4.0
The following is not necessarily the fault of Kayak. With this above said, this was my worst car experience I’ve had with any rental company. This vehicle was not safe to be driven. It has a lot of mechanical issues with over 70,000 miles. This is not normally a problem for a Toyota, but it is clearly evident that this vehicle has not been maintained for the last year. The sticker on the windshield leads me to believe the oil has not been changed for over 30,000 miles. The tires are going bald and the car needs new brakes. The alignment is off kilter and the steering wheel had to be turned 20-30 degrees to the left in order to keep the car straight. I have already attempted to contact dollar on this matter because this was the first time I felt unsafe driving a car that was not mine. Aside from that the vehicle was fuel efficient and if they fix the car, it should last many more years.Reviewed 14 Jul 2025
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2.0
They didn't have my car and the only person there told me to just look around and find a car. I walked around for an hour with no help.Reviewed 17 Jun 2025
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8.0
Car was given to us dirty and then once it rained, it turned muddy. We had to pull off the highway and clean all the windows in order to see out clearly. The inside needed to be vacuumed and there were no floor mats.Reviewed 1 Apr 2025
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10.0
Hiro (not sure how to spell his name) was incredible at helping me get exactly what I needed for our trip. I'd recommend them to anyone and visit them myself again the next time I need a rental at BNA.Reviewed 24 Feb 2025
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2.0
I made a reservation specifically for a Ford Transit passenger van and Dollar Car Rental tried to give me a Honda Odyssey mini van, which does not have nearly enough space as we needed. So I cancelled the reservation and went with a different rental company who had the vehicle I needed and also ended up spending less money.Reviewed 15 Nov 2024
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2.0
They would only give an EV. I can’t drive EV. QEEQ did not refund. Should have been clearer when booking that “mystery car” could be EV. No car and no refund. The worst booking ever.Reviewed 16 Nov 2023
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10.0
I was in and out fast, very happy with my experienceReviewed 27 Sept 2023
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8.0
Cons:The minivan was not as clean as it should have been inside. Obvious surfaces were clean, but the parcel trays and such (it was a minivan) had old chunks of food, crumbs, etc. still there uncleaned. Overall the van was in good condition and comfortable, and was the best value available for what we needed.Reviewed 24 May 2021
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10.0
Pros:The staff was friendly. We liked the car.Cons:A little more clear instructions when we returned the car.Reviewed 15 May 2021
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8.0
Cons:Line to pickup was over 45 minutes. Needs to be fasterReviewed 30 Mar 2021
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6.0
Pros:The gentlemen at the gate leaving the rental parking lot was friendly and welcoming.Cons:There was a long line to pick up outside, we had a reservation for a specific time. Also, when I book there was the option for economy, compact and “staff choice” for the same price, choose staff choice and got the smallest car available (economy), I would have picked compact if I knew. The wait at the airport was the worse for sure, it was windy and cold. We found out later they had a counter indoors but there was no signage guiding us.Reviewed 23 Mar 2021
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8.0
Cons:I had the dealers choice option. But they were short cars, so then to pay $60 more dollars to get a Jeep Wrangler, but that was the smallest one they had , and it was just the 2 of us. We didn’t need a large suv like suburban or a van.Reviewed 28 Feb 2021
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