Find reviews that mention:
8.0
Pros:Staff was very friendly. Easy in and out.Reviewed 13 Apr 2021
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8.0
Cons:Advertised car was unavailableReviewed 9 Mar 2021
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10.0
Pros:Drop off extremely easy.Cons:The value is not good.Reviewed 17 Feb 2021
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10.0
Pros:Quick service, brand new carReviewed 20 Jan 2021
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10.0
Pros:The staff was friendly and professional at both Boston and Trenton. I encountered some issues locating the proper pick up and drop off locations, otherwise everything went fine.Cons:A better description of the pickup location (in this case, which floor and building at Logan Airport) and how to drop off the car (in this case, that you have to get a ticket at the Trenton Airport parking lot and then bring it, the keys, and the mileage to the counter)Reviewed 23 Dec 2020
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4.0
Pros:The staff at the drop off and pick up were excellent. Very friendly and helpful.Cons:When I picked up the car the "Low Tire Pressure" light was on. I figured I would just add air to the tire, when I got to my destination. The next day the tire pressure was down to 16lbs of pressure. I observed a slow leak in the tire. I then drove to the Enterprise office, where they told me they had no other cars to give me. The Enterprise employee (who was very helpful) arranged for a car to be towed from another facility. After sitting in the car and waiting for three hours the car arrived. I don't blame the employee, she was excellent. I can't believe that Enterprise depletes inventory of vehicles, in case something occurs. If this occurred after hours, no vehicle would have been provided until the next day.Reviewed 15 Dec 2020
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10.0
Pros:The staff was extremely friendly. They asked if I needed any help with directions and were supportive.Cons:The Enterprise front desk personnel answered my yes or no payment question very round about and I had to ask several times to get a straight answer. But they were friendly and helpful overall.Reviewed 4 Dec 2020
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10.0
Pros:The staff was very friendly and it was easy to drop the car off at the airportReviewed 27 Oct 2020
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9.6
Cons:Drop off was unclear, but it was at a hotel and not airport or specific rental car site.Reviewed 19 Oct 2020
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5.6
Cons:At pickup we were told by the Enterprise attendant that we had to use the automatic toll pay system that was installed in the vehicle whenever we came to a toll booth. That the toll system was all automatic and we could not pay cash, and the devise in the car would automatically pay the toll and the amount of the toll would be added to our bill. Plus Enterprise would tack on an ADDITIONAL $4 Every time we used the device. It was NOT true that we could not pay cash. We disabled the device and were able to pay cash at every toll booth location and we avoided the additional $4 Enterprise charge at each toll booth. Is it Enterprise policy to deceive their customers in this manor, or only a misinformed employee?Reviewed 16 Oct 2020
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10.0
Pros:Staff very friendly. Drop-off easy.Reviewed 10 Oct 2020
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9.6
Pros:Received car that I booked, rare these days!Cons:A little bit of a weird wait; standing in a line but they had tons of employees trying their best to get us what we needed. The wait was worth it as I got a Range Rover, exactly what I booked and wanted! Boom!Reviewed 9 Sep 2020
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