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Close to attractions They charge an extra fee if you use one of their services. We were charged $22.44 just because we ate at one of the restaurants.
Kid friendly, great pool, nice layout of room Shower did not drain properly
We really liked that it offered everything and you really had no need to leave the hotel The restaurant was not that great and wayyyy overpriced!
The pool area very nice view . Breakfast buffet is excellent. Convenient to all parks. Lack of parking no valet parking not enough chairs at the pool pool over crowded no adult area at the pool. Rooms are noisy. Kids could be heard running up and down the hallways at all hours of the night.
Our family loved staying here!! We stayed one night when we first arrived in Orlando and then stayed at another resort hotel down the road due to a conference. As soon as the conference was over at the other hotel, we rushed back to Caribe Royale because we loved the King Suite room! Great space and there was also privacy because a door divides the living area from the sleeping area. Our family loved the pool areas too. Fun slide! Customer service was great and the price was affordable. We will stay at Caribe Royale again when we visit Orlando.
The whole experience
Very clean! You could hear everything from the rooms next to you.
As a traveling business man, I've stayed in many hotels, this was one of the best experiences my wife and I have had. We will come back for another visit. Could use help with loading and unloading travel bags and such. We called for baggage service and they never came to assist us.
Basic hotel. Clean but slightly old and dated. close to Disney World.
Good value. Large comfortable rooms/suites. Resort fees!
Excellent Service, Clean, and beautiful. My family and I really enjoyed our stay.
Good location, with nice rooms. There're is no shuttle to the airport, A one way taxi ride was something like $50. So I ended up renting a car.
friendly, helpful staff with lots of amenities hotel didn't include express pass
The theme of this property is really fun. From the lobby, to the pool, food court and rooms. We love staying here. Never have to wait long for a bus to the parks. My husband uses a scooter and everyone is always very helpful. I can't wait to go back. It's very comfortable with plenty of places to relax. Our last night there they were playing movies by the pool. So much fun!!!! This is very minor, but I dislike the bedding. They use a flat sheet instead of a fitted. This complaint seems silly (even as I type it) but it was uncomfortable at 2 a.m. after a very long day at the park. But I love everything else about this property.
Overall this was a great place! I was disappointed that our rooms were not cleaned until 5:00 pm. We came back from the park to take a dip in the pool before dinner and housekeeping was still in our room at 5:00. Very late in my opinion.
Love the fact they have life guards at the lazy river and pools!!!
It has a great location and the theme is cute Nothing works in this hotel and the staff are rude. Fridge doesn't work, hot water doesn't work, heater is intermittent. The tiny windows don't open so the room is very stuffy. The beds and linens are not hotel quality. There are many many hotel choices in Orlando. One can get a much better room than this for the money and pass on their rude staff.
The lazy river was the most relaxing, after a day out. Buses to the Universal parks was handy. Nice looking hotel inside and outside. Security patrol on the parking lot at night time. Had to buy the tubes for the lazy river, or bring your own. Staff just doing their job, but not make you feel welcome. There is no parking space available, when you check in or out, unless, you get lucky and find one, before someone else takes the short term spot. No business centre, been told at the desk, it's not a business hotel. All I wanted is to print out my boarding pass. Lucky, a lady on vacation, told me, the guys booking transportations, they willing to help, if I ask them nice, which they did. Not returning here any more, didn't make me happy and welcome. I can get that in any other cheaper hotel.
Very convenient location with shuttle e bus to the parks. Clean nice room, has everything you need for the stay, yet sleek and affordable. Love the retro look! Cant be happier!
The atmosphere is exciting! There is an extra charge for parking. It would be more convenient to pay one fee. It just seems ridiculous to pay $12 for parking for a $200 room.
Shuttle's to the parks. Staff friendly and an easy checkout. Rooms are very clean and had great big windows with beautiful natural light coming in. No problems.
The theme was interesting and was somewhat identical, the main area of the souvenir shop, Starbucks, bowling area was really nice but that's about it. The quality of the food was awful, would not call any staff member a cook, service was slow without a smile, towels by the pool laying on the floor everywhere, walk ways with many towels laying everywhere, plastic cups thrown on the floor, the usage of illegal marihuana was smelled by elevators at my building the Americana and hallways were filled with trays of dirt and smelly old so called food. Will never return here
This place is way more than a hotel! It was a vacation in and of itself. We would love to go back and spend more time there! Nothing
The staff was helpful and friendly. I liked how they had transportation to and from Universal. Since our room was all the way at the end of the hallway, it took so long to get to our room because the hotel is so big.
