Reviews for Hertz in Cape Town
- All reviews 100%
25 Jan 2018
Pros: Nice new car. Easy dropoff.
Cons: Pickup: had already paid insurance through kayak website. Was asked for insurance again, unsure what covered what. There should be communication between kayak and hertz, making it easier for the customer, and so you dont pay double up.
14 Jan 2018
Nice rentall with fast pickup and dropoff
Cons: The insurance sold by Kayak is not the ones offered by the rental companies. Then, any issue, you should contact the insurance company to get refunded.
10 Jan 2018
Pros: Good car, friendly staff.
Cons: In Cape Town my booking was mixed up with another person of the same last name from another country. One week later it still isn't straightened out. I received his e-receipt for his four day rental and later my e receipt for my rental but with his name and private information. It appears I have been charged for a sum which I pre-paid and will have to go after Hertz for that. When I returned the car my supposedly fixed booking came up in his name. Very frustrating.
9 Jan 2018
Poor customer service
Pros: I didn’t like anything
Cons: The car was clean but it smelled very bad. When we booked the car Online we paid the insurance and when we arrived they wanted us to do another insurance with them or they will block a very big sum of money from our card which was not mentioned online , and we had to pay him the insurance again and the employees weren’t helpful at all , this was our first experience with hertz and our last that’s for sure