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Everything, it is a very nice hotel!
The ambiance is nice and the service is splendid Swimming pool. Should design to cater for children
The staff were curteous and very helpful. They were particularly helpful when we needed information on locations and phone numbers. We did not have to look for the information ourself. It's location is also perfect for those attending conventions at suntec. Great shopping options within the area without having to go to orchard. There was one day where there was a 'sewer' smell that seemed to pervade the building. I'm not quite sure what the reason behind this was.
I stayed at 1326 and with the view of city lights. Lovely at night and in the morning, view of the pool. The bar is not as good as others that I have experience, no change for last few years. Below standard of Pan Pac
Clean and comfortable. 20 minutes from the Airport. Step out the door of the Hotel into the Mall. Nice place. The fridge only had water and gatorade, no soft drinks, beer or snacks. Go to 7-11 in the Mall, half the price too. Music until about midnight can be heard. We were on the 11th floor.
Everything seems more spacious than most of the hotels I have stayed in, giving guests an added sense of relaxation The officer who handed my check-in did not seem to know what she was doing. My guess is that she was new at the job. An apology would go a long way then but none was offered
i didn like the location
The hotel is well located, with convenient access to the shopping and business district. The breakfast buffet was reasonable - it was basic, and provided sufficient choice...but I didn't look forward to it. I think that captures my view of the Pan Pacific - it served its purpose well, and that was it. Apart from the size of the hotel, and the quality of service from the staff, the rest of the hotel was rather like a Four Star hotel.
the central location, the nice room and the view
friendly staff evening entertainment is to loud and only the locals like it.
very clean, good staff service breakfast should be included not as an added extra charge
The staff are really polite and is always there to give you a smile The room is old and the bathroom is dirty
the central location and impressive foyer and facilities
The location was nice because near business area and shopping area. Some staffs no have mind serviced and their toilet is so small.
staff were wonderful no real relaxing area;except foyer
Convenience to get to the place in town within minutes
The stay with hotel was good. As u enter the lobby of the Hotel, u feel at home, Rooms are comfortable too.. The bathrooms really did not give the rich feeling of a 4 star hotel, and were not very impressive, especially the bathtub area.
Location. Price could have been a bit lower and an affiliation with a major hotel chain in order to get points.
lobby, room they should have more towels in the room
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
The attentiveness of the staff and the welcome one receives on arrival.
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
convenient location, considerate service the price is a little bit higher.
harbour view no toothbrush and toothpaste provide until i ask for them
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
Great location, very large rooms and excellent value!!
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
room was quiet, comfortable. not luxurious, but good enough. gym and spa are good. check-in and out very efficient. a great city location.
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
the staff was extraordinary! The rooms and breakfast were top notch.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
Nice environment and conveniently linked to MRT and shopping centre.
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
Convienient , good location and excellent views from windows . Efficient staff .Excellent breakfast for all tastes . Lifts efficient ,no waiting .Underground shopping mall attatched for quick shopping very convienient . No complaints
Room had great view of city was clean but had to request to move rooms because the first room smelled stale of moldy cigarettes. We were then moved to non smoking and it was worth the inconvenience although the view was less interesting. Staff was aware of stale smell and did help accommodate. Nice bathrooms. Overall architecturally interesting late 80's hotel... Will not return. I am asthmatic so right when we settled in I couldn't stop noticing the stale smell. We also had just landed in SG so tried to check in 30 minutes early and our reservation did not show up until 2 pm. The staff was not the most attentive and the hostess held on to my phone for about 10 minutes.
An amazing 5 star hotel with attentive staff always willing to help. A fab chocolate sweet feast on fridays and saturdays not to be missed. Although the pool unavailable they had ensured that the pan pacific pool could be used.
Great staff and very accommodating. Had a very nice stay. Good breakfast and close to good restaurants abs tons of shopping.