Floridays was the perfect family resort. Everything we needed was right on hand and if not then the extremely friendly staff would help. Shuttles to and from the theme parks were great and very well organized. The pool was great for kids big and small and was heated too so you could jump right in. Would definitely return and recommend to friends. The resort is one of the further away from the parks but that didn't really bother us. There aren't many restaurants within waling distance and the pool cafe food was a little disappointing and on the expensive side.
The room was exellent. We didnt like the attitude af the staff in the reception. They seems as "i dont care". A smile would have helpt a bit ..... try that next time .....
Two bed rooms, pool, bathrooms. Air conditioning very hard to operate- too complex !
pool, game room
We liked the facilities and spaciousness of the apartment. Not enough beds around the pool and very noisy room.. it would put us off staying here again..non stop traffic noise from the road, construction work from the side and the wind howling through the windows and door. Requested a quiet room near our friends (6 mos ago) but they were in a separate block. Staff at reception did not care, and this would stop us going back.
The resort was very nice. Great for the family with the 2 bedrooms and 2 bathrooms. The staff was great and having 2 pools was nice as well. The shuttle service to the parks was great, and very convenient. No complaints about our stay at all.
the room hard to find the hotel. The address they give is unkown by people from this area.
Big, comfortable beds. Lots of space for the whole family.
Ive stayed at a lot of hotels near Disney and this is by far my favorite! Excellent rooms! Felt like home. Pools were great pool bar and bartender Steven were so so great! Upon check in he saw it was my birthday and upgraded us to the nice new rooms for free plus it was right next to the pools! This place was better then gaylord palms! I will never stay any where else from now on. The only thing was that it was very family oriented and I was on a girls trip celebrating my birthday so the whole time we felt like those horrible obnoxious drunk people even though we totally weren't.
Loved all the space we had, the balcony and the pools. Beds were just okay in comfort.
The 2 bedroom villa was roomy and location was near several major attractions. Villa air conditioner did not work and had to change rooms after midnight. Difficult to find rooms and cost is a little high.
Clean, quiet and spacious Not ideal for business travel. I didn't have a car and the taxis called by the hotel were extremely unreliable. Uber was a much better option but didn't realize that until it was too late. Also ordered food, which arrived very late (although it was delicious). But not ideal when I wanted to go to sleep and had to stay up waiting for the food to arrive.
Pretty cool 2 bedroom setup. Got back to the room late and the kids went to bed in their own room. My wife surprisingly gave me hotel booty!! The bed was kinda uncomfortable and I started to snore to which she kicked me out of the room and I ended up sleeping on the couch. Felt just like home.
Thr privavcy is great on this hotel, you just feel like you are staying in your own Villa
The room was excellent. The pools and the cafeterias and restaurants were really good. They have lot of activities for children I did not like they offer a Pizza form a Pizza Hut that is the complex beside the one I was staying. The place is very large and it is difficult to find. Theya have to let the guests know there are two complex Vistana Resort.
Rooms were huge and really nice! Loved having a kitchen, laundry, etc. Made the stay for WDW well worth it. Staff was awesome too. True hospitality. Lots of help. Food was not that great, and seemed the chemicals in the pool were a little high during our visit.
The villa was really incredible and comfortable for the money. We enjoyed the pools. The shuttle they used to the parks was awful. We only used it the first day and drove the rest of the week.
Everything was amazing! Id suggest to anyone wanting to be comfortable and close to all the atractions!
spacious, very good kitchen w/ stove, oven, microwave, dishwasher,toaster, etc. quiet, 3 tv sets. excelent for a family. very well located, near a walgreens and walmart the wi-fi system was very poor, worked well only in the first hours of the morning
Our room phone kept ringing with promotional calls from hotel staff....very annoying...even before 8am....
I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless. The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
Clean, comfortable and fantastic diner open at 1:45 am Cosr
Staff was very knowledgeable and veryhelpful. Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.
Great accommodations, room was large and clean, staff was very helpful, and several food option at the hotel. Parking was expensive and walk to car was a bit far but was expected.
