Overview

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Hotel Serrano By Silken
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Marques de Villamejor, 8, 28006 Madrid, Madrid, Spain
+34 915 769 626

£65+

Overall guest ratings

8.1/10 Excellent
Based on 1,256 reviews

Review highlights

  • 9.4
  • 9.1
  • 5.3
  • 5.2

Good to know

  • Great reception
  • Friendly service

Nearby

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    About

    Located in Castellana, this hotel is within 1 mi (2 km) of ABC Serrano and El Retiro Park. Prado Museum and Plaza Mayor are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • No smoking
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Coffee shop
    • Laundry facilities
    • Babysitting/child care services (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.1 Excellent
    Based on 1,256 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      7.3 "73% liked the proximity to sightseeing."
      9.0 "City centre within easy reach, said 90%."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.7 "97% thought the service was very professional."
      7.2 "Housekeeping was great, according to 72%."
    • 6.3 "Breakfast is mediocre."
    • 5.8 "Internet is average."
      5.5 "55% thought the wifi quality was ok."
    • 5.4 "Average comfort."
      5.5 "Beds were acceptable for 55%."
      5.4 "Only 54% said rooms were big enough."
      6.4 "For only 64%, the noise level was all right."
    • 5.3 "Average value."
    • 5.2 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.4 "Only 54% said rooms were big enough."
    • 5.2 "Food is average."
    • 3.5 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
      1.4 "For 86%, the lobby entrance was sub-standard."
      4.3 "57% were unhappy with the handicap accessible facilities."
      0.9 "91% thought the facilities needed updating."
      4.0 "60% didn't like the architecture."
      4.3 "57% found the grounds unpleasant."
    • 2.8 "Horrible vibe."
      2.5 "75% criticized the unstylish hotel."
      1.4 "For 86%, the lobby entrance was sub-standard."
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    Overall rating

    8.1 Excellent
    Based on 653 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      7.0 "Housekeeping was great, according to 70%."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 6.0 "Breakfast is mediocre."
    • 5.8 "Average comfort."
      6.2 "Only 62% said rooms were big enough."
      5.5 "Beds were acceptable for 55%."
      6.3 "For only 63%, the noise level was all right."
    • 5.6 "Rooms are ok."
      6.2 "Only 62% said rooms were big enough."
      5.5 "Beds were acceptable for 55%."
      5.0 "For only 50%, the bathroom was ok."
    • 5.2 "Average value."
    • 3.7 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      4.2 "58% were unhappy with the handicap accessible facilities."
      1.2 "For 88%, the lobby entrance was sub-standard."
    • 2.4 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
      1.2 "For 88%, the lobby entrance was sub-standard."
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    Overall rating

    8.2 Excellent
    Based on 163 reviews
    • 9.4 "Terrific location."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 6.6 "Breakfast is mediocre."
    • 5.0 "Average comfort."
      4.9 "51% didn't like the uncomfortable beds."
    • 4.7 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
      4.8 "52% complained about the bathroom."
    • 2.6 "Horrible vibe."
      2.4 "76% criticized the unstylish hotel."

    Overall rating

    8.2 Excellent
    Based on 125 reviews
    • 9.5 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Generally very clean."
      8.5 "85% said rooms were clean."
    • 6.3 "Breakfast is mediocre."
    • 5.2 "Rooms are ok."
      5.0 "For only 50%, the bathroom was ok."
    • 5.1 "Average comfort."
    • 2.9 "Horrible vibe."

    Overall rating

    8.1 Excellent
    Based on 314 reviews
    • 9.3 "Terrific location."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 7.7 "Good cleanliness."
      8.0 "80% said rooms were clean."
    • 6.2 "Breakfast is mediocre."
    • 5.9 "Internet is average."
    • 5.3 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
      5.5 "Beds were acceptable for 55%."
    • 5.3 "Average value."
    • 5.2 "Average comfort."
      5.2 "Only 52% said rooms were big enough."
      5.5 "Beds were acceptable for 55%."
      6.1 "For only 61%, the noise level was all right."
    • 3.5 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
    • 3.0 "Horrible vibe."
      2.7 "73% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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