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Great location by the Duamo accompanied by helpful and efficient staff behavior
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
Location, Hotel Bar
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
The staff was extremely helpful and they spoke English very well.
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
central location & room we had was grand and spacious breakfast was so-so but then
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
it was cold in the room
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
location, value for money, amazing breakfast
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
Location and friendly staff.
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
Most the location
politeness, and discreet staff
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
Breakfast buffet, reception's assistance & location (Milan)
Excellent breakfast. Great location Price for internet access was excessive
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
good location for Duomo and shops breakfast was too busy and not enough food or staff
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
I do like the location and the service of the hotel and the interior design of the room
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
The staff are very good and helpful The breakfast buffet
top area for shooping
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
The room Food
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
reception staff wereunbeliveble bad.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
location, elegance, staff breakfast cost is excessive
The feeling to stay in the same palace as Verdi. The history.
Peace and quiet no intrusion to privacy
The staff were very nice and helpfull The cost felt were high
great help in reservations etc by concierge
Great location in the middle of the shopping district.
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
The service and the hotel staff The price, too expensive
the location and the desing the dining room without natural light
Great location, convenient room with all appliances and comfort, profesional and helpful staff. Painfully expensive breakfast. Not justified by the product supplied.
Corteous staff Aircon broken for 1 day, bedroom small for price
room was right next ddor to private terrace that was opened up for private functions in the evening- it was very noisy.
location bed uncomfortable, noisy room and poor value
Location and excellent personel Considering the hotel price, it is not right that breakfast is not included. The hotel across the strett - Straf offers excellent breakfast for the same price.
position near central milan
Enjoying the nearby to shopping malls, secure area and availibility of surrounding service to travellers Air conditoning at summer season
The Location - the decor and the friendly staff
the only good thing is the location. its a 3 star hotel at best.i and my friends will never book this hotel again.
This is a beautifully done hotel with very nice garden in a quiet area but convinient.highly recommend this hotel to others Basically no but if the rate is lower will be more charming
The Spa The service at the restarant
I like how friendly the Hotel staff is, how good the food is, the rooms are designed with taste and the Hotel is small so causy and nice. Not really except that the price is a bit high.
the staff at the reception, door men and parking attendant the service at the restaurant, room too small, price excessive
Room was excellent with beautiful decor and amenities. Staff went out of their way to help and were vey friendly. Great food too.
very good staff, always ready to assist you . breakfast could be richer
there is nothing to complain at all..very kind and helping staff , excellent location , absolute value for money
the location, the service in general and the staff.. their very high price and their cuisine..
Excellent location, good breakfast, nice helpful staff, pleasant interior. Altogether a very good place that I would go back to. I found the bed a bit soft and the wi-fi was not very good.
very well located -
The hotel staff never bothers you trying to move suitcases etc. yet they are there in the background if you need them. coming in and out is simple and one always feels comfortable.
Great A/C on very hot day. Porter was nice and helpful putting away our luggage when we were too early to check in. Front office staff was rude. When we advised we had a reservation and were checkin in the young woman, instead of asking for our name, said how can I check you in if I don't know who you are. She was similarly rude to the couple in front of us. Maybe she was having a bad day but this is not acceptable for someone in the service industry.
Very clean with exceptional breakfast facility and menu.
Location August is a very quiet month in Milan and many things are either closed or running half open. Hotel was fine but starting to show signs of the need for a makeover.
The hotel was close enough to walk to most of what we wanted to see. Subway station was close by. Great in-house restaurant for dinner. Our room was nice and clean plus it was quiet. Would stay there again.
The staff were very friendly and helpful. Breakfast offer was also excellent. I didn't like the bar area which is located in the reception. As a lone traveller it is sometimes nice to sit and relax somewhere other than your room, somewhere in public with other people around which is comfortable and safe but I had no desire to use this hotel's bar as its effectively in the hallway.
The location is excellent, the rooms very generous, the furnishings tasteful, not chintzy nor bling, quite 1950s elegant. The hotel is in a busy square, definitely more business than romantic.
It is in a good location, close to downtown, very comfortable beds and it is very clean. The rooms were too warm, could not be controlled, The streets are very noisy, you cannot really open a window.
Value for money, location, confort...