Would you like to save as your currency permanently or for this visit only?
Professional and helpful staff
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Nice Location. Near Cologne Dom.
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
The hotel room was lovely and comfortable and the staff were very helpful
Room was clean and modern. Bathroom door did not close.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
the personal touch none
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Excellent health facility, very comfortable, and great location. No
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
no complaints the service was first class
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
Interesting building , helpful staff WiFi connec tion not straightforward
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
The staff were excellent, not to far from the cathedral.
Good location, good service
The hospitality of the stuff was outstanding. No
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
All the lobby staff were helpful and pleasant.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
professionnel and friendly staff. very good asiatique restaurant
Everything was perfect
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
good service,city info,great location
great central location
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
Very good buffet breakfast
over all very good
wonderful location and very nice staff not enough pillows.
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
No complains. Very good breakfast included.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
The design and the facilities and also have free WiFi There is no public computer to use
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
Very comfortable and a great location.
location was very good did not use breakfast buffet due to being to over priced
The staff could not be more helpful and friendly. The food was good but not amazing.
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
Very modern and clean hotel. Located within walking distance of old town and cathedral.
Position is ok, rooms are large, bathroom too. Far too expensive
promptness of service
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
No problem encountered during stay, service following level of hotel nothing to mention
It had conveinient car parking, reasonable walking distance to the main shopping area and Christmas Markets. Pleasant staff who were very helpfull.
The rooms were small, but nice and clean. They didn't clean our room before midday, so we didn't have to rush in the morning... But the best part of the hotel is it's location; just walking distance of all christmasmarkets. Although we had a king-size bed, the sheets were singel and small. So if you move a bit during the night you might wake up due to a chill. Parking costs 12 euro's a day, so do the math if you stay long time there!
The space of the rooms and the location. Although the Hotel was near the center (12 min walking from the Dom) the surroudings were not too great (everything in works).
location I did not feel that the staff were courteous, they do not greet guests when they re-enter the hotel. I would like to see a more extensive vegetarian menu choice,and breakfast included in the main price,because it is expensive for a family of four to purchase breakfast during a four night stay.
easy to drive and find.close to city centre car parking charges too high,when under used. t.v. had 30+channels,but none in english.
We rented hotel rooms for group attending Medica, our team members had all facilities they needed. No problem
The distance to the Catheral & shopping. The construction was not pleasant to hear early in the morning.
The location and the good quality of the rooms No tea or coffee making facilites in the room and no room service for tea or coffee (we did ask at the reception but was told that we had to go to the bar if we wanted a cup of tea or coffee)
i like it
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
Breakfast is very tasty and location is very convenience.
Very convenient: friendly staff: clean: excellent value. No.
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
the noise of the street
location more english channels on TV
Distance from Hbf
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
Comfort offered and friendliness of staff JUST the elevators are slow
We enjoyed our stay. Value for money. Location near central station is advantageous.
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
friendly staff and spacious accomodation
The Hotel is well situated to visit the town for shopping and the main tourist atractions such as the Cathedral and the old areas just set back from the Rhine. The parking is very restricted although they do have limited spaces.
location close to city center, great breakfast
Hotel was clean and welcoming, room was large with two bathrooms. Internet access was not available from the room.
Location, friendly. Bathroom small
Location was very good. When I booked my room I expected to have a self contained room including the bathroom. My room was extremely small and I shared bathroom facilities with at least one other room. I also had no internet connection,despite the front desk giving me connecting passwords. I was very dissappointed with my room. Booking.com's description of the facility and room was completely wrong in my case.
Great location, fantastic room; much bigger than other rooms we had stayed in for the same price. Great breakfast Nothing
The hotel is comfortable and clean and is situated ideally for Cologne city centre.
Igt is very conveniently situated for access to Cologne city centre and has a pleasant view across the river Rhine. It is clean, restful and comfortable and we would definitely book there again when we re-visit . Nothing.