Book GREEN MOTION car hires at Athens Eleftherios V. Airport

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19

2.0

As I reached out earlier this trip the initial rental car I rented did not have properly working A/C, I was not angry or rude and the agency did eventually meet me in Elefsina to exchange the car. As I continued my trip we went to Kynthos were I ended up getting a flat tire on 6/12.. I immediately call green motion to report the incident. They became irate with me and kept stating I should not have taken the car to the island, which I was not aware of(which I will take responsibility if it was in the contract and I missed it). When I returned from the island I took the car To the shop and had a new tire put on the car. When I returned the car I turned in the keys and loaded my families stuff in the shuttle. A gentleman checked the car and I was issued a refund for the deposit. We started down the road in the shuttle when the driver got a call and did a u turn in the road with no explanation. I then asked are we going back and he said yes “the lady needs to talk to you.” At this point it would be considered in the United States that my family and I were being kidnapped as I was being taken against my will. ( I’m not sure The law in Greece) I was then asked to come back in the office where the lady told me the tire is “broken” I said no it’s not it is replaced. She said I had to replace two tires since I got a flat on one. I said I read the policy and did not see that anywhere just that I needed to replace the damaged tire. She then started filling out a claim which I did not understand. At this point I got my father-in-law on the phone( who speaks Greek). The employees became very angry and it became apparent I was not going to be able to leave. I asked them can I please be taken to the airport in which they replied no. I said charge me for the tire and let me go they said I could not leave and I had to wait for a mechanic. I then asked them directly am I being held against my will to which I received no reply. I asked a 2nd time am I being held against my will or can I take my luggage and leave. An employee then told me yes leave and take your luggage. I then had to remove my 3 kids, wife, 3 checked bags, 5 book bags, two car seats, and a carry on out of the shuttle by myself and start walking down the sidewalk to get to the airport. It is very apparent to me know that they were trying to coerce my into doing what they want because they knew I needed the shuttle to the airport. I would recommend kayak looking into this before allowing them to be used on your site. At no point should I have been forced to walked down the road with my 3 young kids and all my luggage.Reviewed 17 Jun 2024

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6.0

Everything was as agreedReviewed 2 Mar 2024

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2.0

Return experience was very poor. They demanded photos for existing damages. Damages they should have documented before renting it out.Reviewed 18 Oct 2023

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10.0

Fast service, friendly staff.Reviewed 30 Sept 2023

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2.0

First the pickup location was 15 min away from the airport which was not clear when making the reservation. It was also not made clear that the shuttle would be dependent on our pickup time so we sat at the shuttle pickup for an hour before calling Green Motion and then waited another 30 min for the shuttle and then took almost 20 min to reach their location. We ended up being switched to an earlier flight so we were an hour an a half early for our 7pm pickup. They were willing to move the pickup up an hour but made us sit there and wait 17 min literally watching the clock in order to pickup the car that was sitting right outside. They said if we wanted it early we would have to pay an additional amount that was 2.5x what we had already paid even though our rental was only for 19 hours to begin with they wanted to charge us for 2 additional days, for 17 min. The man who checked us in was pretty unfriendly and uncommunicative. They were nicer when we returned the car and the shuttle drivers were nice but this also ate up an extra hour of our day because of the distance from the airport. All in all we spent an extra 3.5-4 hours to save $20 vs picking a car up from a company at or closer to the airport. If we knew that we never would have chosen this company.Reviewed 27 Sept 2023

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2.0

Had to take a taxi to the remote location (25 euros) where we found customer service agents shouting at customers. Opted to NOT follow through with renting from them after taking with another distressed customer in-person. Filmed a bit of what was happening and then my partner and I walk to the nearest (sketchy) bus stop. Soon after the manger (I can only assume because he wasn't wearing any official outfit) confronted us and threaten to call the cops because "filming us is illegal." Being in a foreign country and having this happening is extraordinarily stressful and incredibly unprofessional. So much so that just writing this and remembering what happened is stressing me out because it was legitimately traumatizing. I recorded this interaction on my phone in its entirety and will be posting it to warn others. We felt SO unsafe that we quickly ran across the 4-lane highway and flagged down a another taxi (30 additional euros) to get back to the airport... where we were worried for our lives because we didn't know if Green Motion's Manager was going to call a hit on us or bribe local police or something. Kayak customer service, if you're reading this, please contact me for additional details as this business shouldn't even be on your website.Reviewed 19 Jun 2023

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5.9

Car was very old, made noises like squeaking, shuddered when driving, had no USB or bluetooth function to play music with. Was given to me empty, with the gas light on. The rental location is 6km away from the airport. I was charged for a nighttime drop-off, which is fine, except when I arrived the gates were locked and luckily there was an employee still there, although he had no idea he was supposed to help me at that time or that he would shuttle me to the airport. Overall would not use this company again.Reviewed 18 Jun 2021

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2.0

Cons:They were terrible at communicating, gave false information and would not respond to questions or inquiries. Then, I tried to cancel and they were impossible to work with.Reviewed 19 May 2020

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More

• How much does it cost to hire a car from GREEN MOTION at Athens Eleftherios V. Airport?

  On average a hire car from GREEN MOTION at Athens Eleftherios V. Airport costs £15 per day.

• What is the most popular hire car from GREEN MOTION at Athens Eleftherios V. Airport?

  Full-size (Fiat Talento or similar) is the most frequently booked hire car type from GREEN MOTION at Athens Eleftherios V. Airport.

• Does GREEN MOTION offer shuttle or airport pick-up services from Athens Eleftherios V. Airport (ATH)?

  Yes