2.0
Horrible customer service. Was told that I needed to wait to be called up in the queue when there was no one in line, which was shared between Thrifty kiosk. They should create two lines to decrease confusion. Representative was incredibly rude and short. They didn’t have the car I reserved and offered me a supposedly equivalent car which was fine but didn’t tell me that I would have to manually charge this car in order to benefit from the electric/hybrid option of the car. Ended up spending a lot on gas when I intentionally booked a hybrid to save money on gas.Reviewed 23 Aug 2025
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2.0
The customer line at SFO was over an hour wait. Only 2 agents were able to help.Reviewed 19 Jul 2025
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2.0
Liked? Nothing waited over an 1 hr. In line. And then the car I paid for was not available. So I given a smaller car. Which I had to pay extra for.Reviewed 17 Apr 2025
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8.0
The staff were very helpful especially Nick. The car I booked wasnt there but they quickly replaced it. The car did have some small trash inside still from the last userReviewed 4 Jan 2025
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4.0
They charged more than $30 for extra gas because they say in the their system looks like needed more gas, but was full, the lady who Received the car saw the car was full, so that was unfair!!Reviewed 25 Nov 2024
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2.0
Line at airport was EXTREMELY long. Extra help only showed up about an hour in to my wait.Reviewed 23 Oct 2024
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8.0
A bit of a line but other than that it was goodReviewed 4 Oct 2024
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2.0
Terrible. Did not have a car for me. Could not refund me.Reviewed 29 Aug 2024
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2.0
Drop off was easy. Other than that, horrible experience. Did web check in so I could skip the line (their words). Ha! Had to wait in 2 lines. Took over an hour. Then was given a car with over 60K miles, no floor mats, holes in the interior , weird stains everywhere. I would have taken it back or refused it but we were already tired of waiting in line.Reviewed 17 Jul 2024
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2.0
Very long waiting time to pick up. They charged me for the fuel even I filled the tank. Now I have to call them and spend time to correct their mistakes.Reviewed 15 Jul 2024
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6.0
I chose this Kayak/Dollar deal because it was cheaper than other options, but then I ended up paying an additional $120 upon check in and the desk clerk was not able to tell me what it was all for. She also wouldn't guarantee that the hatch back car would have a trunk cover which is a ridiculous risk for a rental car company to take in the Bay Area. Thankfully the guy who gave me the keys was very kind and switched out the car for one where my bags would not be exposed to potential thieves.Reviewed 26 Jun 2024
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2.0
I am not confident or satisfied with the uplift of service I received.Reviewed 24 Jun 2024
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