Lovely spacious room, warm, Flat screen TV staff lovely and friendly
Great city location, parking, indoor swimming pool. Had a lovely stay
Being In the town centre
The location, staff and size of room The rooms were too hot
We booked a suite but only got a room because they had over booked so was very disappointed about that
Good staff, nice hotel, fine location -
central location It was extremely noisey!
the hotel the centre of the city evry thing is good
Good location, room and food! Wish there was a jacuzzi there!!
Location, breakfast very good
Work has started on building a 32 storey tower block next to the hotel. Rooms overlooking the building site are extremely noisy.
The starter for the meal I had there was original and exceptionally tasty no
The complimentary wine, chocs, bath robes and slippers. Plus the gym facilities were amazing and the pool was lovely and warm. I felt very spoilt! The bar was very expensive! £13 for one glass of white wine!!!! The barman didn't tell us when we ordered, we just asked for a glass of white wine and then came the bill....Arggh felt a bit decieved: There were glasses on the wine menu cheaper than the one he offered.
the hotel staff were particularly helpful but wouldnt like to single anyone specifically. As I have only recently become a Hilton Honours member I will certainly be looking to use Hilton again with such efficient and welcoming staff. nothing particularly although the bathrooms would benefit from refurbishment with some mould and wear around the bath.
The staff were excellent, helpful and curtious. especialy a young man who dealt with us on Thursday 24th and Friday 25th July 2008. Well done. the bathroom in the room was fairly basic for such a hotel. the curtains in the room were detached from the rod which is used to close them, the safety lock on the windows was broken and the window can be fully opened.
Hotel was clean and local to town centre Room was small
The food was excellent and the staff were very friendly and helpful. The walls in the hotel are very thin, while staying there my partner and I could hear everything that was going on in the room next to ours, including business phone calls at 4 am.
The beds were comfortable, rooms were clean and staff was very friendly the bathroom needed refurbishing!!!
Friendly,professional and good value for money The price of a bottle of water. Can get a full breakfast with toast and tea in London for less!
Told to check in at 3pm - no rooms available till 5.30pm - late fr our planned function.
The staff on reception were very friendly and helpful.The room was very comfortable and there was enough tea and coffee for more than one drink.
My daughter would say the breakfast, I would say it suited us exactly for what we needed, to be within walking distance of the O2 arena in comfort, Thank you
easy access to city centre N?A
staff were very welcoming and helpful
the price of the rooms wich includes breakfast and the restaurant was very good the whole weekends entertainment which is why we stayed in shefield
It was overall a good experience! Am not so sure if it will be helpful if the parking rules at NCP can be made more relaxed for the hotel guests or even as they are explained more fully to the guests on arrival! Other than that pretty good hotel!
Helpful staff Getting a little tired now - it needs a lick of paint here and there to bring it back to it's previous economical designer chic look
The friendly reception staff
The staff were nicem friendly and helpful! The room was also very nice!
the staff were lovely,and the bar food was lovely...at 1st u thing its expensive but the quality and portion size is well worth it...i had the chicken,bacon salad...was lovely even had croutons in it...wud defo stay again...
The size and cleanliness of the bedrooms The number of times needed to swipe the key card when trying to open the bedroom door
The design and materials used on the ground floor and its juxtapostion to the winter gardens are spectacular and an absolute treat to sit in the champagne bar, particularly at night time with the dramatic lighting effects.The view from my room on to the Peace Gardens was stunning. Reason for choice was availability in the price range I was willing to pay. Having stayed at this hotel I am likely to make it my first choice for future stays in Sheffield. Not enough time to enjoy the spa facilities.The room rate we had obtained was excellent but the breakfast rate was not displayed anywhere we could easily find, we had to enquire at reception. Breakfast was overpriced compared to comparable alternatives available in the city centre.
location staff was a bit scornful
Staff everywhere could not do enough for me, they looked as though they enjoyed working there. The professionalism and customer service was of a very high standard and the room was very comfortable and spotless. The location was ideal, just a short walk from the Train station and right in the heart of the city centre. No complaints
The calm welcoming atmosphere.
