Reviews for Europcar in Shannon
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24 Sep 2017
Initial Customer service excellent.
Pros: The guy I met initially at desk who dealt with me, he very nice, so helpful, gave me a good deal, very pleasant to deal with, it was more straightforward than I thought it woud be. he also went with me to car to get me started. Brilliant. At time of breakdown those I dealt with professional and helpful, AA guy, Customer service breakdown at Europcar, guy towing car, garage holding replacement car.
Cons: A New car I got broke down, issue with clutch, had problems with changing gears, I ended up having to park up on hard shoulder on a very busy motorway near to Nenagh, so dangerous, I could have been killed, , very shaken, got so lucky, I was able to park safely. This car should have been checked to ensure it was ok to be driven. Ended up not being able to restart car, had to call for help, This took a bit of time, affected time I had in Dublin. The new car I then got in Nenagh was grand but the radio was so bad, most of time only got one station, made drive very long. Follow up customer service experience when highlighting my dissatisfaction both on phone and eventually face to face after dropping car back not great but hopefully when it's hightlighted to Manger it will have a more positive outcome.
16 Aug 2017
Pros: Car was excellent - new Audi.
Cons: I was 2 hours late returning the car and they tried to bill me $70 for another day! Highway robbery! Guy said that there was nothing he could do. It was hardwired into their computer. I called their main office and got the charge removed...on the spot. Also was told that I had to buy insurance - not sure if this was true.
26 Jul 2017
Problem after problem
Cons: We weren't told about the insurance required until we arrived and didn't get insurance notification from my credit card in advance so our original payment options had to change very quickly. We had a boulder from a tunnel fall onto our car and they were of little help and wanted us to drive an unsafe car. When they replaced the car they didn't fill out paperwork with us or go over the car, and we had problems with the new car. Would not recommend them to anyone.
16 Jul 2017
Pros: Car and service were good.
Cons: Requirement to have a physical letter from credit card company stating that Ireland was not exempt from standard insurance coverage was not disclosed in advance. Having that thrown at me at 7am local/2am Eastern time upon arrival was extremely aggravating. I realize I could have been more diligent in mutt research upfront, but this should have been clearly disclosed at time of reservation. Was left with option of buying supplementary insurance through Eurocar or trying to connect with credit card company and get them to fax letter too rental car desk. Extremely pissed off and exhausted I bit the bullet and bought the insurance through Eurocar, which effectively doubled the cost of the rental. That's a poor way to do business and I will not rent from Eurocar going forward.