Pros:Drop off was quick.Cons:There should have been more staff when the line got longer than 3 people. The wait to get to the contact was very long.Reviewed 15 Jun 2021
review from
8.0
Pros:Easy drop off. The car worked fine.Cons:No one told me that I should get on the Hertz bus to get to the Dollar counter. I waited while 3 Hertz busses passed before finding out I should have been on one.Reviewed 3 Jun 2021
review from
6.0
Pros:The woman outside checking on reservations was very kind. The billing was not easy to understand. When you place the order it says you were charged the quoted amount. When you are at the counter they give you an additional bill. Seemed to add up to the original amount but was confusing.Cons:The billing part could have been better. The car was not very clean inside but was a good car and comfortable. The staffing was very understaffed. Three car rental companies inside and only one or two staff. Should be one staff person per car company. Very long wait in line.Reviewed 26 May 2021
review from
2.0
Pros:That we had a working vehicle. Thats about it.Cons:Stop over promising vehicles to so many people!! We should not have had to wait 3 HOURS to get a car we already half paid for. Ridiculous!! When we returned our car, the line was even longer! I am outraged by how disorganized and unprofessional this company is. Never renting from them again.Reviewed 25 May 2021
review from
6.0
Pros:It was a good model car that worked well and had lots of space.Cons:The car could have been newer and inside less worn. The car had scratches all around the exterior. The worst part were the additional $300 in fees for pickup and drop off of the car after I paid in advance of the car.Reviewed 25 May 2021
review from
8.0
Pros:Drop off easy.Cons:Took a little over a hour in line to pick up the car.Reviewed 6 May 2021
review from
2.0
Cons:Waited >1 .5 hours only to be assigned a much smaller car than we had reserved- included significant bodywork damage- such poor service we just decided to take it rather than wait another hour for them to get it right. Go elsewhere- the prices would be a rip off if they even had marginally decent service- which they don’tReviewed 18 Apr 2021
review from
2.0
Pros:ScamCons:ScamReviewed 4 Apr 2021
review from
10.0
Cons:Was a great experience all around!!Reviewed 23 Mar 2021
review from
2.0
Cons:I was unable to use the reservation due to covid restrictions with the state of Hawaii. No refund was received, which was not appropriate since I was legally unable to use the reservation. I will not use your service again due to this lack of understanding. Profiting from services not being legally able to use is unacceptable and your company should be embarrassed by this practice.Reviewed 8 Dec 2020
review from
2.0
Pros:Felt very cleanCons:Staff was rude and price gouged us when Covid flight changes forced us to extend our rental.Reviewed 7 Dec 2020
review from
10.0
Pros:The customer service by manager Michael at LIH airport. Really attentive and excellentReviewed 15 Nov 2020