Size and comfort of rooms and the simple but quality food served in the restaurant.
Room next to the lift (203 I think), meant that I had a slepless night which noise throughout the night. Room service was incorrect, asked for Clun sandwich to exclude avocado paste but arrived with. Asked for the 'soft package' for the mini bar (3 cokes, pringles & kitkat), only the beverages arrived and they were charged as full on my bill at a higher price than the package offer excluding the two items. Overall attention to detail was poor.
It was quiet - could not hear doors banging, people talking in corridors, people banging around upstairs - it is the first time I have experienced such soundproofing and it was most welcome.
Comfortable, friendly staff Little things - such as not enough milk provided with tea/coffee making facilities - for 2 people - in the bedrooms; insufficient toiletries provided - although we had our own
The view overlooking the peace gardens were stunning, location is perfect. Too open plan, no definative line between the 2 restaurants, the bar staff were not very accommodating and it took 15 minutes to get a drink.
The beds were extremely hard.
Great location for where we needed to be. Very helpful staff on check in and for things we needed during the stay.
Has wireless Internet access from bar/resteraunt rooms at front suffer from traffic noise (hotel is next to M18)
Quiet location and friendly service
Too far away from civilisation!
Helpfulness of staff, availability of parking. Facilities basic but could have paid more elsewhere and not got any better. Not advised that hairdryer, iron etc no longer available in rooms as so many had been stolen!
Friendly staff and good food
Friendly and cheerful staff.
Staff frindly and customer focused
food dining room and bedroom were not adequately heated for the time of year
The staff were very friendly. The bathroom had mould and the heater did not work. Dirty bed linen and unsafe sockets. Cigarette smell in corridors and lack of food on menu even though they said they had it.
Very good value for money. The man on reception was very helpfull, and the room was clean and comfortable. I would definately stay there again. A little out of the way on an industrial estate, but I think that is reflected in the price.
Was a great night all the staff were great help with everything we needed thank you
Ease of booking through yourselves None apparent
Nice people and very helpful,room was first class Problems with catering very slow and not much choice
Hospitable and friendly
Friendly staff. Easy access. Comfortable beds. Very cramped. One towel for two in double room! Could not turn washbasin tap off. Shower: a trickle. Ordered newspaper first forgotten, then delivered much later. Breakfast: service a joke (excuse: training new staff!)
Only one set of towels between two people. No seal between shower and bath so water poured onto floor! Toilet seat would not stay in upright position.
Location Value for money Poor ventation in room
Bedrooms were spacious - bathroom large, very clean with plenty of towels. Bed very comfortable. Breakfast service was rather haphazard although food was well cooked and tasty. Staff were not attentive enough to refilling coffee/tea cups.
Huge room. Everything we needed. Decor fresh. Very comfortable. Would recommend. Just check you won't be able to hear the kitchen fan from your room, when booking. One of the bathroom sinks was cracked and one of the taps didn't work but... there was a spare so who's worrying? There was a very noisy fan that woke us up early. Turned out to be a kitchen fan.
Good service and friedly staff Nothing to report
Large well appointed room. Small but efficient restaurant and bar
The rooms are lovely, staff friendly and helpful, and it was just a really great place to stay. I couldn't sleep because people were so noisy in the corridors! The guys I was travelling with also had this problem. I think it'd be helpful if we could have called reception to get something done about this, as I felt bad for asking the people to keep it down - but it was going on from 2 to 4 in the morning! This noise happened on all 3 nights that I stayed.
The aircon worked (it often doesnt); the bed was comfy and the room clean and big.
Pleasant, spacious comfortable room. Convenient for ciry centre and only a £7 taxi ride from the Sheffield arena. Nice bar area. Good breakfast.
Please write at least 15 words
Nice and clean, comfortable room with friendly staff. The bar prices. Wow! Must be part-owned by Ryanair.
