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friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
The hotel room was lovely and comfortable and the staff were very helpful
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Nice Location. Near Cologne Dom.
Professional and helpful staff
Room was clean and modern. Bathroom door did not close.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent health facility, very comfortable, and great location. No
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
the personal touch none
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
Location and area of the hotel
Excellent breakfast! Good location and nice interior of lobby and rooms.
I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
The staff were excellent, not to far from the cathedral.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
Interesting building , helpful staff WiFi connec tion not straightforward
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
no complaints the service was first class
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
professionnel and friendly staff. very good asiatique restaurant
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat. The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
All the lobby staff were helpful and pleasant.
Everything was perfect
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
The hospitality of the stuff was outstanding. No
Good location, good service
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
Location is good. Roadworks disturb traffic and scenery.
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
Due to building work for the new subway system access to the hotel by car was very difficult
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
The Location was very good The room could have been bigger, but was comfotable
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
Location perfect comfortable and rooms quiet.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
As a first time visitor, wish I would've got an upgrade and it really would be better if it only Lindner but all hotels offered extended check-out times... especially on a Sunday when breakfast ends at noon.
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
Warm welcome and information. Staff were excellent. The pool was too cold!
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Very good buffet breakfast
great central location
No complains. Very good breakfast included.
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
wonderful location and very nice staff not enough pillows.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
over all very good
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
good service,city info,great location
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Very good location. Great room size.
Great hotel near central station and secure outside hotel could be more international dinner! No
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
central, modern, stylish food was very expensive
location, breakfast furniture needs maintenance or replacement (wardrobe)
Both the standard of the hotel and its central location were absolutely excellent, especially during the start of Karnival.
Location Business room is very small
location and service excellent. Comfortable rooms. I would stay here again, Great Value
Hotel staff were very helpful.
Excellent location, right in the centre of things. Close to the shopping and historic district. We had booked a double room and were given a tiny twin room. When we went back to the reception about this, they gave us a suite! I'm not sure we'd always get a suite.
We loved the location of the hotel and the room itself was excellent! The large tub in the bathroom was really relaxing after a long day of driving.
very close to the shopping area in the city centre; easy to find and easy parking
The kindeness of the staff. I really appreciate their help. I certainly recommand this hotel to everyone the check in was planned for 2.00 and we had our room at 4.00
Everything, especially personnel, who helped us with a car parking, search for a cafe with working kitchen (it was very late) and taxi
We enjoyed our stay. Value for money. Location near central station is advantageous.
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
friendly staff and spacious accomodation
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
Comfort offered and friendliness of staff JUST the elevators are slow
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
convenient position, good breakfast, kind staff
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
It was close to the Dome and other famous places. The room was a bit too small.
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
the location breakfast was good the price is a bit much
great location hotel staff excellent would stay their again any time in cologne
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.