"friendly, helpful staff and good ."(in 147 reviews)
Cons
"The car smoke"(in 169 reviews)
"Nothing, rude ."(in 270 reviews)
" wasn’t helpful at all."(in 270 reviews)
Reviews
Overall rating5.4 OkayBased on 220 reviews
Cleanliness
5.8
Comfort
6.0
Overall
5.2
Pick-up/Drop-off
4.9
Value for money
5.4
Recent reviews
Traveller rating
31
22
22
67
0
Find reviews that mention:
10.0
Cons:Quickly got our car and on our way. No upsell for add-ons.Reviewed 21 Jun 2021
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10.0
Pros:Everything went extremely well. No complaints.Reviewed 14 Jun 2021
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2.0
Cons:Not charged me for a car I couldn’t pick upReviewed 12 Jun 2021
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2.0
Cons:I will never use Payless again, worst customer service I have ever experienced. We waited for hours never received a car and then had to have a family member literally drive hours to pick us up. Absolutely awful experience.Reviewed 12 Jun 2021
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2.0
Pros:NothingCons:EverythingReviewed 3 Jun 2021
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6.0
Pros:Not much. Car was ok. Jeep conpass. But turns off everytime car stops. NO one told me this. Pulling out if lot in traffic. Thought car was stalling and on highway in traffic / was nerve racking - wish someone gave me a heads up warning that car turns offCons:Pick up was over 30 mins after I called from airport to get to car rental. 1 girl behind counter ( Brianna )was nice / the other was rudeReviewed 18 May 2021
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8.0
Pros:Staff was incredibly friendly and easy to get the car at drop off and pick up.Cons:Pick Up at airport was much less than the other rental car companies. This company was MUCH farther than many of the other rental car companies and should be advertised as on site of the airport. Many of the other companies you can walk from the terminal to the rental company (and they had vans picking up 3-4x as much as this company) but this was at least a 5-10 minute drive.Reviewed 25 Apr 2021
review from
10.0
Pros:Susan was fantastic. I am handicapped and she made the whole rental process smooth and easy. She made sure that I was happy with my car.Cons:I can honestly say everything was great and they had the best weekly rate.Reviewed 15 Apr 2021
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10.0
Pros:Very convenient service. The counter staff were super friendly. The shuttle driver was professional and mentioned he has a great boss.Cons:Great price and super convenient.Reviewed 13 Apr 2021
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2.0
Pros:There were no staff. There was no shuttle. No one answered the phone. I finally got some central office which sent me to the Budget rent-a car office which said it did not deal with Payless.Cons:Everything. In the absence of the promised rental car from Payless I had to rent one from Avis. I was lucky to get that and avoid a completely useless trip.Reviewed 9 Apr 2021
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2.0
Pros:Never againReviewed 6 Apr 2021
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4.0
Pros:NothingReviewed 30 Mar 2021
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