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2.0
Pros:The vehicle was fine and the price was reasonable.Cons:We waited an hour and 45 minutes in line at Hertz at the Philadelphia airport on July 2. They were grossly understaffed and prepared for the people who had reserved cars.Reviewed 7 Jul 2021
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2.0
Pros:NothingCons:Everything….beginning with having a car to rent.Reviewed 3 Jul 2021
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6.0
Pros:The staff was great. The car wasn't what i ordered, but was probably an upgrade. Drop off was very quick and convenient.Cons:There was only one staff member. The wait was over an hour for the shuttle and ANOTHER hour for getting through the line. The details/explanation of how to use the EZPass toll system, would have been appreciated. I still don't get it.Reviewed 30 Jun 2021
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4.0
Cons:I had to wait for around an hour in line at the rental care pickup when I arrived. They were short staffed and not trying to work quickly. The car I rented smelled like smokeReviewed 14 Jun 2021
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6.0
Pros:Drop off was quick and car was fine, no other issuesCons:Pick up was awful. Around 60 people in line and only two service agents to help, was in line over an hour.Reviewed 13 Jun 2021
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6.0
Pros:That it was car availableCons:The service center sucks waited in the line for almost 2 hoursReviewed 13 Jun 2021
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4.0
Cons:I spent more time waiting to get my car and leave then I did traveling from Michigan to Philadelphia in an airplane, understaffed, overwhelmed, and overall just a poor experience just trying to get my car, the people who work there were nice, but they were just overwhelmed by the needs of the people trying to rent cars.Reviewed 8 Jun 2021
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8.0
Pros:new car, clean and super easy to drive. drop off was super quick and with no issuesCons:very long wait time to pickup the car. Only two customer service associates to serve a lot of people. can do betterReviewed 6 Jun 2021
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8.0
Cons:Hertz should know where their car pickups are located! Pick up was listed as at Philly airport, but location did not answer number and corporate could not tell me with certainty whether or not pick up was at the airport or a shuttle ride away. Pickup is at the airport but all the directional signs say only dropoff.Reviewed 21 May 2021
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2.0
Pros:They crammed down fees and services without my consent or knowledge. They did not adhere to the agreement I had with the Kayak reservation. Drop off was excellent.Cons:Extremely long line and wait at pick up.Reviewed 27 Apr 2021
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10.0
Pros:EverythingCons:Keep the car that we reserved i was very disappointed when i realized that was not that car that i bookedReviewed 30 Mar 2021
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10.0
Pros:Convenient location & great Price for a good carReviewed 4 Jan 2021
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