Cons: They called me the day I was to pick up the car and said they didn't have any cars. They said I should not have been able to reserve one online because they had been sold out for awhile.
So I had to quickly find another car to rent. Bummer.
18 Sep 2016
Pros: The person at the pickup and drop off was wonderful.
Cons: no way to play music
18 Apr 2017
will definitely use Hertz again !!
Pros: We paid for an economy but received the next class. We had low kilometers and received a discount ...Excellent customer service !!
Cons: Computer was down when we arrived but it still worked out well.
7 May 2017
Pros: Skookum deal via kayak/priceline 50 %
Cons: My fault. I chose a vehicle which my elderly mother had a hard time getting in to. They might of known too...
8 May 2017
Problem free vehicle rental!
Pros: I was assigned a Toyota Rav 4 with only 60 kms on the odometer! As new as you can get with a vehicle rental! Yahoo...
28 Jun 2017
Pros: Not much
Cons: The fact that there wasn't a car available!
12 Aug 2017
Great but too expensive
Pros: Very easy and cozy to drive; gas was also not too expensive despite high gas prices
Cons: The rental itself was insanely expensive for just 2 days
8 Sep 2017
Pros: Car ran well. Pick up and drop off were easy. Staff were friendly.
Cons: Car was a little dirty on the inside. Not in an off-putting way, but it could benefit from a professional clean.
Pros: Car was fine. Service was fine. Hey upgraded the car but I didn't really want that. The main problem being gas. It was the only car they had so I didn't have a choice. There were no hidden charges which was good
Cons: Kayak basically lied. There is no enterprise location at the airport so it was a $60 cab ride both ways to pick the car up. It was a long weekend and everyone was sold out of cars so I was left without a choice. I will never rent with enterprise in Victoria again,and I will definitely never use kayak to book a car.
16 Apr 2016
Good Value, Great Customer Service
Pros: The rental price was competitive, the vehicle was well maintained and comfortable, and the customer service really shone. We were made to feel truly valued as customers.
2 May 2016
No car in this lot
Pros: Car was cleaned
Cons: I reserved my car about 1 month ago and when I arrived, there was no car closed to what I ordered. I ordered a compact car and they only had a minivan and a SUV. In addition, they wanted to charge me for an extra driver. I have never experienced this with Avis or Hertz. Although other companies may be slightly more expensive, at the end, I am not sure it really is.
Their location is also not close to the downtown. They gave us a ride to downtown and said they would call me in about 30min when the car arrives. After the time passed, they did not call me and i had to call them to remind them to pick me up.
They also do not tell you that they charge you $500 in advance and then will give you a credit for the difference upon your return. This is also very different from other rental car companies that I have rented from.
6 May 2016
Pros: Friendly. Pick up smooth. Return smooth
24 May 2016
Pros: They were happy to help and tried to be helpful. The car was new, easy drive, and clean when I got it.
Cons: The car was not ready on time, and the tank was not full.
4 Jun 2016
Great customer service
Pros: I appreciated being picked up and offered a ride back to my address after I returned the car. I also didn't have to return the car with a full tank of gas since I took it out with less than half and they told me not to bother adding more to the tank. Very nice!
13 Jun 2016
Cons: Enterprise denied any knowledge of a booking and would not rent us a vehicle.
31 Aug 2016
Pros: They picked me up and when faced with an issue with rear seat belts gave me a free one day extension.
Cons: The extra to drop it at the airport was over a $100???? I thought they would drop me back. I guess the radius for pick up and drop off is very small
20 Sep 2016
Pros: Very friendly service at arrival and drop off. My experience with Enterprise has always been very positive.
26 Sep 2016
Pros: The people at this particular enterprise location were really friendly and helpful. It was a breath of fresh air! I would absolutely recommend enterprise car rental.
Pros: Free upgrade due to no midsize in stock, helpful staff coached us to change pickup time by 2 hours and save a day.
3 Mar 2017
This is one of the saddest car rental outposts I'v
Pros: Cheap and convenient.
As anyone that has come into Victoria on a ferry or float plane probably knows, this is one of the two car rental places in the corner lot across from the Conference Centre on Douglas. It's about the most convenient spot possible if you're staying in one of the downtown Victoria hotels.
For some reason both facilities were very low on available cars when we were in Victoria, so we ended up going with National instead of the place next door that I usually use purely based on the availability of cheaper cars (all the other place had left was luxury cars & SUVs), as all we needed the car for was about 12 hours.
Cons: They are a mess organizationally. I didn't get the car I reserved. When trying to drop off, there were missing employees. On top of all this, the car we were given was dirty inside.
Would I use them again? Probably, if the price was right, but with my expectations more in tune with my experience.
17 Apr 2017
Friendly Staff, Decent Car
Pros: Convenient location, clean car, easy drop off.
Cons: I don't like the fact that I can't pay with my debit/credit card. I rode a bus for thirty minutes only to be turned around because the card I had in my pocket wasn't the one they wanted. They wouldn't give me a ride back to my hotel, no I had to travel an hour round trip on the bus to bring a satisfactory card. I dislike this policy immensely and will not do business with companies that require it.
27 Jun 2017
Was told when I called I could rent with an N meaning new driver
Pros: I could rent with an N meaning new driver just to get there to find out I couldn't never using the service again
9 Aug 2017
22 Aug 2017
Pros: Everything was easy and they let us drop it off at the airport location. Great Job National!