Convenient city centre hotel primarily a business hotel but no worse for that.
All round, excellent
Good location ad view from window.
the privacy from the staff and the location was great th waiting around at reception beiong a bit slow
Smart, clean, good value, well placed
Good helpful staff; reasonable simple evening food and ample breakfast.Clean. Initally put in smoking room but the nonssmoking room request was not received by the hotel from the booking site.
Rooms were not too hot and we enjoyed the breakfast Fire alarm going off at 2.30am because someone was smoking in their room. Water pressure very poor in the shower and even worse in the sink where it was barely a dribble.
The Staff were very attentive in all matters, My husband was ill during our stay and all the staf were very concerned and did their utmost to help.the food was excellent. This is our 5th year of visiting this hotel (twice yearly) for the Jehovahs Witness Conmvention at The East of the Pennines Assembly Hall at Hellaby. It is very convenient and we are always made very welcome. debbie etheridge
Pleasent guy on reception. Tired hotel - grubby. Noisy room despite having requested a quiet one. Don't like seeing hairs left in the bathroom /shower - should be cleaned better and shows they don't care. Holiday Inn Express much better.
Staff were very helpful and friendly, facilities were excellent. No complaints. Good value for money with continental breakfast included. No bad points very pleasant stay.
It was a stay of one night. Thefact that there was no view from the window did not matter on this occasion. There was no soap in the showere container.
Staff friendly, helpful and efficient. Although room was adequate for our needs ie. Comfy bed, spare bed for our son, tv, internet access, etc. we had to request bedding for the spare bed and extra pillows, towels, etc. - but staff was apologetic and supplied promptly. So not really that bad.
Good value for money we just used it as a base for visiting relatives. I've stayed there a few times over the last 10 years and the rooms are looking a bit tired - could do with a lick of paint and new carpets.
Friendly attitude of the staff, cleanliness and excellent value of money no
Location, price + friendly helpful staff. Noisy people walking in the corridor past our door intermittently all through the night.
Good location and extremely comfortable room. There was no minibar - nice to be able to have a bottle of water in the room without having to go through room service and particularly as its a 4 star hotel.
Friendliness of everyone we encountered Booking site had suggested it was very close to the arena - it wasn't
The place was very clean and the rooms were large. A great place to stay and affordable.
Friendly staff, brilliantly decorated, nice food. None
Check in was quick and fast.
room layout, cleanliness, smart appearance of hotel and overall pleasantness of staff Lack of availability of any food, including snacks after 11pm. We did no want room service. Lack of available seating in the lounge areas
I loved our room, it was really plush with a kingsize bed, very comfortable. The only thing i didnt like was in the bathroom, they had a shower curtain which smelt stale, my sister also stayed in another room and had the same problem. They should look at changing the curtains.
The size of the room was really good and the heated mirror in the bathroom was genius! I didnt find the bed too comfortable, my neck hurt the next day.
Lovely room excellent breakfast, plenty of fresh fruit and the cooked breakfast was well cooked. Thermostat in room faulty(kept clicking all night) reported this in the morning though & reception staff said it would be attended to.
The comfort and size of the room. Also the quality of the fittings in the large bathroom.
swimming pool. Lovely rooms.
The bed was comfortable Overall the hotel needed to be refurbished it was looking tired and well used especially in the restaurant.
I liked the staff, they were very knowlegable about the area and gave good directions and were helpful. The room was comfortable and had plenty of tea/coffee!! The wardrobe was huge, even had an iron and ironing board. The restaurant was very good value for money. Plenty of room in the lounge bar. I didn't like the constant road noise at the front of the hotel, it didn't stop all night, also a group of residents stood around in the carpark at 2am discussing travel arrangements, the windows at the front could be double glazed to stop this or book a room at the back. The hot water ran out at 6pm too.