Location, fitness center, quiet for sleeping, concierge lounge staff always excellent Inconsistent service, changes in amenities that weren't disclosed, communication issues between different areas of the hotel, when issues raised, staff didn't do anything
The location is near everything you could imagine.
- Great front office staff - Excellent concierge - very fast elevators - The coffee in the room was great - TV in mirror was great (yet it did not change channels or volume correctly) - housekeeping evening service was excellent when I called for more water and coffee - comfortable bed - fast operator responses and efficient over the phone - centrally located near OCCC. A lot of walking is needed as the area is massive - Great restaurants near-by - beautiful pools yet the weather was unfortunately too cold to swim - Took a long time to get hot water in the shower during my 4 days stay. - Bathroom cleanliness was not the best I have seen. I always noticed an odor and felt it was not fresh and fully sanitized - The TV in the mirror did not work correctly and seemed to hang up when i try to change the channel or raise the volume - I had mold in the shower grout, yet this was fully cleaned on the 3rd day I was there. - safe battery was weak and barely opened to get my stuff out. Then it did not work afterwards. - TV had an issue and did not work on my 3rd night. I called it in yet I did not get a tech within 50 minutes to fix it and i had to sleep in the afternoon before going out. When I returned late at night the TV was fixed. .
That hotel is definitely a good choice while staying in Orlando for a few days. Not many restaurants around the hotel.
The staff was very nice and attentive. The hotel and room were very clean. The property was very nice. $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper
Cost for parking (non-valet) was extreme... about as much as the theme parks. Was not amused that cost was hidden when booking, almost 20% of the cost of the room. room & facility was clean and professionally run.
Everyone from the front desk (Deon) to housekeeping (Marie) staff was very helpful, kind, and good humored. The hotel was super clean and comfortable. And the decor and artwork really were all in good taste. My stay was too short!
Did not spend a lot of time there as went to Disney while there. Did not know that we were going to be charged $20/ day for parking, plus tax on that ....with that added to the hotel resort fee plus fees plus fla tax it was additional $60 per day, don't think it was worth it.
The location was perfect Bath was outdated but overall nice hotel
The hotel is in a wonderful location for the theme parks. The pools and landscaping are beautiful. The hotel is clean and well maintained. I have stayed at this property several times and have always felt it is a very good value. I never like resort fees or parking fees, but I am finding them to be quite common. The price of items in the lobby coffee shop is very expensive.
Everything was perfect
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff and food were wonderful Long wait time for room toilets to fill up with water between flushes, No magnify mirror as stated there would be, TV only worked half the time, water in the tub did not get cool, no hotel information or TV channel lineup in room for reference.
The pools! Okay, the room was great, but the pools! One night, my entertainment was a grand tour of all the pools. Too much fun. I did have dinner on the premises one night at the Tesoro Cove and it was excellent. Food and service were spot on. Leaving was probably my biggest complaint, but I have to say another was the parking. $20 per night and my room keycard didn't work at the gate one single time. Had to wait each time and negotiate with the little speaker each time. Hate that.
This guest did not leave comments about this hotel.
Need a hotel shuttle to non disney locations Price of goods in the store and starbuks.
Location Hidden charges for parking. Resort tax etc. Parking area bad
Location, public areas (decor and ambience), Express Passes for the parks. New bedroom decor is a disaster. Feels like a 70s nightmare and cheapens what used to feel like a luxury hotel. Same goes for the corridors leading to the rooms. The building of the Saphire Falls also ruins the outlook of the hotel. It used to feel like an idyllic South Pacific getaway. Now the view reminds you that you're just in another hotel block, so that special feel has gone. Lastly, charging to park in the hotel car park? Really? That really is fleecing your guests. over the years I've stayed at this hotel probably half a dozen times. I won't be back unless things change.
Staff was amazingly polite and patient. Would have liked more frequent free shuttles to/from shopping and local attractions.
Lovely rooms, grounds and staff. Great location and well maintained with plenty of options Parking fees spoil the overall experience. Always happy to pay for food, facilities and good accommodation but paying for parking at a hotel with so much surrounding space feels like what it is: You're being ripped off! Don't do it. It insults your customers and it's unnecessary
I fell in love of the landscape., so lovely.. Maybe a twist in the interior design. A little bit more contemporary.
Would stay there again if Not staying at a Disney resort hotel
Nice and pretty new Hotel. We could sleep well, too soft matters apear not orthopedics....after one night we decided to moved to other hotel....
