2.0
Hertz allowed my reservation to be made at a time when their office was closed. So I never got the car, spent 3 hours on hold on the phone and they refused to immediately give my money back. If I could give five negative stars I would. Never doing business with this horrible company again.Reviewed 31 May 2026
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2.0
I had one of the worst rental car experiences I’ve ever had with Hertz in Memphis. I arrived to pick up the vehicle I had reserved and was told they didn’t actually have my car available. No alternative was proactively offered and there was essentially no attempt to help solve the problem at the location. Instead, the staff told me to call the Hertz 1-800 customer service number myself. After spending time on the phone, the representative there told me the local store should have been helping me directly. So I ended up stuck between the local office and corporate, with neither taking ownership. To make matters worse, the phone agent eventually offered me another vehicle—but only at a price that was about $350 more than the reservation I already had. So the solution to Hertz not honoring the reservation was apparently to pay substantially more. The entire experience felt disorganized, frustrating, and like customer service completely disappeared once there was a problem. If a reservation doesn’t actually reserve a car and the customer has to chase down solutions themselves, what’s the point? I would not use Hertz again and would not recommend booking through them based on this experience.Reviewed 31 May 2026
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2.0
Paid for a Tesla ended up this a Nissan ! Didn’t receive any type of comp back noReviewed 30 May 2026
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2.0
When I arrived to pick up car I was told my car had been canceled. No cars were available. I now have a charge on my credit card from Hertz. Hertz says it will refund in 2 weeks!!! How can this happen? What is purpose of a confirmation number? Very dissatisfied.Reviewed 29 May 2026
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10.0
Everything was great. I'll do business with them again.Reviewed 28 May 2026
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2.0
I would never recommend Hertz to anyone. The day of my booking they called me and told me that they didn't have a vehicle for me to rent. Basically that was the end of the conversation, left me scrambling for an alternative rental with another company. Shout out to Enterprise for having a vehicle on short notice.Reviewed 28 May 2026
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2.0
The car was dirty. It had no fuel when we picked it up. No one answered the phone, the counter phone or the toll free customer service number Worst travel experience of my life. I will never do business with this sorry excuse of business again.Reviewed 28 May 2026
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6.0
The associate did not clarify what the pre purchased full tank is a full tank no matter how much you use- manager said sorryReviewed 27 May 2026
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2.0
Picked up the car at Philadelphia airport. The car was not cleaned and smelled of heavy smoke and Weed. Called to report it and ask for an exchange. They were not helpful and said my options were to have it detailed for $100, put some air fresheners in the car or drive back to the airport and see if they had a full sized SUV available but we’re not able to guarantee this. We rented this size of vehicle to move my son to a new university so smaller wasn’t an option. I did my best to clean the vehicle as I didn’t have time to try and navigate getting the car detailed and $100 would not cover it. I put arm and hammer hanging deodorizer in the vehicle and drove mostly with the windows down. Upon the beginning of our drive about 1 hour outside of Philadelphia we had a flat tire on the Pennsylvania Turnpike which was dangerous. Fortunately an emergency pull off zone was there as this started to happen so we were able to pull off safely. The only authorized company on the turnpike came 2.5-3 hours later to change the tire and direct us to a tire shop. This cost me $90. We proceeded to search and find a tire shop to check the tire out. They said the leak was from a failed patch but they could repair it from the inside. They did so and we were able to restart our journey. This delayed our trip 6 hours and caused a lot of stress to our trip. Sadly, I am not really happy with my experience with Hertz☹️Reviewed 26 May 2026
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4.0
Wife left prescription sunglasses in car. Called back a few hours later. CSR said they were not there and the car was rented alreadyReviewed 26 May 2026
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10.0
Completely smooth. Nice clean vehicle. Checking in and out was streamlined and easy. The agent was friendly, courteous and helpful. Good experience!Reviewed 26 May 2026
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4.0
Extremely slow check out line. Didn’t get my “10:00 AM” car until nearly 10:30AM. Going back to Enterprise from now on.Reviewed 25 May 2026
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