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Room was clean & comfortable. Breakfast is great Location great. Bathroom needed some tlc and a refresh. Lack of full air-conditioning. Did have a built in fan of sorts.
All facilities None
Very nice hotel. The position was perfect for the LG arena. Only a few minutes walk. Would definately recommend it
The staff are great and the food in the resturant was billiant. Easy 10 minute walk to Birmingham International rail station and NEC. Plenty of parking for the rooms available. Common areas have been updated and are bright, clean and plesant. Internet slow (but reliable) , room was a bit dated and bathroom needed a little TLC but clean and functional. some rooms are very close to busy A45 but more than adaque sound proofing as long as you don't expect to have your windows open, there is no Air Conditining so this can make regulating the room tempreach a balancing act.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Freindly Staff Value for money size of room no bath
Excellent evening meal in restaurant. Good service quick check in Very hot in room opened windows which helped us get to sleep. Room was clean and beds comfortable.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Polite and helpful staff Tv to complecated
Reception did try to help with the problems I encountered. I had to move rooms twice because there was so much noise coming from other rooms. The first night I was woken three times - a crying baby downstairs first, then drunk people next door, then an argument on the other side early in the morning. Not the hotel's fault exactly and reception did try to help but at the end of the day the one thing you need in a hotel is to be able to sleep at night. The gym and leisure bit compensates a bit but otherwise there isn't much to recommend it. Avoid.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Some of the most friendly and helpful staff I have encountered. The spa was fantastic, beautiful and relaxing.
The use of the suana and pool
Rooms were very nice. Although very crowded in dining room, breakfast was very good Pool and spa area too busy to relax in. Also only had one pillow each instead of two
The comfortable bed and the cleanliness of the hotel and eating areas.
The staff were pleasant and courteous, especially the reception. The food was prepared and presented well. The hotel as a whole had a relaxing atmosphere and would definitely choose again if in that part of the country. Only one thing and that was the room was a bit too chilly.
everything we wanted for a break was all on site, even the golf course! the tea, coffee and milk in our room was out of date
Room clean and tidy and also very quiet.Good buffet breakfast
It was very refreshing to be treated with courtesy and respect rather than being viewed as a nuisance
location, cleanliness, fitness club did not cater to families even as far as no 'kids menu' in restaurant. Little for kids to see or do - pool restrictions. No rental movies etc
Everything, food, staff, facilities etc - all were high standard, the staff were extremely friendly and helpful.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Great hotel Should be 5 star
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Excellent hotel, highly recommended
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Bars One bar closed early
It was clean and comfotable. the staff were polite friendly and helpfull
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
nice and quiet in the bedroom
Spacious room The bar was noisy but one had to consider that there was a wedding reception
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
We were upgraded. Location to the town. Choice for Breakfast
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
No draught beer
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
The relaxed atmosphere and friendliness of staff.
helpfull staff, good food, easy parking no
The spacious and comfortable superior conservatory room with lovely complimentary Cadbury treats. The buffet breakfast was tasty with a decent range to choose from. Prompt and friendly service from all staff throughout.
Food, Service, staff, quality of facilities Table clothe at breakfast was not clean and the shower head in our bathroom directed the water too close tot eh taps.
Great value for money, especially if you are a golfer.
We only stayed one night, but found the staff and the atmosphere excellent. The carvery meal in the restaurant there was excellent and is thoroughly recommended.
Staff were very helpful and friendly. Didn't like the small bath towels.
the staff were very helpful and the place was beautiful
The whole experience was amazing felt totally relaxed
generally good no issues
I like the surrounding grounds and it has a quintessential appeal about its artichect and surround. the mattress was little too firm for personal taste but I slept well nontheless
friendly helpful staff cleanliness peaceful environment pleasant surroundings No
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Convenience and location for the NEC. Excellant accces to Solihull shops.
Very nice staff Therooms are very dated - No double glazing so quite noisy and the TVs are very dated and often stop working.
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
position of hotel
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Not alot poor reception service
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Friendliness of all the staff
Staff were fantastic...rooms were very comfortable. Food amazing!
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Staff were extremely attentive without being intrusive.
Top hotel , great location . room spotless and modern , recommended all round .
lovely meal -friendly staff
The location Limited menu
over-pretentious chef. excellent quality, but too nouvel cuisine
pleasant surroundings room smelt of strong disinfectant
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
Excellent rooms and facilities. The restaurant was particularly good.
pleasent staff and very posh but comfortable hotel
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
The hotel was reasonably priced and the staff very helpful and attentive at all times. Room quality was also good. Quality of evening meal was poor and did not represent particularly good value for money. Quality has dropped significantly since our last visit. Head of restaurant was patronising and disinterested (not the waitresses - they were excellent) which is odd considering the number of complaints we overheard him receiving! Also prices of drinks at the bar were, in some cases, extortionate.
