Reviews for Thrifty in Cape Town
- All reviews 100%
3 Jul 2017
Impossible to contact
Cons: Another driver hit our rental car while in Madrid. Thrifty kept over 500 Euros for the damage until the other driver's insurance. I have been calling and emailing Thrifty Madrid for 2 months and have not yet spoken to a human being, even though the insurance claim was already paid.
20 Mar 2017
Car was not quite what it was supposed to be.
Pros: It was an adequate substitute.
Cons: It was old, scratched, dented and not very clean. The back lock was broken.
30 Jan 2017
You can't help a customer a key locked in the car?
Pros: Pickup and Dropoff was fine. The vehicle was more or less what we expected.
Cons: I needed some help when I accidentally locked my keys in the truck of the vehicle. I realize this is my fault, but the staff lied and told me someone was en route to assist me. Further they told me I would receive a call from the manager. Nearly two hours after requesting emergency assistance, I received a call wherein I learned that Thrifty in SA does not unlock cars and I would have to do it myself. Thanks! I would have loved to have that information two hours prior. Foreign country, unusual circumstances, unhelpful/rude lying staff. Will not rent here again.
23 Jan 2017
Pros: Good car, value and service for a last-minute rental
Cons: Limited opening hours on a Sunday (only until 3pm) and no ability to leave car after hours.