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The fabulous peace and tranquillity of the setting There was a minor problem with the heating in the room
Bathrom had wallpaper hanging off the walls and a crack in the ceiling. Would be upset if the room rate was not dicounted
helpful receptionist nice grounds restaurant staff not particularly polished or attentive. Shockingly weak grey tea at breakfast in flasks ; needed several more teabags
Beautiful setting with lovely grounds. Excellent breakfast although coffee was a bit weak. Creaky floor upstairs meant you could hear people moving around. TV not fully functioning in 'annexe' bedroom (Only some satellite channels working). No room service breakfast menu.
Comfortable good sized room,staff friendly,service good,breakfast very good. although it was february the heating in the room was rather overpowering and the heating/water pipes were very noisy.
A very pleasant, welcoming hotel. Relaxing, comfortable with very good restaurant. Staff extremely helpful and friendly. Produced a most beautiful, homemade birthday cake on request!
The level of service from the polite and friendly but very professional staff was excellent. The food was also of a very high standard. The staff made a real effort to ensure that we were happy and well attended to without being overbearing. Arguably too many weddings and parties during our stay for what we wanted to be a quiet, romantic and relaxing weekend break I.E. 2 weddings, 2 large birthday parties and a golden wedding party plus 2 smaller parties (1 lunch and 1 dinner)over 2 days in what is a relatively small hotel. However the staff did their utmost to ensure that guests who wanted peace, quiet and relaxtion were also catered for and mostly succeeded !
The willingness of the staff to help us and to attend to our needs. I was unhappy with the first rom we were given, but it was changed very quickly, and with no fuss. The food was excellent - the breakfast was great and dinner was also very good. The TV in the room was a bit small, but I am nit-picking.
They tried to overcharge me for the last 2 days. Blamed the internet booking service and were going to do nothing. However I had a confirmation from the Hotel itself as I queried another matter. I received the refund eventually
Fantastic food in restaurant and attentive, professional staff. Despite wedding party being on there was no noise in the bedroom None whatsoever
The staff were very good and it was beautifully laid out and the wedding was enhanced by the ambience Cost, it was a bit pricey from the time of year.
Food was good, Staff were good Noise - not at all relaxing. We feel you can't mix wedding receptions with your advertising as a quiet relaxing stay for other guests
Friendlyness and willingness of staff to please. Nothing.
Staff were extremely friendly and helpful. No bad points at all.
The staff were all excellent and provided an absolutely outstanding service.
Location and Staff Price seemed to be a bit on the high side for waht it was.
It was pretty much as expected, a traditional market town hotel. No, it was all OK
Nice Breakfast- helpful staff
The staff were all very friendly The bathroom was very poor and the bedroom furiture was cheap and mismatched
affordable luxury, made to feel special
friendly staff , ambiance
I liked the town of Usk. Hotel had a nostalgic atmosphere.
The food and excellent service
We only stayed for one night but we are now planning to return in order to explore Usk and the surrounds: a very comfortable hotel with a very friendly and helpful staff. The 'Full Welsh Breakfast' was a dream of a meal! Not to be published. Our room in the Coach House was very cold - at least some sort of trickle heating and some double glazing needed. I think too that guests should be at least warned when booking that they may be housed away from the main hotel.
The helpful staff and the ambience
The hotel was very clean with nice décor and public areas, Tea and coffee in the room. A good price including breakfast. Nothing was explained on checking in. We were given a disabled room as that's the only twin rooms that they have. It was not suitable for us. The beds were so narrow that you nearly fell out!