Overview

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Malmaison London
Best Room Service

18-21 Charterhouse Square, London, EC1M 6AH, United Kingdom
+44 207 012 3700

£135+

Overall guest ratings

8.6/10 Excellent
Based on 1,905 reviews

Review highlights

  • 9.4
  • 8.9
  • 8.6
  • 6.2

Good to know

  • Nice building
  • Comfortable beds
  • Stylish hotel
  • Friendly service

Nearby

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    About

    Located in London City Centre, this romantic hotel is within a 10-minute walk of Old Bailey, Museum of London, and Barbican Arts Centre. St. Paul's Cathedral and London Stock Exchange are also within 15 minutes.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Facilities for disabled guests
    • Concierge service
    • Free Internet
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.6 Excellent
    Based on 1,905 reviews
    • 9.4 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% liked the proximity to shopping."
      9.7 "97% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 8.9 "Very good internet connection."
      8.8 "88% said the wifi quality was great."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      8.6 "Lovely bar service, according to 86%."
      9.2 "92% were happy with the room service."
    • 7.8 "High comfort."
      8.7 "87% said the beds were comfortable."
      7.3 "73% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 7.4 "Nice rooms."
      8.7 "87% said the beds were comfortable."
      7.3 "73% thought rooms were spacious."
      9.7 "97% appreciated the modern rooms."
      8.5 "85% were happy with the tv."
      10.0 "100% liked the big bathroom."
    • 6.2 "Breakfast is mediocre."

    Overall rating

    8.7 Excellent
    Based on 1,371 reviews
    • 9.6 "Terrific location."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% liked the proximity to shopping."
      9.6 "96% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 9.0 "Internet works perfectly."
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.5 "Lovely bar service, according to 85%."
    • 7.3 "High comfort."
      8.6 "86% said the beds were comfortable."
      7.1 "71% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 7.3 "Nice rooms."
      8.6 "86% said the beds were comfortable."
      7.1 "71% thought rooms were spacious."
      9.7 "97% appreciated the modern rooms."
      8.4 "84% were happy with the tv."
      10.0 "100% liked the big bathroom."
    • 6.1 "Breakfast is mediocre."

    Overall rating

    8.6 Excellent
    Based on 95 reviews
    • 9.3 "Terrific location."
    • 8.3 "Vibe was good."
      8.5 "85% said it was a stylish hotel."
    • 8.2 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 7.6 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 7.5 "High comfort."
      8.6 "86% said the beds were comfortable."
      7.1 "71% thought rooms were spacious."
    • 6.3 "Breakfast is mediocre."

    Overall rating

    8.7 Excellent
    Based on 95 reviews
    • 9.3 "Terrific location."
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
    • 8.0 "Comfort level is high."
      8.9 "89% said the beds were comfortable."
    • 7.8 "Nice rooms."
      8.9 "89% said the beds were comfortable."

    Overall rating

    8.5 Excellent
    Based on 342 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
    • 8.7 "Very good internet connection."
      8.6 "86% said the wifi quality was great."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 8.5 "Comfort level is high."
      9.0 "90% said the beds were comfortable."
      7.8 "78% thought rooms were spacious."
      7.0 "70% thought it was pleasantly quiet."
      10.0 "100% liked the big bathroom."
    • 8.0 "Rooms are great."
      9.0 "90% said the beds were comfortable."
      7.8 "78% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
      9.8 "98% appreciated the modern rooms."
      8.4 "84% were happy with the tv."
    • 6.3 "Breakfast is mediocre."
    • 5.7 "Average cleanliness."
      5.0 "Only 50% said rooms were clean enough."
    View all review categories
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Comfortable beds"
    "Stylish hotel"
    "Friendly service"
    data provided by TrustYou

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