Best hotel
Star Arctic Hotel
Best hotel
No. 47 in Finland

Star Arctic Hotel

Kaunispää, 99830 Saariselka, Lapland, Finland
+358 444 194 000   Official website

Cheapest
rate per night

8.6

Excellent
based on 270 reviews
Star Arctic Hotel - Saariselka, Finland
Check-in
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Check-out
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Provider Nightly total
Agoda.com £251
Expedia £280
roomsXXL.uk £342
Agoda.com
Expedia
roomsXXL.uk

Good to know

Value for money

7.5

Distance to city centre

1.2 mi

Location rating

8.9

Nearest airport

Ivalo

Distance to airport

12.1 mi

Rooms

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Reviews

Pros

Cons

Traveller rating

76
26
6
3
0

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Feb 2020
    8.3

    Mountain top view is beautiful

    Not enough parking spots and the light reflection from other units and the ski resort(the red light pole) impacts the sky view through the glass at night.

  • Good
    Feb 2020
    8.0

    Location is amazing, on a hill overlooking the area. Breakfast is okay for a hotel that size with everything you need but not huge. More coffee options instead of just filter coffee would have been nice. They had a few gluten free things as well. Cabins are nice but it was always a bit cold in there even with the highest temperature setting. Staff was very friendly.

    It is crazy expensive and for that price I expect at least some services to be included. For example the sauna costs additionally 15 Euros per use (the one for two people, the other one for up to 10 people was 25.). We did the 2 hour husky experience which was announced to be a 45min husky ride. In the end it turned out, you go there, get a short introduction, ride the huskies for only about 20-25min (it was 4km). Then you have some time to pet them and take pictures, then you get a hot juice or chocolate and then you go back. Thats it. (They provide you with warm clothes though).

  • Excellent
    Feb 2020
    10.0

    I proposed to my girlfriend while staying at Star Arctic and was in contact with Ida at reception prior to arrival. Ida went above and beyond to make our stay magical. Ida organised chocolates and roses I had ordered. We were also provided with a complementary upgrade on our sauna booking. This was a fantastic experience. While staying here we enjoyed the superb dinning experience with breath taking views and second to none service. I would recommend the glass roof cabins as they are quite the experience especially when they provide you with the ability to view the aurora from the comfort of your bed! Would love to have stayed for more than two days and will most certainly return.

  • Good
    Jan 2020
    7.9

    The property itself was amazing. The main complaint I have involves certain members of the front desk staff and servers for the restaurant. I wouldn’t classify them as rude but there was certainly a lack of hospitality on their part and an absentmindedness in select situations as well. Given its physical location up north on a hill with no other buildings surrounding it in the Finnish Lapland, it would be extremely easy to see new incoming patrons of the hotel arrive with all their luggage especially when the hotel offers a shuttle service from the airport and the main reception area is steps away from the entrance to the hotel. My girlfriend and I were not expecting to check into our room right away as we had arrived early in the morning but as we approached the reception area there were 3 employees just standing looking at us and each other (I suppose to see who would take the initiative to welcome us). Finally after the 2 ladies nudged the man to speak to us we mentioned that we knew it was early and didn’t expect the room to be ready but we were checking in to which the man started shaking his head saying that’s not possible. Again, that’s something that we knew but being so flat out inhospitable was unnecessary. To add insult to injury the same man said that we could leave our luggage suitcases by reception and when the room was ready the staff would bring them to the rooms. This never happened and we needed to walk down a steep slope covered in snow and ice with our bags to get to our rooms located outside and around the main reception building. The employees never mentioned that a shuttle could take us to the center of town for a fraction of the price of paying a cab which we only found out after the fact. Lastly, it took 25-30 minutes to pay for dinner after having asked the Asian gentleman who was our server for the bill.

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About

Overview

Located in Saariselka, Star Arctic Hotel is in the mountains, within a 15-minute drive of Pyhan Paavalin Chapel and Angry Birds Activity Park Saariselka. The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.6 Excellent

based on 270 reviews

9.0

Cleanliness

8.8

Comfort

8.7

Staff

7.5

Value for money

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Pets allowed on request. Charges may apply.
Child-friendly
Concierge service
Gift shop
Meeting/Banquet facilities
Room service
Skiing
No smoking
Restaurant
Bar/Lounge
Air-conditioned
Complimentary breakfast
Coffee shop
24-hour front desk
Safe
Sauna
Fitness centre
Airport shuttle (surcharge)
Continental breakfast
Free parking
Ski-in/Ski-out
Wedding services
Terrace/Patio
Fishing
Hairdryer
Towels
Hiking
Accessible parking
Alarm clock
Balcony
Body soap
Carpeted
Cleaning products
Coffee machine
Conditioner
Desk
Electric kettle
Entire unit located on ground floor
Family rooms
Free toiletries
Hardwood or parquet floors
Heating
Key card access
Kitchenware
Landmark view
Mountain view
Private bathroom
Private entrance
Safety deposit box
Seating area
Shampoo
Shared lounge/TV area
Shower
Shower cap
Ski storage
Slippers
Smoke alarm
Snack bar
Sofa
Sofa bed
Soundproof rooms
Soundproofing
Tea/coffee maker
Toilet
Toilet paper
Toothbrush
Dustbins
Walk-in shower
Wardrobe or closet
Wi-Fi available in all areas
Daily housekeeping
Packed lunches
Special diet menus (on request)
Tour desk
Wake-up service
Canoeing
Kitchenette

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Photos

All photos (2)
Outdoors (2)

Location

Most popular landmarks

  • Saariselän hiihtokeskus 0.6 mi
  • Kiilopaa 7.6 mi
  • Urho Kekkosen kansallispuisto 25.6 mi
  • Siida 34.7 mi
  • Lemmenjoki National Park 47.7 mi
  • Luosto 89.7 mi

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Hotels Europe Finland Saariselka Star Arctic Hotel