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Pleasant spatious room, quiet, well equipped. Excellent spa, not overcrowded. We were deceived by the restaurant: lack of originality of the food, very limited choice. It looks more like half board. You will be asked if you booked a table. If you did not, you may still get a table, but you will not necessarily have the feeling to be welcome... Breakfast is OK except the very basic coffee provided by the cheap caffee machines.
the thermal bath
quite clean room with comfortable bed and room is big enough. My friend's room with balcony has beautiful view. The clerk at the front desk (one man who we met at check out) was very cold and no helpful!
Spa There were a lot of children in the spa area, which made a lot of noise. For this I have understanding. We decided to go to the quiet area, but this room was next to the pool and there was no door to close this area off. It was just as noisy. Also there were no towels in the sauna area. I also booked a double bed and got two single beds.
pleasant swimming and relaxation area. great after a good ski. choice at restaurant is very limited.
The spa and dressing gowns Could not black out windows - thin unlined curtains only. Baby woke v. early.
the location is very nice, the hotel rooms are clean. The breakfast is rather expensive for what is on offer and for 200 CHF pppn I would have expected the parking fees to be included.
super, indoor pools, good price
Large rooms, good spa facitility although the outdoor pool was uncomfortably cool and it was snowing. Agressive waitress at dinner who treated us with hostility as we had not reserved a table in advance. Not only were we not told to do so when checking in, but the dining room had ample seating left.
Very nice indoor & outdoor swimming pool with wellness area's ! Breakfast is a bit expensive for what is served (for 25 CHF I would expect some cava or bacon)
location,spa and tranqulity the room was old fashioned and we didnt have any toothbrush or paste etc
The hotel itself. Friendness, services, nice bufett...
The breakfast was magnificent. The fact that the other hotels have free access to the spa, this hotel does not.
Very nice room, good service, good meals, convenient connection with the wellness centre via tunnel. It was easy & simpe to go to treatments in dressing gown.
The breakfast was outstanding!!! The bathroom in our room should be renovated, especially the shower!
location.beautiful brekefast too expensive
Very comfortable. Friendly staff. A bit expensive for what you get in terms of room etc, but not if you use the baths and pools which are a big bonus
In spite of our unusual group (grandmother, daughter and baby granddaughter!), we found our stay beautifully easy because of baby waggon access everywhere, in lifts, tunnels, baths, shopping, massages, meals, etc. Staff very friendly to us.
The access to the spa (swimmingpool, sauna...) directly in the hotel The only thing is that I booked a double room but for a single person in the main building, and as finally I was located in another building (even if it was near the main one), I had to change for a single one.
Good location (10 minutes walk to cablecar, 3 minutes to supermarket, central termal center an ski rental shop). Excellent staff in spa (especially massage person). Pretty view from the hotels termal pool.Free garage parking. Helpful staff (we did an upgrade form standart room to suite on half price). The only hotel having an good termal pool!! Prices are absolutely unreasonable. We stayed in suite but we did a bit furniture relocation to have a good view from the bed. Kitchen on breakfast are to slow and some items could finish, crepes was birned. No free internet in rooms.
excellent staff, spacious rooms, amazing bathroom.
Good breakfast and staff was willing to provide it early. Get real internet access and don't claim it if you don't have it.
Comfortable Hotel, served an excellent buffet breakfast, my daughter and I are veggie and we were well catered for.On site parking was really useful. Good location for spa's - reason for our visit. My husbands bed was really creaky! I was concerned regarding the lift - there was a door to enter the lift and a door to exit but inbetween floors occupants in the lift were exposed to the wall. Possible hazard for families with small children.
Good no-frills family-run hotel. Clean basic rooms. Good breakfast. Friendly and helpful owner and staff. Convenient central location.
big room, nice view on the mountains, in the very centre
Good location and views. Helpful staff. Good breakfast. Very easy to find.
Convenient, comfortable hotel, centrally located, great view. Friendly and welcoming staff.
Very nice staff. And the food in the restaurant is good. We had nice dinner.
Good personnel, nicest woman - hotel manager Would be nice to have hot beakfast, to repair water tubes, to provide more shower gel
The location was great. The hotel is sufficient. It is not luxurious yet it was comfortable. The hotel should think about updating carpets and drapery.
Well situated in centre of village between the two cable cars. Bus station, supermarket,wine shop and baker all very close.
beautiful place, nice hotel in the centrum no idea yet
The room was very large and luminous and the staff very friendly. The wellness facilities (pool, sauna) are small and do not provide the necessary environment to relax. Also, the rooms are old with furniture from the 80s.
It is centrally located in Leukerbad I think that the rooms do not correspond to the expectation of a 4 star hotel
I liked the service in the breakfast hall, the staff was friendly. The rooms were clean and I was pleased with the "homely" atmosphere The extra bed in the junior-suite was a bit worn out. And it looked like it hadn`t been checked/cleaned after the last guests.The shower cover was mouldy.
