2.0
No option for the vehicle. Vehicle delivered with only 3/8 of gas. The rear safety belt buckle are missing. I need to remove the back seat to put my baby car seat and for my mother safety belt. After take the highway the vehicle with more than 70k miles vibrate at 50mph. I call for a car change and they don't have alternative for me. Today eight days later the deposit of my $200 continue in hold and the recepcionist told me she only made appointments and i need to made a claiim via email for the refund. Poor customer service.Reviewed 28 Oct 2024
review from 2.0
I was not able to get the car due to misleading information from your site. I was told that that wrack a rent was located at MCO airport. It was off site. Upon arrival ,I was told that toll payment information was given to me upon renting. That was not so. I WILL NEVER USE YOUR SITE AGAIN , AND WILL INFORM ALL MY FRIENDS AND FAMILY of your poor business practice.Reviewed 27 Oct 2024
review from 2.0
AVOID AT ALL COSTS. TERRIBLE. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. From the start our reservation seemed off as I had been careful to select rental companies that were in the terminal at MCO but then after I booked I got an email that notified me this would require a 10min shuttle ride. I went along with it anyway. Then we get to the rental site and it's not even a Wrent A Wreck, they are actually called APM Car Rental. This was another red flag. Since we'd already booked we proceeded though. We were then charged a ton of extra fees. We were supposed to pay another $50usd on arrival to complete our booking (we'd already paid the bulk at time of reservation). We ended up being charged another $319 usd to get a car! This isn't even the worst if it. After spending a long time in the office and spending much more money than we had planned, we finally left with our car. We then drove about 10 minutes down the road and the car broke down. We called back the rental and they were extremely rude but said they would send somebody. We waited almost 2 hours in Florida heat with an infant baby and the whole time they would say somebody was on their way every time we called. That was obviously not the case since their office was not even 10 minutes away. When they finally came they had to jump the battery because it was dead even though they had been claiming we had done something to the car, they clearly gave us a car with a bad battery and finally replaced it with another car of the exact same model. Over the course of the few days that we had this car it broke down again and we had to jump the battery because they would not come help us or replace the car. The tire also blew out shortly after they gave it to us which we also had to change ourselves because they would not help even though they gave us a bad car. The rental company admitted that they had not inspected the second car they gave us since they were in a hurry to replace the first. If that is the case we should not be held responsible for the issues that were existing with the second car, but we were. Overall a terrible rental experience and we barely drove the car for the remainder of our trip because it was so unreliable and we had to rely on family members to give us rides. The company was very rude and refused to give us a credit for these issues. After we returned the car we thought that our issues with this company were behind us, we were wrong. In the week that followed, we were charged extra fees instead of getting credits back. First we were charged an additional fee a few days after drop off of car, then that fee expanded into a larger amount that we found on our credit card bill with no notification or explanation from the rental company. We have since been chasing them for answers and to try and get our money back with no response. We have now spent more on this car rental than our plane tickets! We have now been charged 5 times what we booked. This company is truly terrible, they trick people into thinking they are Rent A Wreck but actually they are another company completely and they offer terrible service and many extra charges. I have never had such a bad travel or customer service experience in my life.Reviewed 21 Oct 2024
review from 2.0
Avoid them. It’s a scam, fraudReviewed 29 Sept 2024
review from 2.0
The price on kayak was 100 dollars. I got hit with fees of up to 200 dollars when I got there. My rental was 300 not 100 like I reserved on the app.Reviewed 4 Sept 2024
review from 2.0
You book online, it says total final price but in fact you pay 3x more at the office. The car breaks in the middle of journey (after first week) and you wait for car replacement for 6 hours (with inside baby in the car) while they keep of lying to you that they arrive in 2 hours.Reviewed 21 Aug 2024
review from 4.0
Renter beware. This company will tell you to have repairs made, provide them the receipt, but then they will not refund your money as promised (also had full coverage insurance through the company). The car itself is cheap to rent, but the insurance will get you. Do not recommend, because of their shady practices.Reviewed 28 Jul 2024
review from 2.0
The wait at the counter was so long that I cancelled the reservation.Reviewed 24 Jul 2024
review from 2.0
Very bad. Rude operator once you finally get a hold of them. They took an hr for shuttle to pick me up. Get there and there was extra charges and I had no choice but to move forward with the rental. half the other car rentals where out of cars or closingReviewed 16 Jul 2024
review from 2.0
Rent-A-Wreck is a dubious company. First, they lied on their listing by stating they're located 'in Terminal' on their Kayak profile. They are an off-site location requiring a shuttle. Secondly, they promote a base rent amount inclusive of taxes, which makes it seem that it's the final price. Upon arriving at the rental location, the reservation price triples when they add approximately 13 additional charges, and the employees claim they cannot be removed. Finally, the place is significantly understaffed, the staff who are there don't care about being efficient or expeditious about getting clients into a vehicle, and the cars that they do bring out are in a mediocre state of cleanliness. I think that Kayak and Expedia need to take a hard look at this company.Reviewed 13 Jul 2024
review from 2.0
Ac not working well. At airport availability as advertised was untrue. Dried vomit on the inside of the vehicleReviewed 26 Jun 2024
review from 2.0
Bad hours, no communication when I emailed about extra charges, extra unexplained charges, wrong vehicle. I purchased an intermediate SUV rental and was initially told I would get a sedan, them was given a tiny crossover when I showed my confirmation email. We could barely fit 5 people and luggage in it.Reviewed 12 Jun 2024
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