2.0
Nothing goodReviewed 16 Sept 2026
review from![kayak]()
2.0
My vehicle rental experience was extremely disappointing and raised serious concerns about both the condition of the vehicles and the customer service I received. When I initially received the vehicle, the tire pressure warning light came on and would not go off. I personally filled the tires, and I also had someone at a garage check and fill them, but the warning continued. The air conditioning was also not functioning properly. I returned the vehicle because I did not feel it was safe to continue driving it. When I brought the vehicle back, I was told that the tire pressure warning was “nothing” and simply a computer issue. I explained that I did not feel safe driving the vehicle and requested another vehicle. In addition, the mirror control pad had fallen through into the armrest, which further demonstrated to me that the vehicle had not been properly inspected or maintained before being provided to me. Given these issues, I am very concerned about the apparent lack of proper vehicle inspections before rentals are handed over to customers. The situation became even more concerning when I was subsequently charged almost CAD $1,000 for alleged fender and paint damage. I did not cause this damage. The roads and infrastructure in Greece include potholes, gravel, and other difficult road conditions, and I do not believe I should be held responsible for pre-existing or road-related damage that I did not cause. I requested to see the photographs documenting the vehicle’s condition before I received it so that I could understand and verify the basis for this charge. I was told by Vasso that I did not have the authority to see those photographs. I find this response unacceptable, particularly when I am being charged a substantial amount for damage that I dispute. I am formally contesting these charges and request that the alleged damage be investigated thoroughly. I also request copies of the photographs and documentation showing the vehicle’s condition immediately before my rental, as well as the evidence used to determine that I was responsible for the damage. Overall, this was not a positive experience. The initial communication at the airport was extremely difficult due to the lack of effective English communication and poor confirmation of the meeting point, resulting in a delay of more than an hour. The customer service was lacking, the rental facility had overflowing garbage, and the vehicles appeared poorly maintained and insufficiently inspected. I booked this rental through Kayak with the expectation of receiving a safe, properly maintained vehicle and professional customer service. Instead, I experienced significant delays, vehicle safety and maintenance concerns, and a disputed charge of nearly CAD $1,000. I expect Kayak and the rental company to take this complaint seriously and review the charges and supporting documentation.Reviewed 15 Sept 2026
review from![kayak]()
10.0
excellentReviewed 14 Sept 2026
review from![kayak]()
2.0
The car broke down on the first dayReviewed 12 Sept 2026
review from![kayak]()
2.0
We missed our connecting flight to Lefkada due to a weather delay in Dublin. We let Green Motion know that we’d be arriving 12hrs later than our original pick up time. They said that they couldn’t hold our car for us because the system would register it as a “no show” even though we’d called (twice) well in advance to inform them of our flight change due to weather. Green Motion ended up charging us an additional $700 CND which was a 70% increase in cost as the original quote was approx $1000 CND. I would never rent with Green Motion in the future due to their policy to not hold our booking past the original pick up time due to a weather delayed flight despite giving them notice in advance by phone.Reviewed 10 Sept 2026
review from![kayak]()
2.0
Long walk to the parking lot from terminal. Drop the keys to drop box never got back my fuel security deposit the car was not bad but it was dirty inside from previous rental we probably not rent again from green motionReviewed 7 Sept 2026
review from![kayak]()
2.0
We were never able to pick up our car. Green Motion did not show up to the pick up location. After calling their number and speaking to someone several times, who instructed us to wait for them at a particular cafe, we waited but no one ever showed up. We emailed after 90+ minutes and eventually gave up and took a taxi to our hotel. Green Motion never responded. It was a terrible experience.Reviewed 6 Sept 2026
review from![kayak]()
2.0
Greenmotion failed to provide me with an hire car because they did not accept the accident and collision coverage provided by my Visa credit card. My credit card has always covered this insurance for more than 30 years of hiring cars provided I don't take out the hire car insurance. Two other people were not able to successfully hire a car from Greenmotion for other reasons, I think, also while I was there trying to solve the problem with them.Reviewed 6 Sept 2026
review from![kayak]()
6.0
Security Deposits are large in size and of course it ends up costing more due to foreign exchange fees which are not refunded back to you by credit cards when the deposit is given back . Copies of the inspection were not given , car was not clean upon pick up neither was the fuel topped up . They also charged an extra $25 euro for late hour pick up amd early morning pick up .even though I paid for that day . This is uncommon and a cash grab . If you as a business work with tourists catching a flight at 7am and want business you open ! Don’t charge extra $25 euro ! Don’t take advantage of clients at every opportunity to charge for extras . The rental fees are high enough . The pick up was nerve racking as nobody was waiting for us with a welcome sign . Of course we had no cellphone plan as yet . All in all I’d say just ok.Reviewed 29 Aug 2026
review from![kayak]()
2.0
...Reviewed 28 Aug 2026
review from![kayak]()
4.0
Counter service people were good. Business has hidden charges everywhere. Bald guy wearing blue shirt for car wash company in charge of giving me the keys was really not kind and was actually a huge jerk. Made his business and colleagues look bad by being impatient and storming away when I asked about charges that were not on contract initially.Reviewed 24 Aug 2026
review from![kayak]()
4.0
Car not clean , worn out and wipers malfunctioningReviewed 24 Aug 2026
review from![kayak]()
