Book Payless hire cars in Phoenix

Phoenix, AZ, United States
6 Dec — 13 Dec
Same drop-off
Phoenix, AZ, United States
Mon 6/12
Mon 13/12
Driver's age:


" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)


"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Phoenix

Overall rating6.3 GoodBased on 466 reviews
Value for money

Recent reviews

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Cons:Coming to the center after hours was frustrating. Once i found my way downstairs to the massive garage, there were no guiding signs to find the 2 huts that remain open and nobody out on the floor to ask. Outside of that its pretty quick and easy. Give yourself 10-20 extra minutes for the shuttle transport to terminals. Vehicle clean and good condition. This trip they gave me a Hyundai Elantra. Having a lot of highway driving to do, i found it to be a gas hog and very sluggish. Lady week in another location I'd rented a Camry which was very nice.Reviewed 25 Dec 2020
review fromkayak
Pros:The vehicle was comfortable, BUT the controls were a bit hard to understand. We went about 20 miles before we realized the air conditioner wasn't giving us cool air. We had to hit another button to turn it on EVERY time we got into the car. Did you know Arizona can be hot in November? The pickup/dropoff area was fine. It was the misunderstanding of having to secure a contract paper up two flights before we could pick up the car. It was not clearly stated there would be different places to go to get the car,Reviewed 10 Nov 2016
review fromkayak
Cons:Had to take a Mustang convertible instead of the econobox I had reserved. Many would have welcomed this, but the car was not designed to maximize the intended use of a car, namely, transportation. It had too much power, had miserable driver visability, poor gas milage, and posed a risk for theft. Not complaining, but when you mature to the realization that such automotive affectations are a surrogate marker of the driver's personality deficits, you regress toward a "get me from here to there safely, cheaply, and effectively" mentality.Reviewed 15 Mar 2020
review fromkayak
Dependable VehiclesPros:I liked the car. It was a newer Nissan Sedan. It was as clean and the perfect size car for my needs.Cons:The cost crippled me. I was visiting my daughter who is receiving treatment in Prescott Valley. I flew in from DFW to Vegas for a 5 hour layover, then to Phoenix. After an 11 hour day at three different airports, I still had to drive from Phoenix to Prescott Valley. All I had was my debit card,m, so I was charged more. The cost of the car was booked at $160 for the 4 day rental. I ended up paying $286, wiping out more than 2/3 of my travel budget. I could not afford the car, but had no other options. Though grateful to have transportation at all, it would have been nice to have the difference of $130+ dollars to spend on food and things to do with my daughter.Reviewed 13 Feb 2018
review fromkayak
Pros:Friendly staffCons:NoneReviewed 11 Apr 2020
review fromkayak
Price gauging opportunistsPros:My daily rate was about $25, but when my flight was cancelled and I wanted to extend a day, they quoted me $145 for the additional day even though when I went online I saw that I could make a new reservation of the EXACT SAME CAR for only $20. So, a $125 penalty for being a customer. Terrible company. No one I spoke with had any power to make decisions, and no one seemed to care about the company. Everyone was totally checked out and you get the sense the company doesn't treat them very well either. We paid $3 more to use Alamo the next time, and everyone there was fantastic.Reviewed 7 Jan 2017
review fromkayak
Unhelpful servicePros:The car was fine. Even the checkout process at the airport was fine. But when 3 of the tires were slashed on Christmas Eve (and I had purchased the additional insurance for the car), Payless was unwilling or unable to help me. We were in Yuma AZ which doesn't have a Payless agency nearby and the local Avis, a sister company, was unwilling to make any phone calls to help me. Roadside assistance was wonderful in helping me deal with the disabled car, but getting a replacement vehicle was next to impossible. I had to rent another vehicle even though the insurance I purchased should have covered it! I will never rent from Payless simply because service cannot be guaranteed.Reviewed 26 Dec 2016
review fromkayak
Pros:Long wait in line to get car. They changed to "a free upgraded" because apparently they didn't have the car I had reserved ready. Then the car they gave me smelled like someone had been smoking in it so they had to change it again. The second car had not been cleaned prior to me getting it. They were really pushy about the insurance even though I assured them that I had pre-paid for the insurance through KAYAK. Th customer service rep said that wasn't good insurance and that if anything happened that I would be charged through my credit card and would have to get the money back from the insurance on my own.Cons:They should have known (been informed by KAYAK) that I had already purchased insurance, otherwise what's the point. The should have had the car that I reserved.Reviewed 23 Jun 2020
review fromkayak
Poor customer servicePros:The car ran ok and did not break down.Cons:The size car I reserved was not available. Would only give me a bigger car for the full price upgrade. Gave me a smaller car for a reduction in price equal to what the car cost would be. Charged me for insurance I did not ask for. Had to drive 25 miles back to the airport in rush hour conditions to correct their error. Would not fix over the phone. Car had multiple scratches and dents on the outside, big stain on the back seat. Had to go over in detail so I did not get charged when I turned back in.Reviewed 19 Mar 2017
review fromkayak
Cons:While we had a reservation, when we arrived in Phoenix " on-time" they informed us they did not have a car for us but "may" have one if we could wait 5 hours! Really?? This is the second experience with Payless and the exact same thing happened. They did not offer to allow us to get another more expense car for the same price... nothing. He put our name on a sticky note and wrote down my cell phone. No help other than telling us to go to another rental car company who might have some cars. That place had cars but charged us almost double the amount per day to get a car. We could not wait, so we got screwed over and had to pay more and the process took several hours to even get that to happen. NEVER AGAIN! Kayak should consider dropping Payless or maybe we shouldn't be using Kayak either. I see another person had a car for 3 weeks for $300.... we paid over $500 to have a car for 5 days! What a scam they run.Reviewed 14 Nov 2016
review fromkayak
Reservation not honored - claimed delayed systemPros:Agent said the system took hours to update and that my reservation through kayak (booked almost 2 hours earlier) was not in the system. He then said they had no economy cars and I had to either wait two more hours to see if they system would update or pay for an SUV. I had to pay more since I had a long drive ahead of me and wasn't willing to wait until 8PM to see if the reservation decided to update. Very poor tech and would not book with payless again. Booked another car the follow weekend and went with dollar rent a carReviewed 7 Feb 2017
review fromkayak
poor serviceCons:we rented a car at Payless at Phoenix international airport. On the second day, we had an unexpected accident and got hit by an overspeeding car when we were crossing a stop sign. we were informed by the police that for situations like these, rental company will send along a replacement car. we did not get a replacement car. we were asked to go back to the rental place. a staff went into a boss's office for 30 minutes, came out, and told us our contract was forced to be canceled. they refuse to rent us a new car, and because of the canceled contract, we were fined a day rate that was 4 times the original day rate promised on the original rental agreement. we called payless to ask if it's the company's general policy to treat customers who are invovled in accidents like this. It's been 5 days and we haven't hear from them, which they promised to get back to us in 72 hours. throughout the entire communication, the "boss" never came out of his/her office. all decisions were made without discussion, official explanation, or consent.Reviewed 17 Jan 2017
review fromkayak

Where can I find Payless hire cars in Phoenix?

1805 E Sky Harbor Circle South, Payless car hires


1805 E Sky Harbor Circle South


Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59


+1 602 681 9589

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Most popular location

1805 E Sky Harbor Circle South

Most popular car type


Top tips for hiring a car from Payless in Phoenix

  • Premium car hires from Payless in Phoenix are around 29% cheaper than other car types, on average

FAQs about hiring a car from Payless in Phoenix