Wonderful spacious room with king size bed, large marble bathroom with double sinks, tub and separate shower. every morning our we ate at the breakfast buffet, an array of English, Chinese, Japanese and Singaporean favorites, including a personal chef for eggs, an ice cream machine, and plenty of cappuccino or espresso too. Attached to a large shopping mall, and close to the MRT (subway). Nothing, a better value than the Ritz.
staff were helpfull and friendly,the cost of drinks during happy hour from 5pm to 9pm were cheaper than outside bars and overall the hotel was good nothing
Only the breakfast Dark hotel, slow service/checkin, old hotel, outdated rooms in poor condition, noicy hotel due to the design of the hotel with. Music from the loby goes straight to the 11th floor inside the room! Old bathrooms.... In short a BAD experience
We stayed in the club room on top floor, it was lovely - had all the facilities we'd expect as well as an amazing view of marina bay incl the new marina bay sands hotel. Enjoyed the cocktail and canape hour too and private dining for breakfast. Would def stay here again. Probably couldn't afford to stay here for too long, as its quite expensive, but worth it for one night of luxury.
I was working at the Suntec Convention Centre,so location was primary.Hotel is next to the centre,hence very good. Breakfast was overpriced,and not to my taste
the room is spacious no
We arrive at 6 30 am,after a night flight ,many hours before the official check in time , the receptionist gave us immediatly a temporary room so we could change and take a shower, until our room get ready.
location, business meeting
my wife was injured before her arrival and the staff rsponded with great care and understanding
Plleasant atmosphere, great location. No
staff were very nice and went out of their way to please us (except manager) our room was not reserved, we checked in just after 3pm (check in started at 2pm) and had requested a king bed - none were available and was offered a twin room, had to stress we wanted a king before one was found for us
Conrad truly lives up to it's name in this location. The hotel is extremely well maintained, the staff is attentive courteous and ready to help, and the amenities more than sufficient for a hotel that caters mostly to business (we were there for leisure). Rooms are spacious (for Asian standards), clean and could find nothing non-functional or a bit off. Hotel provides 2 small bottles of water daily - also available upon request - which is great for taking with you. Towels are plush and the bed linens are veeerrryyy comfortable. There is no external noise in the rooms - not that Singapore is a noisy city like NYC. Even numbered rooms have a slightly better view (of the Sands and Gardens but at an angle) but odd numbered rooms have the fountain view - not bad either. Cannot go wrong with this hotel choice. Nothing not to like really. Conrad Centennial is extremely well run, well maintained and the staff is stupendous.
The staff seemed very friendly.This place wasn't the 5 star we thought it would be but then again we were in the base price room.Thank you. No not really.
i like the service of your hotel that taking to the hptel room. i have bing to so many hotel in singapore or out side singapore this kind of service that i have in your hotel keep it up good jod. thank u
Service is perfect
The staff were very courteous and helpful. The room facilities were good and clean. My room was at 726, right at the corner. The door does not close well and I have to pay special attention to close the door properly. This is the case for the bathroom door too.
The staff were without exception went out of their way to help us make the most of our short break. The hotel facilities themselves were everything we could have wanted. The bed was a little hard for us but that is a personal preference thing.
I'm very impressed with the receptionist attitude and service. I think the housekeeping is a little disturbing as they are persistant in asking when can they make up the room.
The staff were friendly and approachable, room service was excellent.
I like the decor of my room very much, the Aesop amenities and all other details in the room are nice. This is definitely rated a 5-star hotel. However, if being compared to other 5-star boutique hotels, their service is a little not up to a 5-star standard. People at the reception are not 'friendly' enough.
The staff were very friendly. The room was spacious and the bathroom excellent, the bed comfortable and the service great. nothing we did not like about the hotel
our second stay in a room with Kitchenette would highly recommend
Very courteous and helpful staff at all levels, Excellent tourist (and business) location
The staff were exceptional. Our room, a patio suite, was spacious and well designed - loved the addition of a coffeee machine in the room and the location was great - next to Raffles and a short walk to the centre of Singapore.
the hospitality (each days there is many kind of drinks to be provided ) the breakfast is so poor if we compare it to another 5 stars hotels!
staff attentive,friendly and professional .very unusual for singapore.room was pure bliss as was the pool. only gripe was that airconditioning temperature could not be individually controlled.based on this probably would not stay again.shame because in every other way this hotel is truly outstanding .
