Overview

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Sheraton Old San Juan Hotel
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100 Brumbaugh Street, San Juan 00901, Puerto Rico
+1 787 721 5100

£120+

Overall guest ratings

8.3/10 Excellent
Based on 2,188 reviews

Review highlights

  • 9.4
  • 8.5
  • 5.9
  • 5.5

Good to know

  • Comfortable beds
  • Great view
  • Wonderful sightseeing
  • Great shopping

Nearby

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    About

    The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Designated smoking area
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.3 Excellent
    Based on 2,188 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.1 "71% appreciated the closeness to the beach."
      10.0 "City centre within easy reach, said 100%."
      7.8 "Easily accessible by car, said 78%."
      10.0 "Near to public transport, according to 100%."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      8.4 "84% said the concierge service was amazing."
      10.0 "100% said the recreation staff was great."
    • 6.7 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      5.8 "For only 58%, the bathroom was ok."
      6.2 "Cleanliness of the bathroom was average, said 62%."
    • 6.4 "Breakfast is mediocre."
    • 6.4 "Sufficient wellness & sports facilities."
    • 5.9 "Internet is average."
    • 5.5 "Bar is ok."
    • 5.2 "Average amenities."
      5.1 "51% thought the building was acceptable."
      5.5 "55% said the architecture was not spectacular."
      5.0 "For 50%, terrace was good enough."
    • 4.7 "Pool is below average."
      1.0 "Dirty pool, said 90%."
    • 4.2 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
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    Overall rating

    8.1 Excellent
    Based on 1,400 reviews
    • 9.3 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.8 "Easily accessible by car, said 78%."
      7.2 "72% appreciated the closeness to the beach."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 7.2 "High comfort."
      7.9 "79% said the beds were comfortable."
      8.2 "82% thought rooms were spacious."
      9.5 "95% liked the big bathroom."
    • 6.7 "Breakfast is mediocre."
    • 6.5 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      6.0 "For only 60%, the bathroom was ok."
      5.9 "Cleanliness of the bathroom was average, said 59%."
    • 5.7 "Internet is average."
    • 5.0 "Average value."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      2.4 "76% complained about the elevator."
      2.4 "For 76%, the lobby entrance was sub-standard."
      0.7 "93% thought the facilities needed updating."
    • 4.5 "Pool is below average."
    • 4.1 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
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    Overall rating

    8.4 Excellent
    Based on 612 reviews
    • 9.5 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
    • 6.7 "Average comfort."
    • 6.4 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 6.1 "Breakfast is mediocre."
    • 6.0 "Sufficient wellness & sports facilities."
    • 5.6 "Internet is average."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.7 "Pool is below average."
    • 3.9 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
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    Overall rating

    6.6 Good
    Based on 21 reviews
    • 9.4 "Terrific location."

    Overall rating

    7.9 Good
    Based on 153 reviews
    • 9.4 "Terrific location."
    • 8.2 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.4 "High comfort."
      8.1 "81% said the beds were comfortable."
    • 6.7 "Rooms are ok."
    • 4.9 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
    • 4.8 "Pool is below average."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Comfortable beds"
    "Great view"
    "Wonderful sightseeing"
    "Great shopping"
    data provided by TrustYou

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