Book Enterprise Rent-A-Car car hires at Madrid Barajas Airport

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I’ll start by stating that I booked this trip over the phone directly with an enterprise employee in advance. I arrived to enterprise rent a car 15 minutes before my pick up time, 12:00. There was a significant line which was to be expected as it was a holiday weekend however, my friends and I ended up waiting almost 2.5 hours to receive our car. I first spoke with an enterprise employee at exactly 12:03 and our car did not show up until 14:26h causing us to be late to an event out of town. When first speaking with the employee she advised me that the model of car I had reserved was not available and tried to upgrade me to a BMW 2 door convertible. I had specifically reserved a 4x4 large vehicle as we were five people in total with many bags between us. The enterprise team informed us they would bring us another car from a different office which as aforementioned, ended up taking nearly 2.5 hours from the time of check in to the time we departed. The saddest thing is that we were not the only party this happened to. There were two other groups who waited just as long as us in order to receive the type of car they had booked. Even more embarrassing, on one occasion when we checked in with an employee to ask for an estimated time of arrival for our car, he informed us it was coming “soon” and then proceeded to call other clients who had rented cars with enterprise and ask them when they would be returning their cars as they had surpassed their return time. Inconsiderate and a shame. Companies like enterprise need to ensure they maintain the appropriate quantity of cars as well as models for customers in order to avoid unnecessary delays and wait times. I believe the problem lies within the management of this branch as well as overbooking cars based on the assumption you might have “no shows” or cancellations seeing as when booking online there is no payment made up front. Moreover, we were not even offered a discount for the inconvenience. It’s safe to say I will not be booking with enterprise again.Reviewed 6 May 2024

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• How much does it cost to hire a car from Enterprise Rent-A-Car at Madrid Barajas Airport?

  On average a hire car from Enterprise Rent-A-Car at Madrid Barajas Airport costs £25 per day.

• What is the most popular hire car from Enterprise Rent-A-Car at Madrid Barajas Airport?

  Compact (Mercedes-Benz A-Class or similar) is the most frequently booked hire car type from Enterprise Rent-A-Car at Madrid Barajas Airport.

• Where can I find Enterprise Rent-A-Car hire cars at Madrid Barajas Airport?

  Apto De Madrid Adolfo Suarez is the closest Enterprise Rent-A-Car hire car location to Madrid Barajas Airport. The telephone number for this location is +34 912 75 09 95.

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Madrid Barajas Airport (MAD)?

  Yes