4.0
They were 10 minutes late to open. I had reserved an electric vehicle but they did not have one available and had to give me a different car.Reviewed 3 Nov 2026
review from![kayak]()
2.0
We thought we booked with the avis at the airport, completely our mistake, but the lady at the avis at the airport was EXTREMELY rude, ive never experienced anything like it, when we were finally able to get to the right avis the lady told us that the one at the airport easily couldve pulled up our reservation.Reviewed 2 Nov 2026
review from![kayak]()
10.0
The team at Avis Mérida airport are great. Had to wait a little on arrival for the car. They did not have the SUV Model I reserved. They upgraded to the luxury model at no extra charge.Reviewed 2 Nov 2026
review from![kayak]()
2.0
The said they did not have the car that they reserved for me in stock the day of my trip. I had to scatter and find another group. So this reservation was a waste of my time. I will remember this poor service.Reviewed 31 Oct 2026
review from![kayak]()
8.0
The only thing I suggest is that at Manchester airport, there is no free car parking for pov's, if you are driving to pick up a rental . For instance, I drove my sedan to get my pickup truck rental at Manchester. I had to pay for parking for 24 hours. Not a big deal, but the Avis counter said there were other such comments. Just let people know ahead of time, it'll soothe the surprise.Reviewed 31 Oct 2026
review from![kayak]()
4.0
My experience was poor, at pickup it too more 45 for the rep to sort out my reservation. Drop off was great. Car was not what expected, it had exterior body damage, it was not well maintained, battery ran out on me several times and had to request assistance from passing vehicles, ultimately I had provider replace the battery and took 5 hours out of my time. I expected better service from AvisReviewed 31 Oct 2026
review from![kayak]()
2.0
Apparently a reservation is meaningless. They could not rent me a car, but still have charged me for it.Reviewed 31 Oct 2026
review from![kayak]()
8.0
Ĺower insurance ratesReviewed 30 Oct 2026
review from![kayak]()
10.0
I will use Avis next time again. However to support my will it would be nice to receive some discount coupons which will strengthen my will of preferring Avis.Reviewed 29 Oct 2026
review from![kayak]()
10.0
I would gladly use them again. Thankyou very much!Reviewed 28 Oct 2026
review from![kayak]()
2.0
I had booked a car to pick up at a city location- just to come there and get told that there is no car in the lot. Customer service was mediocre friendly when I called to reschedule to another location- where there also was no car- this went on until I rescheduled to pick up at the airport with rates that had gone up…. With having to pay a trip from the city location to the airport I ended up paying 120$ more than originally confirmed. Also, the car was clean on the inside but windows and mirrors were quite dirty…Reviewed 27 Oct 2026
review from![kayak]()
2.0
First off, they upcharged me over double what the original quote was through your website. Secondly, they didn’t actually have the vehicle when I went to pick it up, and instead, tried to give me a minivan or a truck which would have cost significantly more money. So I went out to the airport because it was the only place still open that likely had a regular midsized car. Then, they failed to email me the estimated bill, and when I called to ask for it, two customer service reps told me that they couldn’t possibly find it because it didn’t exist, which it did. The third rep found it easily and gave me at least some of the information I wanted. I found out they were charging me about 190 dollars a day, for a Nissan Altima. Also, they wanted it back at 6pm due to that being the originally selected pickup/drop-off time, despite the fact that I didn’t actually pick up the vehicle until after 8pm due to their failure to have the vehicle they claimed they had. I took the vehicle back a day early to escape at least a day of their predatorily high pricing. I will never do business with Avis/Budget again, nor will I ever use Kayak again, because it was your website that gave me the original quote that was nowhere near the final quote, and that told me the vehicle was in stock. I will be telling everybody I know to stay away from that company as well as yours, because those inaccuracies cost me hundreds of dollars for absolutely no reason. Perhaps your company should spend a little of that advertising money on fixing your service to the point that it gives accurate quotes and the products from those quotes are actually available.Reviewed 27 Oct 2026
review from![kayak]()
