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Ambiance of the hotel, especially the reception area and the lounge. Nothing
i injoyed breakfast and relaxing. the trafic outside .
Clean, modern ad centrally situated. Staff somewhat stern faced and unfriendly, especially at reception.
Staff where quite rude, at first they said we hadent booked was very rude about it, never got a sorry. I left my make up bag there by accident. I phoned later that day and was told it wasn't there, basically got called a liar. Again got no apology there was about £100 make up in the bag too.
The room was very pleasant and the staff very helpful from beginning to end of our stay
The location. Apart from the beds, the hotel itself was good, with nice staff, a comfortable lobby, and the breakfast was very satisfactory. The beds...definately uncomfortable and they sagged in the middle. We were there for 4 nights and i had a stiff neck & shoulder problem after the 1st night. I asked if they could do something about the mattress, the receptionist took note, but nothing was done.
bed was comfortable noise level high from outside no bath
Good location for Kart Circuit. Breakfast good and plenty of variety. The bed was uncomfortable and laundry could be cleaner. Sheets and towels were marked.
Pleasant, clean accommodation.
The staff were very helpful and friendly, my check in and check out was dealt with in minutes.
Very attentive staff and the food was excellent.
Clean, Well Run, Good Food None
Excellent Hotel, very convenient for the motorway network around Glasgow No problems
Good location off M74, good clean rooms, enjoyed complementary glass of wine on arrival - nice touch. Would use again if needing a stop over just outside Glasow
Great location, friendly staff Nothing
There was nothing bad to report about this hotel, we were extremely satisfied with everything None
Entrance hall and Check in Flat screen tv Warm water in shower and comfortable bed Position near lake which was ideal for a walk Room a bit dark and dowdy Fair ground machinery a bit noisy but this did not go on too late
The location of the hotel was very good. The restaurant was clean bright and the service from the staff was very good The room which I was in was adjacent or near to a pump/generator which ran for approx. 10-25 seconds during the night. At 03.30 I approached the person on reception and he said there was no such thing. So I kept a record and handed it in at the reception next morning. There was mildew around the bottom of the glass shower panel, this could have been removed by simple basic cleaning methods.
Staff really helpful and welcoming. They had no record of my booking when I arrived, however they quickly rectified the problem.
The staff were very good and very helpfull. From greeting right through to goodbye, a staff member could be found to anyser any questions. Problems with the wireless on the first night, but sorted by the second.
The staff were fantastic, everything was just brilliant, from the look of the hotel to going through those curtains and wow! Apparently we were supposed to get cookies, we didn't but it's ok, the price if the food was far to much for what it was
Great lounge & bar area. Very nice bedroom Food was over-hyped
The proximity to The New Lanark Mill museum. Was very quiet. Very friendly staff. Free WiFi in the public area. The too warm duvets and the "standard"size double beds, somewhat smaller than we are used to.
fHotel and all surrounding buildings,river and countryside are surperb, hard to beat. The hotel and staff are excellant and when no weddings, seminars etc. a very peaceful place to stay. the breakfast bar is lacking in fresh cheeses and hams,etc. It looks makeshift and lets the kitchen down.
staff very friendly and helpful. we stayed in the water lodge only downfall was bedrooms were downstairs toilet upstairs which made it a little inconvenient during the night. overall it was great.
Ease of parking,good rooms and breakfast was excellent Winter months the hotel is a little quiet qnd lacks atmosphere
We had the most fantastic stay. Everything was perfect, including the weather. The countryside was breathtaking. Food and service couldn't be bettered. We liked it all.
Convienient location and good staff Whilst the food in the restaurant was ok some elements of the meal was luke warm with a similar experience at the breakfast buffet.
the rooms and service the breakfast was diabolical and very disappointing - the swimming pool was too busy
Good clean room with all the critical things working properly. A few blown light bulbs, tv remote didn't work very well & a very anoying shelf just above your head in the bed which I banged my head on a couple of times.
The bed sheets were disgusting! i ended up actually going and staying with a friend and not at the hotel
Staff all polite and helpful. Although the hotel was not in a great location the surrounding business park was very well maintained and picturesque The bar and lounge areas were very poorly lit and felt quite cold in the evening. Also could probably do with refurbishing rooms and leisure facilities although they were clean.
Good gym facilities and staff Room service main meal was lovely but cheese and biscuits were very poor value for money - celery and grapes looked like they'd been kicking around a few days!
Being at the same Hotel as the Wedding we were going to, breakfast, pool & suna Comfort of the beds not very good.
Spa and atmospher
quick and effortless time it took to check in being told about the amenities at the hotel the location of the hotel was ideal for us to travel around Scotland for the four days that we stayed breakfast time the meals and beverages could have been hotter
Easy accees from motorway networks and parking.Clean tidy Some roads noise from traffic.expensive drinks and food in hotel
Friendly staff, clean room, good hot breakfast, quiet location and good value for money None
Food good room good No hot water unable to get a shower
The room was clean and comfortable for our purposes.
