Find reviews that mention:
6.0
Cons:Long wait at pickup counter. Unfriendly staff at garage pickup level.Reviewed 14 Jun 2021
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8.0
Pros:Line to pick up car at airport was very long.Cons:More attendants to check in customers at pick up.Reviewed 22 May 2021
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8.0
Cons:No one met us upon our return to Logan. We went wandering around to find someone, eventually going upstairs to the rental desk and were told that someone should have greeted us and checked us in. Not too bad, sine we had time to get to the gate.Reviewed 21 May 2021
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4.0
Pros:Staff was friendlyCons:Rental was a Chevy Spark (the size of a peanut), I did not feel safe driving on I-95 in Boston’s busiest traffic hoursReviewed 7 May 2021
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10.0
Pros:Really easy to pick up and drop off. Staff helpful, especially in giving directions for driving out of the area (much more straightforward than what I had found online)Reviewed 4 May 2021
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10.0
Pros:The staff was very helpful and friendly. The pickup was on par with all rental centers. The drop off was especially easy. It was a nice little car that got excellent mileage which was great seeing we put quite a few miles on it. I definitely appreciated that I could get the insurance through Kayak. It was so much cheaper than what was offered at the Rental Car Center.Cons:Prices seemed very high. It's almost like everyone is trying to make up for last year.Reviewed 23 Apr 2021
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8.0
Cons:When picking up the vehicle, someone actually at the counter. There were signs directing to a downstairs kiosk, but then when I got there, thr agent said I should havr been upstairs because I wasnt a premium member. He was kind and assisted me anyway, but it could have been less confusing.Reviewed 28 Mar 2021
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2.0
Cons:Minimal cars, they say its due to them going bankrupt. Then I was told if I did not use the rental for all the days I booked it for I would only be charged for the days I used it. They charged for the 20 days booked and I only used it for 8 days. I should have stuck with enterprise.Reviewed 18 Mar 2021
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4.0
Pros:The gentleman at the airport was super helpfulCons:Waiting until pickup to charge another $200 "deposit" was a joke. I didn't have enough available credit to cover an unexpected charge that high. The fact that I couldn't pay with my bank card or cash was inexcusable. I was forced to call my credit card company and make a payment over the phone and to verify with my bank that the funds were available and then they pushed my payment straight through so I wasn't stranded at the airport and missed the funeral that was the whole purpose of my trip. A little heads up would've prevent this whole debacle. Also the car was not cleaned. There was what I can only assume was a soda spill on the dashboard and the center console flopped around the whole time. I can honestly say I will NEVER use Hertz again.Reviewed 8 Mar 2021
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2.0
Cons:The wipers on the car didn’t work, it was awful. And not safe!Reviewed 19 Feb 2021
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2.0
Pros:Staff was never rude but I didn't have a credit card with me and even though the car was pre-paid they wouldn't rent the car to me. This wasn't called out on the reservation page at all so added a lot of hassle to the trip.Cons:The company needs to make sure third party reservation sites have the full terms for car rental up on their sites.Reviewed 29 Jan 2021
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10.0
Pros:Easy pickup and polite helpCons:HHertz did not have a record of me having already paid Kayak for the rental. I am concerned me have been double billed because they charged me the fee again.Reviewed 11 Jan 2021
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