Book Hertz car hires in Phoenix

Thu 14/12
Fri 15/12
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Reviews for Hertz in Phoenix

  • All reviews 100%
6.3/10 Good
Based on 348 reviews
  • 6.3
  • 6.1
  • 4.9
  • 5.5

Recent reviews

Most recent
    2.8 Mediocre
    3 Dec 2017
    rental car at the PhoenIx airport ended up being miles away.
    Pros: Nothing.
    Cons: Everything. The company didn't want to switch reservation, they told me that I have to call you or priceline. I don't even realized that I was thrown to a totally different website. Just horrible experience, when you are tired after the flight to deal with all this problems. Never again I'm using kayak website. I can go directly to priceline.
    2.0 Mediocre
    28 Nov 2017
    Pros: nothing
    Cons: everything. the services was poor and were no help.
    4.4 OK
    25 Nov 2017
    Why was there not an alert that pick-up was not at the airport?
    Pros: Good size for the class (actually got a 3-row compact SUV, for a "standard" reservation).
    Cons: I'm honestly not sure if the original issue is a Hertz issue, or a Kayak issue, but Hertz did not make it better. When I made this reservation, I do not recall seeing any alerts or warnings that the reservation was not for the airport. Given the volume differences between airport vs other pick-up locations, there should always be some alert to make sure the user knows that the location they are looking at/making reservations for is not at the airport. The user often has no idea based on address alone, where the car rental location is at in relation to the airport, in this day and age of off-site rental car centers. So, needless to say, my reservation was for a location half-way across Phoenix. The Hertz staff at the airport rental car center informed me of "my mistake," and indicated the only way they could help would be if I paid their rate -- 400% higher than what I had booked. When I scoffed at that, they "kindly" suggested that I call an Uber, to take me to the other location. An hour and $25 later, I got my car. And while I was waiting, I heard the staff discussing the cars they were being sent from the airport that day (so it's not like they were short on cars at the airport...). I was allowed to return the car to the airport, for a $50 extra fee... :/
    2.0 Mediocre
    22 Nov 2017
    Cons: Hertz had no record of my rental booked through kayak. I was not able to rent a car with them as I had not received a confirmation number from Kayak.

Where can I find Hertz hire cars in Phoenix?

5594 W. Wild Horse Pass Blvd, Hertz car hire


5594 W. Wild Horse Pass Blvd


+1 480 826 6202