Pros (+) The location was great. Nice rooftop pool.
Cons (-) Room was not ready until 1.5h after check in. The suite layout was very strange, a lot of empty space and not very convenient. We didn't get room service until 3 days after we came.
4 stars
Hotel Rumbao, a Tribute Portfolio Hotel
Photos of Hotel Rumbao, a Tribute Portfolio Hotel
Overview
Located within 10 minute's walk of Castillo San Cristobal, this 3-star contemporary hotel features a rooftop pool. It boasts views of San Juan Bay Marina, plus conveniently provides access to an atm/cash machine.
There are a range of facilities on offer to those staying at Sheraton Old San Juan Hotel, including valet parking, an express check-in and check-out feature and a Jacuzzi. Additionally, the multilingual staff are available to offer local information.
Sheraton Old San Juan Hotel provides 240 rooms, each with a mini bar, a private bathroom and a refrigerator. There is also ironing facilities, a desk and a telephone.
On-site dining options include Palio, which provides an ideal place to enjoy a meal. A wide selection of cafés and restaurants are also available in the surrounding area.
The hotel is within walking distance of Old San Juan and the Casa Blanca. Guests will find plenty to see and do in the local area, with Condado Lagoon and the Fort San Felipe del Morro a brief car ride away.
Latest deals for Hotel Rumbao, a Tribute Portfolio Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hotel Rumbao, a Tribute Portfolio Hotel
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Wi-Fi available in all areas
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Microwave
- Snack bar
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Dining area
- Dining table
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Adapted bath
- Allergy-free room
- Toilet with grab rails
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- Quiet street view
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- Radio
- Shared lounge/TV area
- CD player
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Cleaning products
- Wardrobe or closet
Laundry
- Ironing service
- Trouser press
- Iron and ironing board
- Drying rack for clothing
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
Parking and transportation
- Parking
- Private parking
- Valet parking
Outdoor
- Outdoor furniture
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Beach access
- Board games/puzzles
- Evening entertainment
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Fitness
- Aerobics
- Fitness centre
Reviews of Hotel Rumbao, a Tribute Portfolio Hotel
8.0
Very good
1854 verified ratings
Wonderful
793
Very good
288
Good
246
Okay
152
Fair
138
Mediocre
71
Poor
166
Summary of reviews
Guests say
Guests loved the hotel's location, especially its proximity to the cruise port and local attractions. However, many reviews highlighted issues with cleanliness, such as dirty towels and ants in the room. Additionally, service was a concern, with guests reporting poor communication and slow food service.AI-generated from customer reviews
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Score by provider
8.1 out of 10
534 reviews
7.9 out of 10
1 review
7.9 out of 10
11 reviews
All reviews
Pros (+) Comfortable bed
Pros (+) Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Cons (-) None
Cons (-) Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Pros (+) Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect ...
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Pros (+) Very comfortable bed and size of the room.
Cons (-) Some hallway noise.
Pros (+) Great place to stay at since it if very close to the cruise port.
Cons (-) Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Pros (+) The location was great for walking they old San Juan and to get on cruise ship.
Cons (-) A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Pros (+) Nice view to the bay, pretty roof swimming pool and good gym
Cons (-) No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservatio...
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Pros (+) Great hotel. People very helpful to make it the best stay ever
Cons (-) Luv everything
Location
100 Brumbaugh Street, San Juan 00901
What's nearby
- Castillo de San Cristobal0.3 mi
- Viejo San Juan0.4 mi
- San Juan Museum of Art & History0.4 mi
- The Capitol of Puerto Rico0.4 mi
- Ponce de Leon Statue0.5 mi
- San José Church0.5 mi
- San Juan National Historic Site0.5 mi
- Casa Blanca0.6 mi
- Museo de Las Americas0.6 mi
- National Guard Museum0.7 mi
- Castillo San Felipe del Morro0.9 mi
- Luis Muñoz Rivera Park1.3 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Hotel Rumbao, a Tribute Portfolio Hotel
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | £288 |
Average price (weekend night) | £250 |
When to book a room at Hotel Rumbao, a Tribute Portfolio Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
Closest
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See most recommended stays in San JuanGood to know
Value for money | 7.6 |
|---|---|
Distance to city centre | 0.3 mi |
Nearest airport | San Juan Isla Grande |
Distance to airport | 1.1 mi |