S.J. Suites Hotel, San Juan Hotels from £64

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Families
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Overall rating

Based on 351 reviews

Location

9.8 "Terrific location."
Service

9.1 "World class service."
WiFi

4.4 "Internet is poor."
Room

2.7 "Awful rooms."
Amenities

1.6 "Terrible amenities."
Breakfast

1.0 "Awful breakfast."

Overall rating

Based on 322 reviews

Location

9.7 "Terrific location."
Service

9.2 "World class service."

9.7 "97% found the staff to be very friendly."

9.2 "92% said the reception staff was great."
WiFi

4.4 "Internet is poor."

4.4 "56% said the wifi quality was bad."
Vibe

3.0 "Horrible vibe."

2.4 "76% criticized the unstylish hotel."
Room

2.6 "Awful rooms."

2.7 "73% complained about the bathroom."

4.8 "52% didn't like the uncomfortable beds."

4.6 "54% said rooms were small."

1.1 "89% thought they were poorly maintained."

3.2 "Air conditioning was criticized by 68%."

3.0 "For 70%, the rooms looked old."
Amenities

1.8 "Terrible amenities."

1.8 "82% thought the building wasn't nice."

Overall rating

Based on 24 reviews

Location

9.8 "Terrific location."
Comfort

4.3 "Not very comfortable."
Room

2.6 "Awful rooms."

Overall rating

Based on 3 reviews

Room

2.3 "Awful rooms."

Good to know

"Great reception"

"Friendly service"

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Recent reviews

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Negative

6.8

review from

The location is very central to visit the Old San Juan area. The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.

Reviewed Dec 2015
6.7

review from

Staff was friendly and helpful. Location was excellent-close to many good restaurants and the cruise ship terminal. Room smelled very musty. There was no window nor any way to control the room's temperature. It was very cold in the room.

Reviewed Oct 2010 by Anonymous
7.7

review from

Large rooms, sparsely furnished, but very clean. The hotel staff was incredibly friendly and helpful.

Reviewed Oct 2010 by Anonymous
6.3

review from

The staff were very helpful in recommending good places for an authentic experience in old San Juan and helping with transportation. The rooms were very quiet, roomy and clean and the central location was perfect for walking around the city, day or night. The air conditioning is controlled in a central location and at times it got rather warm before the A/C kicked in.

Reviewed May 2010 by Anonymous
5.0

review from

Location This hotel required me to give them my credit card number upon arrival. Which I did. But my room was already bought and paid for through Booking.com three months earlier. I then spent a week on a cruise ship and never used my credit card again. When I returned home I found that my credit card had been used for a booking at the Sheraton (an unauthorized charge since I never stayed there) Since S & J Suites is the only place that recieved my credit card number my assumption is that the number was stolen and by someone at the S & J Suites and used fraudulently. I have turned the matter over to the fraud unit at my credit card company for their investigation. The night manager's name who took my credit card # at the S & J Suites is Angel.

Reviewed Apr 2010 by Anonymous
6.7

review from

The front desk was very helpful and accommodating. Rooms were big and quite comfortable. Our room had a view of an old building, but who cares, we weren't there for the view. No coffee/tea maker in room. A/C way too cold, but was adjusted when asked.

Reviewed Apr 2010 by Anonymous
5.3

review from

Convenient location, clean rooms noisy, poor air conditioning, lights did not all work. No safe. no dead bolt/security chain. No continental breakfast as advertised. TV channels were few and uninteresting

Reviewed Mar 2010 by Anonymous
4.0

review from

perfect position downtown of Old San Juan Following our stay in this Hotel, we were not happy with our selection: 1th - the room had no windows 2nd - we had less than 18° C (approx. 64° F) in our room because the air condition could not be regulated or switched off. After the first night we made a complaint on the lobby. Following their caretaker tried to close the fan / blower in the rooms - but without sucess. The morning after we had taken a beautiful cold for the next 3 days... For this hotel we can't make any recommandation - also when the position is perfect downtown of Old San Juan.

Reviewed Feb 2010 by Anonymous
7.7

review from

Excellent front desk, very friendly with good suggestions about restaurants and things to do. The room was very large and clean, the king size bed was wonderful with top quality sheets. The location cannot be beat for those interested in the Old City. This hotel is right in the middle of Old San Juan and our window view faced out over unsightly rooftops -- but there is no way for the hotel to address this problem! No coffee machine in room (would have been nice since our flight left before the breakfast room opened).

