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Palo Alto Car Hire

Fri 20/1 Pick-up
12:00
Sat 21/1 Drop-off
12:00
Drop-off location:
Driver's age:
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Palo Alto car hire reviews and directory

Hertz
hertz
Car hire reviews:
OK (5.8, 13 reviews)
Car hire locations in Palo Alto:
4 locations
Hertz
Locations in Palo Alto
1766 Embarcadero Road
+1 650 856 7781
3000 Hanover Street
6504932009
3045 Park Blvd
+1 650 493 2009
675 El Camino Real
+1 650 617 0386
  • 5.7
  • 5.8
  • 5.8
  • 5.7
  • 5.8
Recent reviews
7.6 Good
15 Apr 2016
Rent from hertz
Pros: Clean car.
Cons: Windsheald in inner side was dirty. Shining dashboard created refection on sun. Old wipers. Nissan altima not suitable for baby stroller. Look for 5 doors car. Luck of climat control.
10.0 Excellent
2 Nov 2015
A good experience.
Pros: Very good and professional service from employee from whom I picked up the car. The car was clean and performed well.
8.8 Excellent
27 Dec 2015
Pros: Great service, even though I'd messed up my reservation, and it was a holiday.
Cons: Not a comfortable car.
2.0 Poor
29 Dec 2015
Cons: They told me they're have the car and I have a confirmation number but after I be there they say we are sorry no car available
2.0 Poor
10 Jan 2016
They cancelled my reservation 30 minutes before it
Cons: They cancelled my reservation right before it started. It was super frustrating. I did only reserve it a day in advance but they should not say they have inventory if they do not.
10.0 Excellent
6 May 2016
Pros: The service smooth and efficient The car soft strong and comfort
4.0 Mediocre
8 Jun 2016
Unable to rent a car
Cons: The online booking system was malfunctioning and it allowed me to rent a car from a location where no cars were available. The Hertz associate called me about 45 minutes before my scheduled pick-up time (as I was en route to the Hertz location) to let me know no cars were available. The part that was irritating was that he did not offer to help me find a new car to rent. He essentially said that no cars were available at their location or any other Hertz location and there was nothing he could do to help. Whether it's finding a car from a different location or helping me find a car at another car rental agency (even a competitor), the team should help their customers. I spent my entire morning doing damage control on an issue that was caused by the technology malfunction and could've been helped by the Hertz team. Extremely disappointed and will think twice about renting from Hertz again, despite the fact I normally think you guys are great.
2.0 Poor
17 Jul 2016
Cons: I showed up and they told me I can;t return the car on Saturday as I ordered but only on Monday asking for 3 times the original charge. Had to cancel the reservation and my one day vacation
3.2 Mediocre
16 Sep 2016
Cons: We had to wait for the car and it the inside was very dirty when we received the car.
2.4 Mediocre
9 Jan 2017
Unbelievably bad
Pros: Car did the intended job.
Cons: From beginning until the end - troubles. First, renting the car at noon was problematic, because nowhere on the online reservation it was mentioned that the place was closed for lunch break! Thankfully, the guy accidentally showed up and showed some courtesy (didn't want to initially though). So almost missed picking up the car on time to be where I had to be. Then, the guy told me that I couldn't return the car on the 3rd day, because the place was closed on Sunday!?! Yet, that's what I had in my reservation and never was notified! He told me I could return it on the next day, but will be charged for an extra day! He changed the return location, which apparently also was closing at noon on return day. Then the car was dirty. Then the Hertz had 2 return location a block away on the same street, but the reservation record did not specify which one! Then went to one of them and they told me they didn't work on that day. I obviously guessed that must have been the wrong location! Went to the other 12 min before return time (and closing time), lady got the keys to inspect the car, and I just realized that I had forgotten to put gas. Well, there was an ARCO right next to that location, so I asked whether I could go there quickly to fill up. She said "Okay" so I went and in 6.45 min I was back. However, the representative was gone!? The office door was locked! Unbelievable!!! They had express key drop, but it indicated that would charge me for an extra day!! The total rent was supposed to be $94, and when I got home I saw they had charged me $169 in total + $295 deposit hold?!?! I couldn't believe it!
Budget
budget
Car hire reviews:
Excellent (9.2, 1 reviews)
Car hire locations in Palo Alto:
1 location
Budget
Locations in Palo Alto
4230 El Camino Real
+1 650 424 0684
  • 10.0
  • 10.0
  • 10.0
  • 6.0
  • 10.0
Recent reviews
9.2 Excellent
9 Nov 2016
Great car, great service, pick up was difficult
Pros: Service and car were great
Cons: initial pick up was difficult with the hertz counter being so far and there was a long lineup which made out wait longer
Dollar
dollar
Car hire locations in Palo Alto:
1 location
Dollar
Locations in Palo Alto
3045 Park Blvd
(650) 493-2009
Enterprise
enterprise
Car hire locations in Palo Alto:
2 locations
Enterprise
Locations in Palo Alto
1766 Embarcadero Rd
6504249440
4193 El Camino Real
6508456100
Thrifty
thrifty
Car hire locations in Palo Alto:
1 location
Thrifty
Locations in Palo Alto
3045 Park Blvd
(650) 493-2009
14 travellers who hired a car in Palo Alto gave the car agency they used an average rating of 6.0

Car hire locations in Palo Alto

Palo Alto
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