#12 in the world
"Staff was very friendly."
#12 in the world
"Easy pick up and drop off."
Need an international license.
Pros: Couldn't rent the car because I didn't have an international license. Would have been good to know this before I got there. Ended up having to rent a piece of junk car from some shady rental place on the side of the highway. On the plus side, I saved 100 Euro because it was way cheaper than Europcar
Worst holiday experience ever
Pros: Nothing , staff at Chania airport treated us like dirt.
Would never use Europcar again.
Cons: Kept waiting for an hour at arrivals until meet and greet service came to pick us up.
Booked car with full tank of petrol to return full , didn't happen.
Had to return car the first day as the window was stuck open , no apology , even said he would let us off not returning car with correct fuel level , so we should pay for the petrol to return a broken product ??
We had our car broken into , spent afternoon in a police station to get report . Office in Rethymno said we wouldn't have to pay for the window as it was criminal damage.
Office in Chania said we had to pay , first 50 Euros , then 30 Euros .
Paid up just to get away from the place.
Completely ruined our holiday.