|Distance to city centre||0.6 mi|
|Nearest airport||New York All airports|
|Distance to airport||0.4 mi|
|"Clean room and was quiet."||(in 73 reviews)|
|"Location and service were excellent."||(in 28 reviews)|
|"V helpful and friendly staff."||(in 80 reviews)|
|"The woman bartender was too aggressive!"||(in 5 reviews)|
|"There are not enough electrical outlets in the room and no USB charging outlets."||(in 6 reviews)|
|bar and restaurant||in 22 reviews|
|beautiful hotel||in 96 reviews|
|bottle of water||in 20 reviews|
|breakfast is delicious||in 51 reviews|
|comfortable bed||in 87 reviews|
|desk staff||in 8 reviews|
|excellent service||in 57 reviews|
|friendly staff||in 202 reviews|
|grand central station||in 17 reviews|
|great location||in 232 reviews|
|high floor||in 4 reviews|
|new york||in 11 reviews|
|nyc standards||in 4 reviews|
|room service||in 61 reviews|
|room was very comfortable||in 170 reviews|
|tea or coffee||in 46 reviews|
|theater district||in 14 reviews|
|times square||in 61 reviews|
|usb charging||in 3 reviews|
A gem on broadway
Very close to local sights and shopping. Easy check in and good WiFi speeds. Friendly crew and good mobile streaming to tv.
Great hotel in a great location
The lobby is wonderful. The staff are tremendous. The rooms are spacious and comfortable, although one was a bit noisy. But we were moved without fuss and very efficiently. Coffee and tea making equipment is by request. Good restaurant and bar.
The noisy room.
Friendly and helpful staff. Good location. Comfortable bed and nice room.
Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
If you ever wondered where great customer service went...
It went to Sofitel and resides there permanently. To accommodate a late evening meeting, staff in the in-house restaurant, Gaby, expedited my dinner order. Across three continents and three cities--New York, Amsterdam and Marrakech--I have come to rely on and expect great service.
I haven't found it yet.
Clean, nice, good staff. Spacious rooms. Good location.
Shower was a bit outdated.
They didn't honor the booking for three so we walked out.
Service was great, room was nice, free upgrade!
Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Very comfortable Bed
Bed was unbelievably comfortable.
Bathroom was not as well outfitted as the bed.
Room was very comfortable. Breakfast was excellent.
Sometimes I had difficulty understanding the staff as their first language was french.
Based on 9,983 reviews
Policies vary by room type and provider.
|New York LaGuardia||5.9 mi|
|New York - Penn Station||0.7 mi|
|Secaucus Junction, New Jeresy||4.9 mi|