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The attentiveness of the staff and the welcome one receives on arrival.
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
harbour view no toothbrush and toothpaste provide until i ask for them
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
convenient location, considerate service the price is a little bit higher.
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
Location was very good.
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
It was in renovation and we were not aware, so no swimming pool, noise etc...
Bright room lighting no
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
Fantastic staff and service. Good food at reasonable prices. Nothing
Attentive and helpful staff, central location and comfortable room. No issues
The cleanliness. TV channels were not clear.
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
The pool and the service.
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
sport facilities, design of the room and facilitis not really
We Love the swimming pool.
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Excellent services, friendly and efficient staff.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
bed bugs!! :(
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
privacy the light switches
Good sized rooms, comfortable bed and a full size proper bath.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
near our business partner company
The location The high step going into the bathroom and the bathroom door that didn't open fully-unsafe
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
The staff were extremely accomdating and polite.
the location was very good, rooms and breakfast also excellent
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
The location was excellent. Near china town and right on Clarke Quay and about 400 meters from the MRT so easy to get around. Room was good but just looks a outdated compared to hotels recently i stayed in of a similar calibar.
The location was great, the interior was very stylish, the room was spacious the bath was grey and dirty looking. very disappointed wifi isnt free and the 5 avaliable computers always crashed and its uncomfortable to use without a chair and viewing personal documents is not possible as people walk past all the time, i was only given one room key so if my partner wanted to use the computers i had to go with him, would of prefered nicer free toiletries from a 4 star hotel as others in the past have used molton brown etc and it took one hour to get my luggage delivered to my room
Impressed with staff, room and location. Especially liked the upgrade offer which included breakfast which we would otherwise have found too expensive. The use of the Premier Lounge was included in the upgrade and we found this very useful as we had a late flight out. The access to computers at reception and the ease with which we could check-in on-line and print boarding passes were plusses.
Located in nice area for night life pedestrian street bars and life band pubs
It is a good and affordable hotel. Near to the MRT (Clarke Quay) and shopping complex (Central).
The hotel has everything that you would need around you when going abroad. It has mcdonalds, starbucks, money changer, food court (with a variety of delicious and newly cooked food) and shopping mall at the back, plus the rivercruise at the back and the surrounding night area close by the hotel. it was kinda a long walk done everyday from mrt station of quay to the hotel esp when your feet are aching from a full day's tour already.
I booked a non-smoking room, but when checking in they had only smoking rooms available. Very smelly, and the window could not be opened either. Also the bathroom in the room needs to be fixed (shower head not working well, sink not draining water). In general, not good value for money (273S$ all included), not even close to the hotel where I stay usually (Regent).
Early check in was wonderful. Excellent staff and quiet room inspite of the construction next door.
Friendly and professional staff. I had the executive lounge which has great city views. Was nice, simple choice breakfast there too, away from the main restaurant on 7th floor. Everything you want,,, bars, restaurants, shopping, walking, is right outside the door. A lot of construction in the neighborhood, and the down side of being in the 'hub' of the bars, clubs and restaurant scene is the traffic, but, I guess that goes for any major city. Room was nice, modern and clean with good internet speed, nothing exceptional, but suited me perfectly.
Very helpful staff as my husband was using a wheelchair
Enjoyed the swimming pool. Most of the staff were friendly. it was expensive.
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
The view & location were fantastic. The hard bed & breakfast needs some work, more variety each morning would help.
Hotel was in a great location for restaurants and shopping, excellent space in two bedroom two bathroom apartment. Breakfast was good. Rooms were a little dated but clean. Also renovation is underway which will see rooms be refurbished.
Great location near singapore river ; kitchen and washing machine in room No
Fantastic place to stay with the most amazingly friendly staff. When we asked for soap and tea it was provided very quickly. The 2 bedroom apartment is cosy, not quite as big as it looks on the website but it's very clean and the amenities are good. The breakfast was extremely basic but there was plenty of it and well topped up. Don't stay here if you like a buffet breakfast with plenty of choice.
Big, spacious, comfortable apartment.
the reception staff were wonderful. every time we entered the building we were greeted with a smile and a hello. when we lost a mobile phone in a taxi they bent over backwards to help find it and find it they did. your maintenance man was very patient with me when trying to explain how to use the washing machine/dryer. i had searched the internet for 2 months to find suitable accommodation for my 2 children and myself and was more than thrilled when we arrived to see our room. thank you so very much for being part of our wonderful holiday. perhaps an instruction manual in the room to show you how to use the washing machine/ dryer so we don't have to bother the maintenance man.
Friendly, helpful and attentive staff. Spacious, comfortable and clean apartment. Great location close to river, shops and restaurants. Easy, free access to internet handy to have.
The room we booked was well equipped for an extended stay but most probably not for two or three nights as we did. It is annoying arriving at a hotel at 23h30 in the evening and not finding a minibar. I found the staff at the hotel totally useless. Most of them were unable to conduct even the most basic conversation in English, and issues such as booking a taxi and getting the internet to work was cumbersome. They porter dropped one of our bags from the baggage cart, causing items inside to break (Normally you wold rely on the airline to do that). The ladies in our party were not very happy with the fact that the room lacked a hair dryer. Though the rooms were in very good knick, I found the passages, elevators and walkways extremely dated (looks like it was last tiled in 1980).
Great location, good room size and friendly staff Street noise.
The pool is not friendly to young children. There is only a very small area of shallow steps. I suggest installing a small, shallow "baby pool." Also, there was no proper outlet in the bathroom for the hair dryer.
Best is that one gets around pretty easy cos of the mrt located nearby, shopping at ones' convenience and eateries aplenty! Checking into hotels worldwide is at 2pm. Our flight were delayed and when we finally arrived at Furama City Centre, it was almost 5pm! Imagine our disgust when we were told that one of our rooms (we booked two rooms!) were not cleaned (ready) yet!!! Furthermore, we were travelling as a family and our request for a connecting room were not entertained even though we did specifically stated in our online booking that we need connecting rooms!!! They only manage to get us connecting rooms on the second night very reluctantly!!! Then there was the water problem which needed to be solve! Bathing half way and there was just hot water and no cold water which we needed to call the technician!!! Imagine my kids embarrassment!!!!
I specifically request for non smoking room. but one of their staff namely ms.karishma allocate me smoking room. later I complained to them then they change the room.
OK, just OK room is a little bit old and needs re-model
Proximity with MRT & shopping centres Phone numbers for valet service was not available in the room.
The room as big and clean. The location was good and close to mrt stations. There is a lot of restaurants around and its close to some turisty places. The only thing I didnt like was the food. The food at the hotel was not so good, but the good thing is that there are tons of restaurants close to the hotel.
we were upgraged to an executive club room when we actually booked a deluxe room. so we got more than we hoped for. the carpark needs a revamp.
The good service of the staff.
staff responsive for my complain and i can switch the room with better view. cleaning service very responsible. 1. i got a room with bad view: the wall in left and swimming pool and building in front of window. 2. less equipment toilet set: there is no moisturizer and comb. 3. empty mini bar
the hotel is near the mrt station, the place is great near china town and lots of mall surrounds the hotel.. and of course cheap food everywhere they did not clean our room on our 2nd day
Bar prices were rediculous
The hotel is located close to Chinatown and a MRT station. The MTR allows you visit all of Singapore at your own leasure.
Was clean and close to all!