I like the food a lot. They served fresh fruits, very tasty bread, assorted cheses for breakfast, good quality capuccino was available too, and I liked their locally made jams. Same for the dinner as I never ate so much tasty fish in a week. The waiter Camille really did his best to be nice, fun and attentive. The sauna was not turned on one day when we came there, it was only +40, but the other day people said it worked. But I did not try with the sauna at the hotel more than once as there are marvellous spa and sauna facilities at Linderbad.
The location of hotel is good. Only 5 minutes walking from bus station. The stuff is not so good. It is a pity. Breakfast is too simple. I had a problem with booking. My booked room was occuped first day of my visit and I had change room next day. Internet-connection is very bad.
Good restaurant, reasonably priced, clean, family owned and run
montain view.... beautiful view... free pool and delicious breakfast no
the restaurant is very good and the staff working there we booked a twin bed with sofa and we ended up to have a 10m2 with a small double bed.
The Staff were very freindly and helpful and central location
Excellent value for money including 2 day spa access for the whole family with a one night stay. Generous breakfast. Super friendly staff.
Rooms are in good conditions and clean. The spa facilities are enjoyable and very quiet. The public spa a few meters from the hotel is very busy and hard to relax while the one at the hotel feels empty therefore quiet. It says on booking.com that pets are allowed free of charge, while there is a charge of CHF5/day.
Hospitality,tidiness,comfort,really close to all facilities like main bus station and thermal baths,disonibility of staff.Felt like been home. No really...
very good price and nice location in the center of the village. breakfast was a bit lacking the first day, but I think I was just a bit unlucky about my timing. the second day it was really good. they also serve you good coffee to go with. nice to have their bath included, but it is small and indoors, so a visit to e.g. burgerbad is still a necessity :)
Good value. Friendly staff. Comfortable room with balcony. Good breakfast. Great mountain landscapes on the doorstep. Visits to the thermal spa are included in the price if that's your thing. Not much wrong. Good value for Switzerland, which is an overpriced country anyway.
The hotel is plain but good. The staff is very friendly. The fact that you can use the heilbad makes this location perfect value for money.
Enjoyed the thermal bath before breakfast. Great day on Dauberhorn via ferrata.
easy to access to the hotspring, close to bus station
Friendly Helpfull Staff, Location, Very charming inside. During our absence in the late afternoon, one of the beds was removed from our room with out notifying us. (we had 2 spare beds). When I questioned this practice asking why we were not informed about this move, the answer I receved was: "You don't pay for 4 beds, you pay for 2 and I am the owner and allowed to do what I want" In my opinion - behaviour not acceptable for a 3 star hotel. Other than that the rest was good..
very nice breakfast
central, own covered parking, big room no bath tub, old-fashioned decoration
Nice view on mountain from balcony, big room with kitchen, friendly staff. Typical old fashion Swiss hotel. Wi-Fi was unstable in our room. Any eggs and hot meal were not available on breakfast. Extra charge of 12 CHF per day for the parking.
The staff were extremely friendly and courteous No
Room space, hotel location, staff, breakfast
The staffs ae so nice and the environment is so traditional and special.
friendly staff, large comfortable room with balcony, wide-screen t.v., very good meal at fair price in restaurant - I look forward to staying again if the opportunity arises.
Clean room and very good food, I could let the car in the covered park for the entire day after we leave the hotel, for free. And staff was very kind and patient with my little-earthquake child. Bed wag good but pillow was not so comfortable, even if I think this is subjective.
special lift owned by the hotel, very interesting; very close to hot spring a little bit far from bus station
wellness area, great beakfast, spacious and comfortable room, kindness only German indications
The location is fabulous, we had a room with a view to the mountains that was just splendid. The hotel was almost empty, we were however treated promptly, friendly, efficiently. The Internet connectivity did not work.
The room and bathroom were spacious and comfortable. The room was nicely decorated. In a cool day in June the heating worked properly. Parking was convenient. Breakfast was plentiful.
perfect location with direct acceess to cable way, pretty SPA center and a friendfull staff - great deal.
very cute hotel, a little dated but extremely clean and comfortable; nice management; excellent wellness center (complimentary!); breakfast included.
breakfast cable-way the bed as no upper-sheet ;-)
Free use of the Torrentbahn Mediocre breakfast buffet (but excellent coffee). More fresh fruit/vegetable would be an improvement.
It was nice and quiet - had free internet connection - was pleased with hotel
The view of the mountains
large nice family-rooms, located close to everything,
Good food,and nice view from the Bolcony Staff's English is not good and the room is a bit small
Good price, excellent location. Big rooms. Nice sauna area. Rooms a bit old. Downstairs disco might be loud if your room close to it (we got upgraded to another room, which was nice).
Good location. No, it was the only room available.
A comfortable appartment in an excellent location in the centre of Leukerbad with great views of the mounts from the balcony. Good breakfast and facilities for dining. As usual with Swiss hotels and apartments, a little dated and very expensive.