Nice hotel, comfortable beds and v helpful staff. Restaurants were v expensive
Very friendly staff, enjoyed restaurant options both at Waldorf and Hilton next door (also liked the golf cart to taxi us back and forth). The pool was amazing- attentive staff, family friendly, very relaxing/luxurious.
Nice room, very friendly and helpful staff! The shower leaked and it's not a cheap hotel
Extremely quiet and confortable. Size of the rooms. Outside snack/restaurant service on the balcony overlooking the pool was far too slow. Same for breakfast service when not in "buffet" formula (outisde week end).
Very clean hotel, excellent and friendly staff. Overall great experience. Close to Disney. Price
Leaving! Don't Stay! Not much class just a dirty standard room you can get just about anywhere for much less and still be around Disney property. Oh and the beds are a joke... Worst Mattress Award. Over priced parking and was told that is a major hike to self parking (which is $10 less) but it is in fact about 5 minutes to the front doors. If you are hoping to stay in class you might want to consider the Hilton that is attached for a better stay (I was they last year). I would rate Waldorf Astoria a standard 3 Star Hotel.
The hotel was clean, beautiful, perfectly located and top notch in every possible way. The only thing that out shined the hotel amenities was the staff. The staff went above and beyond to make our vacation special. The staff always greeted me by name from the first day I arrived. I also want to thank Steve (bell hop) for providing exceptional service and making me and my daughter feel like we were the only guests staying at the hotel. I can't say thank you enough. Rachel (server) was another wonderful staff person who went out of her way to make us feel like special guests. Thank you for helping create a lasting memory of a wonderful vacation!
The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived. The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.
It was very nice accomdations. I had a great view of the lake. I will surely stay here again n/a
I loved every single minute of my stay at the West gate resort and spa I wish I could move in permently thanks for the stay Only thing I didn't like was there wasn't a jucuzzi tub in my 1 bedroom suite but still had a very beautiful shower
I enjoyed the spacious bathroom, shower, and kitchenette. I found a great price through Kayak but they only care for you to purchase a timeshare. If you choose not to purchase, you may not stay at any Westgate for that same value price. On top of that, the free breakfast at the timeshare presentation was horrendous. Don't bother drinking the orange or apple juice or trying the sausage and pasteries. We were promised it would last no longer than one hour but we were there for three. Parking to check in was a hassle. Not near enough spaces. Who wants to spend time in the "resort" atmosphere there when there are so many theme parks nearby. We also went to a separate vacation value presentation and tried to tell Carlos (an upper level manager hoping to close the deal) unless the offer was open ended we were uninterested at the moment. But he cut us off and said, "let me finished." So we let him explain and again said this wasn't for us. He hurriedly and rudely signed us out and was visibly pissed we didn't take his offer. Please don't stay here and waste your hard earned money on a timeshare that you'll end up paying 1.5 times more in interest. The interest rate is 17.99%. You wouldn't buy a house with that interest rate. Why buy a timeshare for that amount that you'll visit a month or less each year?
Balcony was dirty
Very spacious rooms, and equipped kitchens. Original check in time was noon, we were pushed to 4PM then finally received a room at 11:55PM! The facility overbooked and ran out of rooms, rather than try to rebook us at a different hotel or give our money back they kept telling us they were doing there best to find us a room. Sadly we were not the only ones who were experiencing this issue, there were a number of families and couples sitting in the lobby waiting for a room to open up. Pretty big screw up. Manager offered absolutely no discount for having to wait an extra 12 hours for the room. The room we got had dirty bathrooms with hairs in the bathroom shower, stained towels, and dead flies in the jacuuzi. Obviously whoever cleaned this didn't do a good job. How this place is rated so well I don't know but I definitely will not be staying again!
Room is big with jetted tub, ceiling fan and a private patio We could only find 1 out let that worked. Parking is very bad. The buildings are very close, it is like walking on a city street. Landscaping could be better. They have many pools all with loud kids in them. Tried this place twice, I was hoping I would see it differnt the second time but I didn't. I won't be back.
Other than a number of pools we didn't find the reason of their 4 star rating. The room was old, strong smell, dirty. We would have rather stay at a place without any amenities but in a clean room. Everyone on staff is always trying to hassle you something, scumy sales people everywhere pushing to sell time shares.