A genuinely farm-rural location, but along a smooth well-surfaced road past the farm. Only 10 minutes at most from main roads, fulfilling our need for an easy drive to the N.E.C. Birmingham's car park and adjacent Airport (25mins, non-motorway roads). Well furnished and clean, annexe room was spacious and quiet, looking in on courtyard. Restaurant standards at dinner and breakfast (menu, service, food presentation and quality) very good. Outside, and rooms especially SE or SW-facing are easily within the mile-distant M42 traffic, constant traffic noise could be objectionable (but access from same road via J9 is fairly easy!). Presence of marquee indicates events such as wedding receptions could co-incide with your stay. No air-con in annexe room used, nor was a lift to upstairs rooms seen. No other places like shop or pub seen in the vicinity. No major grumbles, to be honest, unless these factors are important to a specific customer. You choose this location because of its rural location, and a good quality stay on-site.
Useful location for my work in North and East Birmingham Restaurant meal was well presented but rather bland in taste on my first night. In contrast my room service meal the following night was excellent. Restaurant staff need to learn to leave the customer while they study the menu rather than 'hovering around' waiting for the order.
every thing about the stay at the hotel was first class everything
friendly, informative and helpful staff, lovely location, fascinating history.
The room was bright, shower excellent. Public areas were cold, couldn't stay in bar because it was so cold. Restaurant meal was over priced - mine was too big my husband's ridiculously small - served large and small wine in two glasses of equal quantity but different shapes. Breakfast poor, limited.
Location, cleanliness of the rooms and hotel The Reception staff were so bad! When the hotel was practically empty they put me in a room next to where there were going to b discos two nights running when I had mentioned in my booking that I had heard about this problem and wanted a very quiet room. They could so easily have done that! Also they did not have on their computer the correct info about the 4 night package I was doing and so there was a fuss about 'overcharging', luckily I had a copy of my booking form.... Someone was going to help me with my luggage to change rooms, up and down stairs, they did not bother to turn up. This is a hotel that mainly relies on Weddings, and other guests are treated very poorly.
Location next to a canal. The food was below expectation.
Lovely rural location within easy reach of the NEC.
Primarily its location. It was very quiet at night thereby ensuring a good night's sleep. The Limes is very dated and needs a bit of a refurb. Our room was far from clean.
friendly atmosphere no
Comfortable and well-equipped room. Ample and healthy breakfast. Easy to find. Easy parking.
Comfortable bed. Nice breakfast, very healthy.
Great location for Midlands business trips, helpful staff. Its for the independant guest and perfectly suits our needs.
Breakfast in our room no
The room was lovely and light and had a lot of facilities Staff were all lovely and helpful too Small refund made for staff entering my room while I was still in bed! No wifi which was advertised and a reason why I book hotels Tv reception terrible, most channels pixelated so badly you could not watch them Male staff walked in while I was in bed (on my own) apologised and left. Was a shock to me and he should have known I hadn't checked out.
The Limes provided us with a relaxed stay, a perfect room and a gorgeous breakfast. We will be definately staying there again.
Peace and quiet of rural location Lack of staff and open reception on arrival.
Fresh milk provided Website didn't make it clear that you needed to prebook continental breakfast. Hospitality basket had not been replenished from previous occupant so had to seek out someone for coffee etc. Was provided with cereal and milk for no charge as basket had not been replenished.Shower rather grimy.
very quiet - good access to the west midlands - friendly staff Ironically, no access to a hot breakfast
The manager was rude and should be replaced her attitude at breakfast was very poor pity as the rest of the staff were very welcomming
Staff were very friendly and helpful by providing taxi numbers and local things to do of interest Other people (guests) were very noising but then we were staying by the main door!
The two members of staff on the reception desk when I arrived and left were excellent; friendly and efficient. We enjoyed the evening meal, which we thought was good value. Our room was clean. The heating was on despite the weather being warm; a minor problem, as we were also given a fan. The cooker was not working in the kitchen, so were were not able to have a cooked breakfast; also a minor problem. The main problem was that there was a fly crawling over the food that was out for the continental buffet breakfast. Not being able to have a cooked breakfast I decided to have muesli, but the fly was crawling over the uncovered bowls of food, which put me off. Luckily there were some croissants in sealed bags. I pointed out (to the member of staff overseeing breakfast) that there was a fly, but she said that it was not possible for them to do anything. I asked if at least the food could be covered, but she said that there was the danger of cross contamination, so could not cover the breakfast buffet. I have always thought of Whitbread as providing a high standard of cleanliness, so thought that this let down your product reputation. The bathroom taps looked stylish, but were impractical; they could not be turned on and off by someone with poor grip or arthritis.
Clean and tidy hotel and staff in restaurant were friendly Check in member of staff was particularly rude to a member of the party who wished to pay by cash but had no photographic identity. Thought this was a silly rule anyway and not consistant as when she stayed at another of your hotels this was not asked for. But the staff member said if she did not have another form of payment she could not stay at the hotel!!!
Large well-appointed rooms with no unnecessary frills; on-site restaurant with good value pub style food; pleasant business-like staff None really
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
The food at the restaurant was very good.
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
They upgraded us to a fantastic honeymoon suite. Amazing!
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).