and activated the good sleep promise without asking. Dripping sound from behind a bathroom panel, net room had television on all night at a load level. Corridors and the bathroom in room 31 smelt of smoking.
the comfort of the bed was excellent, and the staff were very friendly and extemely helpful.all in all we had good experience.
Staff were very friendly No covered/heated smoking area.
Cannot find fault,terrific rooms, staff and food. Highest standards possible
It was peaceful relaxing Price but great clean relaxing place
staff very helpfull
Lokkation, parking place There are not phone in the room, internet was not usable
Beds too soft; breakfast not available until 8am on weekends.
Local to where I was working Cost £80 for a night but the tv advert says from £29 per night that's a big difference
After working all day it is nice to come to a room that is fairly clean but cosy and have a nice hot shower. And that i did not have to drive to eat out. which is very nice. No,not really, only the fact that the bedside table had not been clean prior to my stay and including my stay. It had a sticky stain ring on it, Which was never clean.
The evening meal was very disappointing ,the steak was very chewy , also the cheese bread was like a stale piece of dry bread .hardly any toilet roll and only two pkt of coffee no decaf , no vegetarian sausage which was stated on the menu
The whole ambiance
The breakfast was very good. Having to carry suitcases upstairs along numerous corridors and then downstairs again.Thick dust along edges of carpet in room and teabags made the tea taste horrible.
The staff were friendly On arrival there were dinner plates on the side of the bed in my room.The sink plug were sticking down which when reported they openly knew about it as the reply I had was ''Room 5 again is it''. The food was of adequate price however for £18.00 for fillet steak that looks appertising but is extremely chewy then I feel they should visit other hotels in the area and sample the same food served . I feel the Dakota/ Bruce/ Alona/Moorings and many other hotels in the area have a far superior quality to them for on average the same price.Very disappointing
Staff friendliness Creaky floors and paper thin walls !
it was a very convenient location the location of the room (11) , from ground level -upstairs along long corridor - down stairs along corridor why no direct access to ground level rooms
Relaxed atmosphere,good and varied menu.Excellent breakfast Probably a little more attention during dinner service, although young waitress very pleasant.
Free wireless internet with no password required, cleanliness of the room, LCD TV with freeview channels and great breakfast.
Food in restaurant, quiet location The deep fried fruitcake for breakfast or whatever it was!
Friendly staff. Good value food, served well. Good bar. Great breakfast choice, including a very upmarket preserve. Don't write to me as "Dear thurgood", it's downright rude. Cheap room fittings bely the beautiful building. Couldn't get the free WiFi that was offered in-room (22).
It was quiet clean and a good evening break from home the room was comfortable and spacious the location was good and the staff friendly and eager to help the restaurant bar was excellent and again the staff couldn't have been nicer.
The position of the hotel for shopping and visiting friends , the staff were friendly and tried to help with booking breakfast. The room was clean on arrival- but the soap dispensor did not work ok for the first night but I feel if the maid was doing her job she should have found this and rectified this by the second night also the room had not been cleaned on the second day. Only 2 tea bags for two days with two people in the room this was only a minor niggle but it did make me think I was uninportant to thaaem
staff efficient and very helpful no complaints
stayed at this hotel to break the journey travelling from the north west to st andrews for the golf weekend very convenient location
I have never come across such friendly staff who actually looked as if they enjoyed their job, especially girl with blonde bob.
Friendliness of the staff. Ease of booking in. Clean and tidy inside and out. The bed was awful. We felt as if every spring was pushing through.As a severe arthritis sufferer it left me more painfull for a few days and i am only 55yrs old. We did report it in the morning and they said they were awaiting 5 new mattress and that we should have reported the night before and they would have changed our room. However we thought perhaps all your mattresses were the same. Obviously not...
I would stay at the hotel but I would not book through you again. The address given on your webiste (my booking form) was incorrect and caused me to get lost when trying to find the hotel.
evening meal and service was first class receptionist was very helpful and pleasant room could have been checked prior to arrival only 1 set of towels breakfast maids very slow and not attentive asked for beans still waiting toaster machine poor had to put bread through three times and still not done
Clean and tidy rooms, friendly staff