Nothing They rip u off by charging you a resort hidden fee once u show up .. They have horrible people at the desk to rip u off too!!!!
Great location Loved the layout of the room Available room service Friendly staff Bed sheets were dirty Ants in kitchenette and bathroom sink area
I loved our room, it was spacious and very relaxing the staff was very helpful and the way the place is set up it seemed very safe compared to other places I've been in the past. I loved this hotel and I'm looking forward to booking with them again. They call every morning asking about a packet, & try to get you to sign up for a time share .
The hotel staff was very nice and very helpful. I had a nice view of the lake from the balcony attached to my room. Location and price were excellent! The restaurant at the resort has AWFUL service. It is a smoke house bbq joint with a pizzeria attached to it (that's the first warning sign). On my first night there, I called the Front Desk of the resort and asked to be forwarded to the pizzeria (the pizzeria does not have a direct phone number). It was about 10PM, and I spoke to a nice man on the phone and I ordered my pizza. The paperwork in my hotel room (supplied by the resort) says that the restaurant (both BBQ and Pizza) is open until 11pm, but will only deliver up to 10PM. Therefore, I placed my order in anticipation of picking up my food. When I got to the pizzeria at 10:30, the manager tells me she never saw my order. She then proceeds to tell me the ovens are shut down so she can't make a pizza, and she won't turn them back on. Then, she offers me a pepperoni pie that a customer forgot 4 hours ago for full price. I was like "Whatever" because I was starving, and she goes to retrieve the pizza, only to come back with a basket of bread and says "we threw the pizza out so you can have the leftover bread from the BBQ side of the restaurant." So I left and searched for a McDonalds. On night two, I decided to give the BBQ joint a try. I arrive the BBQ side at around 7pm, and there is no host, nor anybody waiting for tables. A host magically appears from nowhere, and asked how many guests in my party. I reply "two". She says one moment, and disappears into the restaurant. She comes back and tells me there a 15 minute wait, but I can sit at the bar if I'd like. So I go to the bar, which faces the sit-down side of the restaurant. The place is EMPTY. I could literally count the number of guests at tables on one hand. After about 10 minutes, I go back to the host and ask for an update. She replies that it is going to be an ADDITIONAL 30 MINUTES TO THE WAIT. At that point I left; this restaurant doesn't know how to resturaunt. The main lobby of the resort pushes this restaurant hard on its guests. The food might be good (I have no idea), but twice I've tried to give them money to eat, and twice they turn down my requests. I did not like the Free Breakfast to lure me into trying to sell me a timeshare. If I wanted to buy a timeshare, I would have asked them about buying one. The grounds were kind of messy. I noticed garbage around the entire facility that never was picked up during my stay which was 3 days (beer cans, wrappers, solo cups, etc.). The room wasn't super clean. It wasn't messy, however minor little things went overlooked by the cleaning staff.
Convinent location to universal studios Accomadating Beautiful resort Friendly staff
Staff are wonderful, specifically at the Mist, and values, very respectful and kind. Also, I thought I had misplaced some cash, and my room attendanant must have found it and he/she folded everything in my room nicely, and there was the bundle of money I thought I had lost! I loved the gym, the pool, the lobby bars and restaurants. Steve, Jimmy and Jamie, at the Mist, specifically, were kind and so nice and accommodating. Good service equals happy customers,they deserve a bonus for working hard and remaining not only calm, but kind, even at peak times with a variety of guests to deal with, including some that were less than kind. My room had ants upon arrival, however I was quickly moved to a new room, although I had to ask for the move, it turned out on.
I like everything the dcoration the atmosphere the personal was very profesional The parking access to the building
Gentlemen at front desk remembered us from a previous visit . Personal service.
Staff were very nice and the hotel was very clean. It also had one of the best hotel gyms and pools. Rooms prices were very affordable. The hotel restaurants were expensive and they charge you alot for parking.
Friendly staff, very nice hotel, great food, nice pool, 20.00 resort fee per day very worth it. Walking distance to Seaworld and Aquatica. Nothing....liked everything
Very clean !!! Very good customer service Lily Parrish
The water park was amazing, the rooms we luxurious and clean!!! This will be where me and my family stay every time we visit Orlando!!! The price was good as well!! There was nothing to not like!!
