The Clarendon Hotel and Spa is an award winning Four Star Boutique Hotel located in Midtown Downtown Phoenix in The Central Corridor. A local favorite enjoyed by international guests for our impeccable service, 105 stylish and spacious guest rooms, award winning Oasis Pool and Cabanas, roof top bar El Techo and on-site restaurant Café Tranquilo.
Discover why you'll love The Clarendon... where life keeps getting better and better...
Very nice rooms. Softest towels of any hotel I've eer been in. The food in the restaurant was excellent. The staff was good.
The first room they put me in the heater didn't work. They gave me a new room rather quickly and even upgraded me to keep me on the top floor, which was nice. However, I don't like hotels where I can hear EVERYTHING that goes on in the rooms around me and in the hallways. Babies crying, dogs barking (the dog was on the floor below me), cell phones ringing, people talking, people using the bathroom, people opening and closing closet doors in their rooms. It was hard to relax, and forget about a good night's sleep. It was disappointing because everything else about this place was top notch.
The staff, the grounds, the room: all were great!
Really really wish more places were like this . The restaurant was really really excellent. Staff: outstanding loved the unique decoration, history. Beautiful pool. loved the rooftop deck. Overall outstanding and I don't know when I will be in Phx again, but if I am, will be staying here.
friendly staff, free wine/breakfast, rooftop patio
weather not permitting use of the pool :(
The hotel is rated as a 4 star, but I think that's a stretch. It's boutique for sure, but not in the way I anticipated. It felt "budget stretched." The have a lovely restaurant attached, that I was told provides room service. However, they refuse to keep menu's in the room (the host of the retardant informed me he's tried to make that happen, to no avail). The hotel feels old, with a 70% updating. I'm sure some with love the feel, it wasn't for me. It was motel-esque, with walk up, outside rooms.
Friendly staff, good food, great location.
*99% of staff gave 120% (Shout outs to Jena, Jacobi, Jimmy) effort towards quality service. Resort fee is reasonable considering free breakfast vouchers each day, snacks upon request, and upstairs (rooftop) events depending on te season and weather, like free wine hour and a band on some nights. Pool-view suites are the best bet.
The 1 bad apple at the front desk. *Older, short-haired supervisor was rude. never said hello or attempted eye-contact for each of the three days that we passed the front desk. Although the hotel had a significant makeover, which is a job well done, select rooms on each floor have a trunkated window/external city view due to the structure of the building, unlike the other rooms that have nice a nice oversized window facing outside the property (city view). Might consider revamping the parking lot for security. Room-key-only access with an electric arm to prevent anyone from parking there would be a good start with ornamental fencing to match the current design of the building.
We were heading to California and stopped in Phoenix along our way. This hotel was super cute. We arrived in the rain, but as soon as we stepped inside were created by very nice people at the front desk. They were so helpful and the room was very clean. We really enjoyed our short stay. Love that they have complimentary snacks and drinks! Some places charge you for everything and they gave them to us. Also the general environment of the hotel was adorable. Very 1960s retro and really swanky. We loved this place and its right downtown. Definitely recommend to all!
The pool. Breakfast was excellent, but gang-style service was at once spotty, redundant and inefficient (former restaurant owner here).
Non-disclosure of the "service fee" upon our exit, as well as bank holding onto funds, whether we booked through a third party or otherwise. Being upfront is the equivalent in this case of paying it forward. Also, what does this service fee cover? We turned away the morning maid service each morning because it was at or before 9:30 am. It was both the weekend, and we were on vacation/ in town for a one-off musical engagement. We asked her to come back in a couple of hours the first 2 mornings, but never saw nor heard from anyone again... no new towels, tidying up, etc. In fact, mid-way through day 3 (our final day there), we were fed up with recycling old damp towels and had to call the front desk for some replacements. Someone did arrive within the hour to switch out towels, tp, etc,, but back to the definition of service fee, are we missing something? We even felt compelled, in the holiday spirit, to leave $20 for housekeeping in the envelope provided. For what, however, we are left wondering. will most assuredly be booking elsewhere next trip.
Hotel was clean and comfortable. Restaurant was good. Pool nice. Enjoyed rooftop bar. Staff helpful.
Noisy in evening. Not sure if it was from parking lot or bar area.
The free snacks were great, the bar/restaurant was very welcoming with some great live music and excellent drinks. The staff were very friendly. The building itself was very cool and the pool area was almost enticing enough for me to buy a swimsuit.
Paid about $118/nt with all taxes and resort fee. Good value compared to others in area. Pool was decent. A bit rough around the edges. Not a 4 star property as indicated. Prob a 3 star. Free breakfast and snacks! I'd stay again ... $8 Uber to heart of downtown and convention center. Best burrito I've eaten.
Bit dirty. Worn. Strange layout.
We liked the retro style, location was diffficult,,no close restaurants though.
The front desk clerks were understaffed. There was always a long line, weather checking in, out, or asking a question. There was no acknowledgement that we existed..not even a 'we will be right with you would have helped.' If the phone rang, that took precedent over the guest...again, waiting until they were taken care of. the extra 20 dollar charge was a surprise...for wi-fi & snacks..not until I questioned the bill, was I told about that charge.. next time I decide to be retro,, i will watch 'nick at night.'
The location is great and close to many things to do downtown.
Nickel and dined for everything and I paid a resort fee but didn't know why... I have felt more welcome at a motel 6.
Pool in the courtyard was the main attraction. The restaurant inside the hotel made eating anywhere else unnecessary. Really good food.
My issue was the room lighting. It was to dim, especially in the bathroom. I found it very hard to see to shave. Also the faucets which are meant to save water (a good thing) provided thin high pressure streams that would hit the sink and splash everywhere.
Fun hotel to be at, the amenities were great, it's a very unique hotel. The pool area was beautiful as was the deck.
I had an unexpected charge at check out, they said it was because I purchased the hotel through a third party. It was probably in the fine print when I reserved the hotel through kayak, but I would like to have the total expenses shown at the outset.
Old decor some renovations in progress Additional hotel service charges added at checkout Smell from kitchen permeated the room Vibration noise in room during entire stay No spa facilities other than small heated pool
The bar was good. Bartenders were really nice and made good drinks. The snacks were a plus but I didn't like having to bother the staff for them .
Weird music playing. No room for toiletries in bathroom. The walls were not well painted.( sloppy job). The web site boasted early check in but when we arrived we were told no check in until 3. My husband is disabled so this was inconvenience. There was only book Buddha but no Holy Bible. Dirty clothing was in the drawers. There was loud street noise due to delivery trucks at 6:30am.
Windows covering were not adequate for the rooms. People in the pool could look into our window. Lighting was inadequate. The clientele was for young people only.