Reception dealt with our complaint about the room smelling badly of cigarette smoke quickly and efficiently and moved us to another room without any problem. The first room that we were put in stank of cigarette smoke. In fact the whole landing smelt of it. The windows had been left open obviously as they had tried to get rid of the smell.
convience to motorway
The temperature inside the swimming pool area was too hot and unbearable to sit in for more than 10 minutes. The price of the breakfast £12.95 was far too expensive and we did not have it.
Noise from motorway traffic. I orderd a wake up call which I did not receive
the party we went to nothing, disgusted
For a big hotel chain the chef did a great fixed price menu --the pan fried duck was one of the best and the fennel salad !!! brill ,good price wine list the first room offer was no good--it was an upper room with a leaky skylight and the telly was dead with no service men on call at weekend.Natalie at front desk did a great job of room change and the room was good. 10/10 to Natalie as there was a wedding at the same night
Vwry handy for the m1
The attitude of the staff was fantastic. Very polite and helpful. Bathroom radiator was too hot at night but not on at all in the morning.
Staff did their best to help Rather antiquated furnishings. Gloomy room, lit by low-wattage light-bulbs. Peeling paint in some areas. Window could not be closed.
The staff was very friendly and kind. The food was delicious! The wifi computer system was barely functional, despite the staff's best efforts (none was very familiar with its workings though). This turned out to be quite an inconvenience.
Staff were very helpfuland it was convenient The food was OK but not of a high standard
Helpful staff. No hot water for shower or bath !! Dinner of average standard only Steep stairs to room. No lift .... would have been very difficult for disabled or elderly person
Good service,comfortable room.
The breakfast was substantial and wel presented and cooked. The boiler failed over night and there was no hot water in the morning.
Close to hospital
Staff were friendly, room was clean. We arrived late and were not sure where to park, we actually drove out of the car park as we thought it was private property.
it was convenient and so close to the hospital...reason for my stay. The staff were very friendly and most helpful. I felt very much at home, although was along way from home. I live on the Isle of Wight. Keep up the good work. Nothing
Excellent rooms and location card machine didn't accept visa electron and doesn't have a cash machine
The bar is very nice The pressure to go into the bar before and after your meal
all the staff and the food where very good.they made us all very welcome
The room was nice Staff where not on the ball at all could have stood at the bar for half an hour with staff walking past and noone would come to serve you.
Room was cold. Also we were given a room without a bath.
Efficient and friendly staff
The staff were extremely helpful. The building was very impressive.
Comfortable beds Food Portions
hotel layout,accommodation,parking. Disorganised,breakfast a Faulty Towers experience
Disabled bedroom/bathroom facilities excellent, very grateful for that. Cleanliness was excellent, too. The waitress in charge of the breakfast dining room was superb - friendly, helpful, and smiled when talking to you. Very good, the best employee we came across. Lack of customer-needs awareness in which additional training was indicated.
Friendly helpful staff; excellent food; pleasant comfortable room and facilities; pleasant gardens Hard to find; directions inadequate and map poor.
Restaurant, quiet, comfortable and excellent staff
Excellent menu for dinner - food was fresh, well prepared and well presented. Room well appointed and comfortable. The room was in the annex - the restaurant/bar is in the main hotel and it was necessary to go outside in the ice and snow to access the main building.
Great facilities. Very unfriendly, almost rude, check-in receptionist.
The hotel was easy to find, the staff were inconspicuous but extremely polite and helpful.The room was immaculate, warm without being overpoweringly hot and the bed exceedingly comfortable.The breakfast was of very tasty and piping hot. I have nothing but praise for this hotel it was a delight and I would happily recommend it to my friends.
Everything was. Very good and the rooms and bed was excellent The bar prices were very high
I have no complaints what so ever, the hotel was just amazing, the best i have ever stayed in and location brilliant. The most helpful staff ever. Highly recommended.
The complimentary port in the rooms is a really nice touch, and breakfast was superb. When the fires were lit in the morning my room was filled with the smell of woodsmoke. Not what an asthmatic needs at that hour.