The staff was great - from the valet, to front desk, to concierge and housekeeping. Lounge and restaurant (buffet breakfast was GREAT) drinks, food and service were top notch. We found everything clean, well-stocked, and in good condition. Very comfortable beds, linens, and nice towels. Room was very quiet, even though it was close to the elevators. Free valet parking for our Hybrid car, too! The A/C didn't quite do the job - it never did get down to the thermostat temp of 72 - although it indicated it was. We then set it to 65, but it never got any cooler. Had we stayed another night, we would have asked that it be addressed. In room coffemakers - inconveniently placed on a bottom shelf of the TV cabinet. On/off switch was broken. Two creamers that barely turned the coffee a different color - surely could be better on that front.
The atmosphere was beautiful. All staff and services were amazing. Dominic at the front desk was very friendly and helpful. The hotel was very clean and well designed. Parking is $20 but it's not too bad considering how affordable the hotel is.
Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight! $15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.
Everything. Staff, cleanliness, spectacular room accommodation, food, pool. 5 stars from us. Will be back next month. Nothing
The staff that greeted us upon arrival was pleasant and welcoming. Some were knowledgeable and were able to give us accurate advice and information regarding the hotel and surroundings. The room was clean and the daily service was good. Our conference box lunches were adequate...the cookie in our box lunch was outstanding! There is a $20 fee per day for the shuttle to Disney theme parks plus other amenities like in-room wifi. However, with our conference ending at 4:30 each day, there was no shuttle to take us to the Disney theme parks. Therefore, we had to use a taxi as our only mode of transportation to and from the parks. This became quite costly (approx. $70 per day). Once at a Disney park, you could use the various buses and the monorail to go between parks and Downtown Disney. However, we were quite disappointed that the Renaissance did not offer more options for their shuttle service in the afternoon. When trying to figure out our best options for transportation, the staff at the front desk was not always consistent in their answers and some were absolutely inaccurate.
I had trouble with the reservation as they thought it was for a 2 bedroom. I had a reservation for a 2 bedroom then cancelled that and made it a 3 bedroom. I checked with the resort before I got there and the error was discovered. I showed up and the error was still there. The front desk did fix the problem and put us in a 3 bedroom at the rate quoted in the reservation.
The facilities were fantastic. The room was spacious and looked new. There were not many around us, so it was nice and quiet. We enjoyed the washer and dryer too. There were s few things I could have done without. First of all, the jetted tub looked wonderful, but after filling it with water and turning on the jets, brown flakes came out of the jets and floated all around the water. Yuck. Also, the kitchen was advertised as fully equipped, and it certainly wasn't. There were many simple things that should have been in a kitchen, like a cookie sheet or bottle opener, that weren't there. Also, I was staying there with five adults, all of whom were coffee drinkers. The hotel provided one pack of coffee that made 4 small cups. Anything additional had to be purchased from their store. Not. We went to the grocery store and bought our own.
The amenities were more than sufficient. Rooms could have been cleaner.
Location, size of condo plus kitchen appliances etc To pay additional for a full clean
Spacious, fully equipped suite that was close to everything but still quiet and very clean. Free (wired) internet access was great, but wireless connection would be more convenient.
Awesome It was great
Washer and dryer in the room. Pricing is a scam, they make you pay for everything including housekeeping fees and resort fees.
Excellent, spacious accommodation No restaurant. Breakfast room and choice of food unacceptable. Staff lack local knowledge - foreign students mostly.
I like the cleanliness of the rooms, the jettub (although small), and the continental breakfast (especially that they let people take it to their rooms - that was so convenient for us with small kids.) The sofa bed in the living room was a nightmare(they should consider 2 double beds in the guest rooms instead of 1 queen or those short twins. There were no activities for kids or kiddie pools. Even though they have a sign for spa, there is no spa in the hotel.
Just 1 year old hotel, awesome interior, very friendly host. I'd visit again in the future None
Everything, hotel is georgeous. Incredible facilities , great service. Perfect for business, pleasure, adults, children. And this is hard to accomplish in one hotel, but they exceeded in every department. We will return and tell all our friends! Nothing else could have been done to make this hotel better. Four Seasons and or developer has thought of everything!
Loved everything. Beautiful hotel and grounds, the best pool area for kids in Orlando.
The valet people where very nice. Receptionist desk was heartless and weren't understanding or accommodating.
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat! The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks. The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.