9 Jan 2018
Idiots did not know there product and gave me misinformation by phone
Cons: I called the location in Victoria while booking online with Kayak making my reservation. I was going to book a full size to try to get a 4 wheel drive vehicle as I was driving to Whistler (snowy mountain village) but the rep told me I had a better chance of getting a Subaru outback if I booked an intermediate size car so that is what I did. He said "9 times out of 10 you will get an Outback". The day I arrived to pick up my car I found out there were no Subaru's for me and I could only have a mazda 3!! Was not even willing to upgrade me. Nice car, but when it dumped snow for 3 days straight in Whistler I basically could not drive my 2 wheel drive car for half of rental time due to ice and snow. I was very VERY angry and will never use them again. I will also write reviews to that effect wherever I can online.
This is the second time they have screwed me over there. The first time they "forgot" to file an insurance claim for me so I was never reimbursed $250 for a windshield repair. The manager Rumy was a nice guy in person, so I gave them a second chance, but it was a total mistake. No apology, no compensation. Will never use National again and would encourage Kayak to let this location know that they are failed YOUR customer. If possible I would like compensation for the time I was not able to drive my car due to their mistake.
I booked on Tue, Dec 12, 2017 at 6:10 PM. You should be able to find the exact employee I spoke to by their schedule on that date. only two or 3 people work at this location at any given time and I spoke to a man. Should narrow it down. They will not give that information to me.
25 May 2017
Cons: Worst ever. National car rental did not get my reservation. I was not able to rent the car. I was put in trouble on the spot to look for other car rental company.
8 Nov 2015
Cons: Old car with bumps and scratches. They gave away my car to walk in right in front of me.then made us wait
1 Nov 2016
Best car rental experience so far
Pros: Everyone was very helpful in answering our questions about renting a car from the Victoria, BC airport and going on ferries into Washington if we wanted to. The price was fair. We just had a great experience overall with our car rental. No complaints at all. Thank you all for your courteous and friendly helpful people. Tom and Lucie
Pros: Friendly and fast is the best way to describe my Budget experience in Victoria. Even got a free upgrade, so that was a nice surprise. I was particularly surprised at how much attention I received at a busy time. I didn't feel like I was being processed in order to move on to the next person. Great experience from start to finish.
23 Jun 2016
Chelsea at Budget in Victoria was great
Pros: She gave us great suggestions of places to go and things to do while in Victoria. She also selected a great car for us based on what we drive at home.
11 Sep 2016
Found my wallet
Pros: I left my wallet in the glove box and didn't realize it until I got back to FL. The Budget office in Tofino, BC, Canada was polite, professional and they found my wallet. It is in the mail on the way back to me as I write this.
As far as the car rental experience, the pick up and drop off was quick and easy. The Chevy Equinox we rented was clean and gave us no problems.
26 Jan 2017
Its worth it!
Pros: Everything. They are friendly and giving you good options.
15 May 2017
The shipl arrived a little late. And I hiked to the rental place and g
Pros: The ship arrived late and I hiked to the rental place and arrived after 7:00 PM but there was someone inside and I knocked on the window and there told me the place was closed and wouldn't open it up so I didn't get to rent the car. David
21 Sep 2017
The drop counter was empty-no one there to check the vehicle.
Pros: Good condition and modern.
Cons: Vechicle check out to ensure that someone confirmed that the vehicle was returned in good condition.
1 Jan 2017
got Toyota Prius for intermediate rental, great ga
Pros: only used 4.1 liters of gas for over 100 km of driving, refilling only cost $5
Cons: rear visibility through back window of Prius is bad
16 Apr 2017
great rental experiance
Pros: easy access and return - Canada does it right
4 Jul 2017
Expensive renting a car
Pros: The car was in great shape, was clean and the clerks that helped out both at the desk and the kiosk were great.
Cons: It is incredibly expensive to rent a car. We rented a regular 4 door Buick, and after everything was $500 for 4 days of driving. We did not go through a full tank of gas either. I find it incredible that renting a car is more expensive than a place to stay, or even the flight to get where you're going. I guess you pay for convenience. I just wonder how many more people would rent vehicles if the price for renting was more feasible. Again, the service was great, but the rental was not worth $500.
4 Aug 2017
No problems - quick and painless!
Pros: Car was clean and size/model expected. Took less than 15 minutes to get on the road.
Cons: Rental fee ended up being 4 or 5 times expected payment on Kayak. Never use it again and never recommend this place for anyone.
3 May 2017
I didn't end up picking up the car because the Avis office closed at 6
Cons: the office was closed at 6:00pm and I was supposed to pickup at 5:00pm but arrived late. There was no closing time info on the booking information. I ended up having to cancel and get a ride from someone to the event.
30 May 2017
Cons: Went to to pick up rental car and was told my 2 debit cards were unacceptable, I needed to have a credit card. Have not owned a credit card for 20 years. Very very unhappy.
16 Sep 2017
most efficient agent ever
Pros: unfortunately I don't have the name of the agent but was this ever a great, fast and pleasant experience and I got a great car - Ford Fusion- incl GPS
22 Oct 2017
Pros: First class always.
Cons: Counter lady a bit of an attitude but we all have off days. They are better left at home though.