Reviewed Feb 2010 by Anonymous
7.0

review from

I wouldn't stay there again. I was treated poorly by the hotel staff and service seemed to be inexistent except for the very nice cleaning lady. It's over priced for what it is and shouldn't be so well rated. the service was the worst I've ever experienced. The manager yelled at me with no apparent issue. He yelled for something that had happened the previous night.

Reviewed Jan 2010 by Anonymous
5.0

review from

the continental breakfast was terrible. just bad coffee and white bread

Reviewed Jan 2010 by Anonymous

6.8

review from

The location is very central to visit the Old San Juan area. The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.

Reviewed Dec 2015
6.7

review from

Staff was friendly and helpful. Location was excellent-close to many good restaurants and the cruise ship terminal. Room smelled very musty. There was no window nor any way to control the room's temperature. It was very cold in the room.

Reviewed Oct 2010 by Anonymous
7.7

review from

Large rooms, sparsely furnished, but very clean. The hotel staff was incredibly friendly and helpful.

Reviewed Oct 2010 by Anonymous
6.7

review from

The front desk was very helpful and accommodating. Rooms were big and quite comfortable. Our room had a view of an old building, but who cares, we weren't there for the view. No coffee/tea maker in room. A/C way too cold, but was adjusted when asked.

Reviewed Apr 2010 by Anonymous
7.7

review from

Excellent front desk, very friendly with good suggestions about restaurants and things to do. The room was very large and clean, the king size bed was wonderful with top quality sheets. The location cannot be beat for those interested in the Old City. This hotel is right in the middle of Old San Juan and our window view faced out over unsightly rooftops -- but there is no way for the hotel to address this problem! No coffee machine in room (would have been nice since our flight left before the breakfast room opened).

Reviewed Feb 2010 by Anonymous
7.0

review from

I wouldn't stay there again. I was treated poorly by the hotel staff and service seemed to be inexistent except for the very nice cleaning lady. It's over priced for what it is and shouldn't be so well rated. the service was the worst I've ever experienced. The manager yelled at me with no apparent issue. He yelled for something that had happened the previous night.

Reviewed Jan 2010 by Anonymous

6.3

review from

The staff were very helpful in recommending good places for an authentic experience in old San Juan and helping with transportation. The rooms were very quiet, roomy and clean and the central location was perfect for walking around the city, day or night. The air conditioning is controlled in a central location and at times it got rather warm before the A/C kicked in.

Reviewed May 2010 by Anonymous
5.0

review from

Location This hotel required me to give them my credit card number upon arrival. Which I did. But my room was already bought and paid for through Booking.com three months earlier. I then spent a week on a cruise ship and never used my credit card again. When I returned home I found that my credit card had been used for a booking at the Sheraton (an unauthorized charge since I never stayed there) Since S & J Suites is the only place that recieved my credit card number my assumption is that the number was stolen and by someone at the S & J Suites and used fraudulently. I have turned the matter over to the fraud unit at my credit card company for their investigation. The night manager's name who took my credit card # at the S & J Suites is Angel.

Reviewed Apr 2010 by Anonymous
5.3

review from

Convenient location, clean rooms noisy, poor air conditioning, lights did not all work. No safe. no dead bolt/security chain. No continental breakfast as advertised. TV channels were few and uninteresting

Reviewed Mar 2010 by Anonymous
4.0

review from

perfect position downtown of Old San Juan Following our stay in this Hotel, we were not happy with our selection: 1th - the room had no windows 2nd - we had less than 18° C (approx. 64° F) in our room because the air condition could not be regulated or switched off. After the first night we made a complaint on the lobby. Following their caretaker tried to close the fan / blower in the rooms - but without sucess. The morning after we had taken a beautiful cold for the next 3 days... For this hotel we can't make any recommandation - also when the position is perfect downtown of Old San Juan.

Reviewed Feb 2010 by Anonymous
5.0

review from

the continental breakfast was terrible. just bad coffee and white bread

Reviewed Jan 2010 by Anonymous

S.J. Suites Hotel

£64+

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