The hotel was well situated for the places we wanted to visit and we were very pleased with the room that was allocated to us and the prompt check in service received. We found all of the staff to be very pleasant and helpful.
I like stayin here as i feel the room is very cosy and comfortable. Me and my partner will return shortly for another overnight
clean and comfortable with helpful staff hot water failed and we had to wait for a shower and move room. Also they charged £10 over the rate you quoted.
The ease of access from the motorway network and central to the weekend of activities planned. The noise in the hotel at 3-30am in the corridor outside, persons trying to gain access to their room, kicking banging the door, the loud voices etc that went on for an hour. Just one of those things but unpleasant
The convenience to motorway and the added advantage of the Toby Carvery next door. The room we were given was directly beneath the stairs and we were woken up early next morning by people using these stairs.
friendly staff no option for anything other than a continental breakfast
Would never stay there again This hotel is disgusting , unclean
We found the staff to be very warm, friendly and helpful.
Food was very good Room was small, bed uncomfortable, shower worked when it felt like it.
The ambiance of the resterant No everything was fine
The hotel looks very nice since it's been redecorated - a big improvement. My room was clean and modern and the bed very comfortable.
Breakfast / location for my needs / car parking Dinner - menu very poor and expensive and lacked quality. Due to poor selection on the menu meant that I had to dine out the second night of my stay.
convenient and friendly. the restaurant food in the evening was very poor - the roast chicken had not been roasted but broiled (and tasted horrid) and the vegetarian meal was more like a coarse cuppa soup with very little taste. Breakfast was ok.
Staff very polite and helpful, Rooms clean and to a high standard.
The hotel was spotless!! I have rated the hotel staff as poor. This was because of the reception staff. I wish this person had the same welcoming manner as everyone else within the hotel. Reception staff give the first and last impression - sadly this was to a different standard.
excellent menu with a what wide range of interesting choices and reasonably priced. Very pleasant family hotel in an interesting old building.
Very convenient location for breaking journey to Scotland
Welcoming attitude of staff and willingness to help
Comfortable bed. 24 hour check in. Free parking
The bed was to high,as so the washbasin. the tv poor reception and small
Convient location close to motorway.Ideal overnight break of journey to Scotland
quiet, comfortable, with good sized room.
Room was clean, well equipped & comfortable Food was only available at service station. This was expensive and not very exciting
Friendly staff no
The corridor doors have hinges that squeak and with arrivals and departures at all hours, the noise from the same is not good. An oil can and five minutes would significantly reduce night time disturbance. Bathroom tiles beginning to look a little past their best with mould developing on the joints.
Noise coming from road chef next door. Staff in restaraunt cold and unfriendly. Food there was average and breakfast was very poor and not good value for money.
Convenient free car parking right outside,could see the car from my window. Reception staff very friendly and helpful. Surprisingly quiet considering the location Automatic room door closers and locks are somewhat noisy late at night
The dining facilities
geat pass through hotel on the way up to the scottish highlands. Nice place to walk the dogs ! Sat Nav (Tom Tom) brought us of the junction before and all around to the back entrance .! a little noisey with the trucks making early starts.
Very impressed with staff on desk. Extremely friendly and helpful when asked for directions to eating places in area.
Staff were very friendly and helpful. Room was large and bed very comfortable. Difficult to get to and from as it was right on the motorway. Couldn't easily get into town for the same reason. Dissapointed that the only food we could get was a roadside diner. We didn't know at time of booking that it was on the motorway.
Staff very pleasant and helpful. The non-availabilty of a decent meal at 19:30 on a Sunday evening at the associated Road Chef !
The Reception was closed when I arrived, at 11:00, from a long trip from Germany. The services station closed at 10pm which is inconvienet if you are in the Hotel late and want something to eat. The woman in the evening shift, at the service station, seemed not willing to help visitors example: a couple of Polish travellers ask for Fish "it is not ready as the fryer was being cleaned" they then asked for Chicken Madras " It is not ready as it is still frozen" (this is 7pm in the evening). The Polish guys just left in discuss.
The hotel interior could certainly do with a complete refurbishment no
This hotel is fantastic value for money - the staff are friendly and efficient, the food is simple and tasty, the rooms are comfortable and clean. One of the best 3 star hotels I have come across.
close drive to all attractions while staying out of the main city
Pleasant staff, public areas very good and well decorated.Food was good and reasonably priced. Value for money. Hallways to bedrooms scruffy and needs maintenance. Wall paper peeling in places, carpet edging strips need securing, generally needs a repaint and attention to detail. Took a while for hot water to come through in the morning. Bar prices were expensive.
the friendly staff ,the very clean modern room,breakfast area,it was all lovely.
location and standard of rooms
Friendly service no
the staff were extremely pleasant and helpful
the hotel staff were very friendly especially a porter called gordon trying to get in the door at the hotel, both doors would not open and i had to struggle to get myself and my case through the revolving door
Friendly helpfull staff, clean comfortable room. Excellent 3 course evening meal at a bargain price. Pet friendly with no extra charge.