The room was very clean and conformable.Also, the hotel has great staff...they are soooo friendly and nice....Thank you NAUMI for the great service. The breakfast was not included...it would be nice if they include it.
View by the pool, friendly personel, immediately response on questions and problems, nespresso machine, good big bed, luxe bath, relax atmosphere, design, indirect light None
the room, the deco, lighting and service. may i have special price as a I am a very good marketing person to tell everyone I knew about your hotel, I LOVE IT!!
offers the usual comforts, with great furnishings ad great toiletries. service is welcoming, extending the usual Loved membership perks to my SLH account. could do with providing late checkout more automatically rather than upon request on the day of departure itself. see above on the late checkout. breakfast has somewhat gone down in quality. actually my suggestion is to provide a salad/dessert buffet spread, with a fixed breakfast set, rather than to try to offer everything on buffet.
The service was wonderful. Our room was absolutely beautiful, and immaculate. The lack of live music at the gazebo / Courtyard bar. It used to make the atmosphere there even more special.
We loved everything about Raffles Hotel
The best I've ever been in. While the physical plant is equalled or exceeded by other fine hotels, the level of service and the attitude of the staff is beyond any other.
The classical style of this more then 100 year old hotel we liked a lot. Staff was very helpful and nice. The TV is old and not many TV Channels. Rates of the hotel are a bit to high.
Ambience History People on staff Nothing
The style of the hotel 3 Singapore Slingh for Euro 40.- !!! in the Long Bar - also drink much too sweet
At least once in a lifetime you should stay at Raffles it is an experience you will never forget.
The room and the garden No internet in the room, or the internet line doesn't work
It has a sense of history that one cannot get from modern hotels. Excellent service, friendly but professional. Can't think of anything I didn't like
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
The location, and very pleasant staff
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
The friendly service of all the staff.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
Still the one of best in singapore Room, view, art display, staff...
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
Friendly staff and nice ambience I stayed on the 4th floor where there was a little garden. I noticed ants crawling into my room from there. This is unacceptable.
Perfect location, size of the room, cleaniness and the tempreture control of the air-conditioning is very efficient and easy to operate Swimming pool is small in relative term when compared to Stamford, Conrad and Ritz Carlton in Singapore
the scale of the room is good there isn't
Location is great! Breakfast buffet is fabulous! Overall value is reasonable! The facility seems old, but it doesn't look bad. Pool is small, but it was ok for kids.
room was very comfortable, the gym friendly and good pool. long time to get case to room on arrival. seems this is often the case in hotels. in future will carry case to room.
They were able to relocate me to another room when I requested. The original was too noisy as it overlooked Bugis market. Very comfortable bed and wonderful sheets. Gym sightly disappointing. Would have liked the option of scheduled exercises classes like the hotel I stayed in in Hanoi.
No free WiFi , the decorate getting specially floor , carpet and bathroom .
The service by the hotel staff was impeccable. Amonf the best hotel experiences I have had anywhere. The fitness center was very good, but not up to the standard of other Intercontinental Hotels I have visited.
The staff were nothing short of exceptional - the best I've ever experienced. Lack of in-room wireless internet connectivity.
Easy use of the club lounge. sound isulation.
Staff. They offered us membership which entitled us for complimentary cabled internet access. Staff of Parkroyal on Beach Road was very helpful as well. No complimentary WIFI connectivity for Parkroyal guests, not even in lounge area.