Great view of the mountains from the apartment, very comfortable stay and friendly staff. Breakfast was delicious with great freshly baked bread and yummy alpine muesli! We could not fit out UK adaptors to the hexagon shaped sockets....very, very annoying!
Food, staff,and excellent evening activties over the weekend with excellent singers rooms might need an facelift...too expensive for what it offeres
Free wifi internet. Well presented breakfast. Central location Parking available but limited and sometimes difficult to access
We liked the very friendly and helpful staff. They were always willing to help us and made our stay enjoyable.
the basement facilities and the balcony view.Also the informations provided by the hotel manager. the speed of front door opening.i bang my head on.
The hotel staff were incredibly helpful. They were able to point out nice restaurants nearby and other "local" information. Just ask!
The view of the mountains was breathtaking.especially during snowy days All was perfect
Lots of small things that make a difference, Large bathrooms, balcony WiFi was not strong enough in our room
Good location. One minute walk to Burgerbad. Very close. Small room.
Very friendly stuff. One of the advantages of the hotel is that it offers The Tourists Information Service, all the materials and information you can receive right at the reception. A great impression was made by the wonderful and a perfectly organized excursion across the Gemmi Pass. This excursion is also suggested by the hotel.
Nice hotel, obliging staff. No restaurant in the hotel.
Clean simple rooms, the staff was very nice and accommodating. Will stay there again. No hot breakfast (e.g. scrambled eggs, sausages) at the buffet
Location of the hotel was very good, pretty central. Quiet location, clean room. It was good that they could provide parking but the parking was very difficult to find. Some more signs would not hurt. Also, while in the parking building, the lights turned off a couple of times and it was hard to find the switch. Breakfast lacked greens.
good position and nice room a fridge in the room would be useful
the room and especially the shower the unfriendliness and antipaty of the reception staff. the hotel is very understaffed, the service at the restaurant is poor and the food was of very mediocre taste.
Hotel was in an excellent location for slopes and village,rooms were very clean and warm,and reserved parking place (at small charge) Authough very clean rooms and serviced daily the towels were very old and worn...a little hard on the skin, No english speaking staff on arrival made check-in difficult as were a bed short.
The staff was very friendly and helpful. Fantastic location just next to the bains.
very good location, close to Lindner Thermal bath. Very friendly family. It's a pitty we didn't have dinner in the hotel. Will try next time!
The hotel is clean and comfortable. Food is great. They are also so kind. a little bit cold.
Great and warm hospitality.
Friendly staff, excellent restaurant, perfect location near Alpenthermes baths. The hotel is filled with silly, dated decorations, elves, hearts, tacky polyester curtains in ugly colors, etc. They also collect dust. The hotel has good bones but should be redecorated in a cleaner, more updated style.
We had a lovely view from the balcony. Short walk to both thermal baths.
Room was not big but enough. Breakfast was simple but really nice... cheese, boiled egg, fruits, several types of ham, etc. Every staff was so kind. on the check-out day, they lent me bath towel for publich thermal pool for free. This hotel is very close to Alpentherme! At first it was difficult to get to the hotel. Dinner in restaurant was nice, but a little bit salty for me. (Taste was good.)
it's clean. staff was friendly and professional. the hotel is close to ski and spa/thermal facilities. great views on the mountains.
I enjoyed my stay in Alpina. Hotel staff is very good .
Bedroom and bathroom were quite large and comfortable. Convenient parking onsite and close proximity to Alpentherme (10min walk) and Gemmibahn (less than 5min walk).
very clean in every respect per night cost for pets and parking
Room was a good size and well equipped with clothes drier, balcony table and loungers, large wardrobe and plenty of hangers. Restaurant had good atmosphere and was well frequented. As with many Swiss hotels, the quality and range of toiletries in the bathroom was minimal. The hotel is near the Gemmi lift, but a bit of a walk to the baths - this was good for us, but other visitors might need to consider which is more important for them.
It was close to the slopes, staff friendly and efficient clean warm. Hope to return.
Nice and quiet hotel in a nice village. Good breakfast. Excellent location. Large room. We stayed only two nights and everything was fine. We didn't tested the restaurant and the sauna.
The hotel was quiet, super clean, had a very good restaurant, was an ideal location ( at the bottom of the Gemmibahn) The hair dryer in my room kept over-heating, and shutting off until it cooled down (what a pain!!). When I checked in, the desk person seemed annoyed to have to deal with me... a really bad first impression.
The room was large and clean, the bathroom was large - with double sinks/hand-basins - and clean; sizeable balcony and reasonable view. It was realtively quiet apart from morning school and rubbish cart traffic! We arived at about 5.30pm and they were just about to close! They had no trace of our booking initially but then found it [reluctantly]. The man who checked us in didn't seem in the least bit pleased or interested to have to check us in. There was no bar and no restuarant open on the Monday evening [this was not advised on the web-site]; it was like the Marie Celeste!