Calm and tranquil environment. Lovely and quiet at night time. Beautiful new clean bathroom. Nice and warm in the room. Reception staff were not very welcoming. Limited selection of cereals and fruit for breakfast.
staff were ver helpful and friandly
It was a reasonable price and good value for that.
The staff where very welcoming, the place spotless, the room comfort excellent, and the breakfast was lovely. Nothing was unpleasant. Definately would stay again at this hotel. Keep up the good work.
The accomodation was good, the food was good and the staff were excellent. We had an enjoyable stay, though the reason for our visit was sad. There was no iron/ironing board, no fridge, no mini bar and no safe which I suppose is reflected in the price.
It was nice and my wife also satisfied with your hotel. No any complaints.
High standard for a budget hotel; ggod access and parking; excellent staff; quiet room.
As above I had printed off a map and directions to the hotel. Neither were very clear and it took me a while to find the hotel which was a little worrying as I was travelling on my own late in the evening.
Spotlessly clean, friendly helpful staff, great breakfast. Plates not cleared away when finished certain parts of breakfast so major plate buildup!
The rooms were spacious There was no hot chocolate within the rooms with the tea and coffee!
Staff were very friendly and enthusiastic - even when one member of staff appeared to have been on duty all day (she was working when we went out in the morning and still working past midnight when we left the bar). It was dangerous walking up the ramp in the car park with bags as it was a blind corner and cars could travel both ways.
Good service, friendly staff, lovely function room. Slept well with blackout curtains.
yes , its was overpriced , considering breakfast was not included, the room was not very nice, and the hotel was empty, so i dont see why they didnt upgrade us, we were the only guests...
Beautiful hotel with a lot of period character that puts it above the new modern hotels. Staff didn't inform us on booking the room or checking in that there would be a disco on until 1am and it was below our bridal suite. Perhaps they weren't expecting us to want to go to sleep!
Not far from the Centre of Sheffield. A good example of Victorian architecture It was hard to locate. We rang reception & receptionist was very helpfull in giving us directions to the Hotel
Great value for money good car parking could not fault it and would certainly stay again
The Staff were very friendly and very helpful and the room was lovely
Helpful staff. Location good for my purposes. Duvet too thin. Breakfast way overpriced, so I didn't eat there but got a much better breakfast elsewhere.
My husband and Son stayed here and enjoyed the lovely room inparticular such good value for money achieved by booking with booking.com
The possibility to take a bite in your bar, no need to go to the resturante.
Difficult to find
good size room free parking friendly staff breakfast very poor both service and quality
Easy access to a1 and m18 Spacious rooms Good supply of hot watre and well-appointed bathroom Parking too distant from reception - sign saying 'let your luggage off at main door, then park would have been helpful room very much too far from reception signs to get back to reception very few and far between - got lost newspaper did not arrive by sunday morning 9.15, but it was taken off our bill breakfast room could have been cleaner
The price Restaurant closed at 9 pm
it reminded me of travel inns
The gym was one of the best I have ever been to The rooms were very warm, it would have been better if they had air conditioning
Friendliness and helpfullness of the staff
Comfortable, homely atmosphere
The friendly atmosphere and attention to detail were very impressive. We had privacy yet were always able to have our needs met. Thank you. Everything was excellent
The owners were very friendly, welcomed us with a smile, and gave us a very personal service which was lovely. The hotel itself is a beautiful old stone building and full of character, a very enjoyable stay all round! Perhaps a little dated on decor/bathrooms but still a lovely feel
Very friendly and unobtrusive service in a comfortable environment Not a thing
Very charming, lots of character. The owner was very welcoming and gracious. Good breakfast. Our room (#3) was very large and had a jumbo tub. The bed was a bit hard.
Extremely friendly. Room very clean. No bath towels
The owners were very friendly and accommodating and attended to all our needs, The room was very comfortable with a lovely corner bath, perfect! Enjoyed the evening meal and breakfast was delicious, would definitely stay again. n/a
Friendly, personal service from a family run business