Lovely clean room, food of good quality (especially the excellent Sichuan restaurant). Relaxing pool environment. Courteous staff. None at all
I love the rooms: very spacious and elegant. Nice "warm" lights. Very nice bathroom and "rain-like" shower. Nice view from the very large window. Great swimming pool. Very nice and efficient staff.
no Been subjected to some protection problems in Rest Room
It was near to my training center The internet rate is so high 26 S$ while you can get it free from singtel
Located near to the business locality. The hotel is at a very strategic location. it is very convenient to walk around the area The hotels air conditioning was too high. The carpets are old and there is dampness in the walkway. The Walkway I think smells of wood due to the dampness.
pool i'm not used to the air-con being on all the time, and couldn't figure out how to turn it off.
excellent roof top swimming pool, luxury decor, good central location and efficient staff I was keen to make payment on my debit card. The hotel insisted on only using credit cards for a deposit and then charged my credit card rather than my debit despite me asking them not to.
very helpful staff, clean and comfortable room, beautiful pool we had a room on the rear side of the building, where we had no view (just a concrete wall)
A water leak in hall made carpet smell but it was being dealt with
great location, terrific swimming pool area. the staff seem to be learning on the job. We have to made the same request over and over again and nothing seems to register. For example, we book two rooms, one for our friend is paying for the airport limo transfer. I wrote before arriving that our friend who is staying on the club floor is paying for both trip to and from the airport. When we arrived at the hotel, we tell the concierge the same thing. At check out, the bill is still wrong and this is just one of many examples and we only stayed there for one night!!!
ease of access to business areas. the food was also very good
The staff are amazing. Cannot do enough to help. Usually addressing us by name (even the porters picked up our name from luggage tags). Waiter changed our dinner order after he noticed us appreciating the dessert at a nearby table, Nothing was too much trouble for any of them. Room perfect, club lounge comfort and food also wonderful. Just cannot say enough how much we loved it. Just there for 2 night stop over but going back for a week's holiday. Almost forgot about the great massage! Heaven.
excellent service, first-class facilities
The staff was superb in every respect; the food deliscious and the spa was marvelous. A great place to celebrate a special event. Only that we could not stay longer.
the service was excelent the rooms are somehow aging,
It s a business hotel.I stayed one night (Sat/Sun) at a very favorable weekend rate. Superb suite. Pity I couldn't enjoy the luxury longer. Breakfast on Sundays is a disaster. Buffet is very spread out i.e. long ways from one station to another, it is overcrowded (many Singaporeans stay just for this weekend night), long queues everywhere. Singaporeans are very inconsiderate and just elbow you out of the way. 44 S$++ is a bit high for this breakfast which is very average . When I remarked that I do not appreciate breakfast in a 'school canteen' set up, the matter was dealt with without hesitation. It was a very nice gesture. No complaint as my complaint 'breakfast' was dealt with to my satisfaction.
The service was amazing! N/A
The food is terrible. It was wasting money.
Service is excellent. Staff is very polite with high responsibility of they duties to be performed in time and in excellent way!!! Breakfast is very nice organized! There is no Café downstairs: first floor or somwhere near Reception area...
The door satff are excellent and the receptionist Sharon was very good indeed. There are no smoking facilities in the hotel. It's a nice hotel but not great.
Unable to cash traveller's cheques - twin beds only provided - poor/inadequate swimming pool - renovations in progress,noisy
location and services are good. room very clean. swimming pool too small
Hotel centrally located to city, transport, shopping, and eateries. Therefore it makes going about and doing things very convenient. As I was an overseas traveler I was most delighted to find a bathroom scale in the toilet, to assist me with weighing my luggage. Thank you Hotel Royal @Queens. The shower curtains. As the bathing place is restricted you can't help getting entangled with it.
Breakfast Wi-fi didn't work very well
Walking distance to the mrt station and being in between orchard, bugis, china town and raffles is a plus... The house keeping is a bit slow
Very good size room,we booked a twin room and we were actually given a suit, it was great. The bed was huge and very comfortable. Breakfast was not up to the standard.
The staff was helpful. The laundry machine in the apartment is practical when traveling with children. Restaurants and Shoppingcentres are within walking distance. MRT is just a few steps away, We got some problems with the control of the room lighting but they were quickly rectified by the staff.
On check in we were particulary late due to a flight delay which made us late for the grand Prix. The staff responded quickly and efficiently to aid our arrival and check in to make a quick dash to see the end of the race. Throughout our whole stay they were helpful. our room smelt of smoke and I was sure it was suppose to be non-smoking.
Friendly helpful staff, good location for Little India/Raffles Area