2.0
They had no car for me. The agent was very rude. Terrible experience.Reviewed 22 Jul 2026
review from![kayak]()
10.0
It was great truck satisfying my needsReviewed 22 Jul 2026
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2.0
FYI, Hertz called and said No vehicles available at this location and could not help me. They said call and ask to transfer reservation to the airport and we did and but they wanted to charge us five times the amount of our original reservation and we would also have to pay $60 to get an Uber to the airport when the Hertz location we selected was just a couple of blocks away. Ridiculous bad customer service and I will Never use Hertz Rental Car again.Reviewed 22 Jul 2026
review from![kayak]()
10.0
Erry thing was good the man at the rental desk helpet me a lot service was excelentReviewed 22 Jul 2026
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4.0
I was charged twice because the first payment didn’t go through on hertz end but did go through on my banks end. Had to have money transferred to make a second transaction for it to go through hertz end. The car I reserved was not provided to and was provided a small car which was not what I asked for. I had to upgraded to a different car and was charged additional because the vehicle was priced higher. The car was not cleaned and the representative didn’t even show us where the car was we had to search for it ourselves nor was I shown how to put the car in drive, reverse or park. I had to figure it out myself. This location had poor service and took 3hrs to pick up the vehicle. I showed up at the 12pm which was my pick up scheduled time and didn’t leave the facility until 3pm, freaking ridiculous especially since it wasn’t the vehicle I reserved. Makes me not want to ever rent a car again because it is to much of a hassle.Reviewed 22 Jul 2026
review from![kayak]()
2.0
Tried to rent a car but they insisted they needed to see my passport, said my driver's license is not good enough. Didn't have my passport with me so went to Enterprise and rented with no passport and no trouble.Reviewed 22 Jul 2026
review from![kayak]()
10.0
The service was greatReviewed 22 Jul 2026
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10.0
The African American man that helped me was extremely polite, professional and had awesome customer service. Drop off was a breeze and the deposit was released back faster than I thought.Reviewed 20 Jul 2026
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6.0
Our passenger door didn't open from the inside, so we had to roll down the window and open from the outside every time we wanted to exit the vehicle. We tried to call the branch twice and got a busy signal.Reviewed 20 Jul 2026
review from![kayak]()
10.0
The wait for the car rental in charlotte was ridiculous had to wait for 4 hours after my time of pick upReviewed 20 Jul 2026
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2.0
Despite having a reservation, Hertz did not have any cars available at the time of my pick-up. Staff was rude and unhelpful about resolving, refusing to cancel my reservation.Reviewed 16 Jul 2026
review from![kayak]()
2.0
They had no cars for people that reserved them. No notification that they were out. Just a sign up list in case they got more in that day. Ridiculous.Reviewed 16 Jul 2026
review from![kayak]()
