10.0
It was so quick and easy using the contactless checkin. The car was great. The whole process was quick and easy. Will tent through Hertz again!Reviewed 10 Jun 2026
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4.0
Pickup at Amtrak took forever!! final bill did not reflect early return in Santa Barbara.Reviewed 9 Jun 2026
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2.0
Car wasn't deliveredReviewed 9 Jun 2026
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6.0
They didn't have my car size available when I was there to pick up. So I had to upgrade two sizes up since they didn't have the next size either. Pretty big inconvenience wasn't ready to spend that much money but had to. When I came to return my car, no one was at the building all the employees were late.Reviewed 9 Jun 2026
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2.0
Manager, Shawn, was incredibly rude and demeaning. No customer service concerns whatsoever.Reviewed 9 Jun 2026
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2.0
Did not receive car. Asked for pickup well in advance, was told they would come, then told they would not come. I was unable to get to the location before it closed.Reviewed 9 Jun 2026
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8.0
Wiper blades were old and crusty, which smeared the view thru the windshield. We had to stop at Walmart to purchase new.Reviewed 8 Jun 2026
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6.0
The Kia assigned had a malfunction of the air conditioning system that likely had been noticed by an employee during cleaning. When I called the Hertz location, I got no answer multiple times. I then called another local Hertz that was actually closer at that moment and the same thing, no answer multiple times. I drove to that second location and they swapped the vehicle for the only thing they had available, a Jeep Wrangler. Much worse fuel, mileage, and noisier, but at least it worked. It had not been cleaned up at all and had around 3/4 of a tank of fuel. When I returned it, I noted the experience with the kind & concerned staff member (in another city,) and she kindly credited a good portion of the rental for all the mishaps, which I very much appreciated.Reviewed 6 Jun 2026
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2.0
I was charged extra fees in addition to what I had paid and was expected to be charged and I have no understanding what those charges are for and don’t believe I should be billed what I have been billed so now I’m going to have to go back and fight those charges, which is extra time and energy and frustration that I did not expect. I am very disappointed.Reviewed 6 Jun 2026
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2.0
They don’t have a car available for meReviewed 6 Jun 2026
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8.0
I arrived early and they had a car ready for me.Reviewed 5 Jun 2026
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10.0
Phillipe at Hertz was super helpful at check in. Our rental rate was high as we only did one day at the last minute. However it was a very nice automatic hybrid compact SUV that sipped gas and was easy to drive. Check in for us was easy but it might be difficult for some as parking spaces are limited (they use a public lot).Reviewed 5 Jun 2026
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