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Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Pros: Great crew.

Cons: As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me.

Pros: When I asked for a seat change the crew was very accommodating

Cons: With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere.

Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.

Cons: We arrived around 39 minutes early and the whole process was very smooth

Pros: Boarding and in flight service was good.

Cons: Getting late.

Pros: nothing

Cons: everything

Cons: Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags.

Pros: On time takeoff and landing. Assistance was great and the crew was polite and friendly.

Cons: Cramped seating. There really are people who should be required to purchase two seats. Suggest a section for parents too stupid to know how to control their children.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Comfort

Cons: Internet

Pros: Services is good .

Cons: Food can be better

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Pros: The plane size & comfort was excellent. The staff were very friendly

Cons: N/A

Pros: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Cons: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Pros: The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!

Pros: The crew was nice

Cons: We were boarding later than expected Which caused some stress with connection flight

Pros: The crew and service were welcoming, caring and attentive

Cons: Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,

Pros: Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating.

Cons: N/A

Pros: Nothing

Cons: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.

Pros: Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic

Cons: Best flight I’ve ever had. Need to have this many people on the plane every time

Pros: Nothing

Cons: Customer service

Cons: It's KLM. What else do you need to know.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Crew is excellent, polite and personal!

Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Pros: Very nice plane

Cons: Seats were a little dirty especially for the COVID-19 going around.

Pros: Movies on any flight is great.

Cons: Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: Most of it was of a reasonable standard.

Cons: Plane was full

Pros: Seat was comfortable, good movies, etc

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: I had a cheap ticket and expected much less, but food was great, crew was creat, boarding was easy.

Cons: The boarding was on small plane parked far away from the terminal and we had such a long bus ride I started to think "what is going on"...

Pros: Excellent crew and great food.

Pros: The seating was very uncomfortable and cramped I

Cons: I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me.

Pros: Train the stuff Better food

Pros: The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area.

Cons: I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience.

Pros: Everything about the flight

Cons: Nothing

Pros: We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors.

Cons: DL needs to find a better way to manage food and drinks for FC during the COVID 19 era.

Cons: Delta.... they’rrrrrr Grrrreaaate!

Pros: The crew looked after us well

Cons: It was all good

Pros: I like that there are multiple bathrooms onboard.

Cons: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.

Pros: Crew was very attentive...food selection was excellent

Cons: Nothing

Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.

Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.