Wallasey Hotels

I was really impressed with the friendly service and the food and service was really good. they were very accomodating. The cooked breakfast was very good and well presented but i feel the other offer eg,cereals ,yogurts were a bit of a let down. Would have appreciated a pot of coffee at breakfast and not to have had to made my own toast. Beds very comfortable .

Room was a little basic and the curtains etc bit flowerey . Shower also on the basic side and towels getting a little tired.

staff were brilliant, food was very very good and linen/en-suite tip top.

Whilst en-suite was 2010, shower hot water supply was 1810. Now plumbing has invented taps, why was there no radiator control so that the room could be cooled down? Don't use room 35 - escape door in corridor outsde was banging up to midnight so no sleep!

Great mid week internet price. Good access out of hours.

convenience,comfort,nice meals,parking,accessibility,pleasant staff.

complicated electrics{light switches}

As soon as we walked intothe room we were impressed with the quality presented before us. The room was spacious and ensuite, as well as being welcoming. Its location, with regards to the weding we were attending, was perfect - only 2 miles from the venue.

All in all there was nothing to complain about.

Very pleasant & effective service from all staff. Although recption admitted they had not read my requests (included when the room was booked in June) until the day we were arriving; they had tried to contact us (unsuccessfully) . They offered us, on arrival, a choice of rooms and also had made a potential alternative booking at a sister hotel to help overcome any possible problems due to my wife's limited mobility. This positive atitude to service was seen throughout our short stay from the Manager (?) through the very friendly waiters and recption staff.

Of course a lift would have made the facilities better but we fully appreciate the difficulties in retrofitting into a hotel such as this one.

Comfortable big bed, large room and very quiet once bar was shut.

Room could've been a lot cleaner - needed a real good clean. Also, shower water pressure was not strong enough and intermittent.

The rooms are excellent and far better value than factory style chain hotels. A really warm feel and friendly staff.

Good value for the money,excellent b'fast,quality rooms and friendly staff.

Disturbed sleep from 0230hrs to 0400hrs with drunken females running in corridor with slamming of doors,screaming and shouting.Continuous swopping of rooms with males shouting and knocking on doors. No action by duty staff.

Bed was very comfortable

Hotel was well used and is looking tired and in need of a spruce up.

Very functional room

The room service we had was excellent and the spa facilities are great, we enjoyed those 2 things best during our 1 night stay.

We thought the breakfast was a bit overpriced but apart from that we thoroughly enjoyed our stay & don't have any complaints.

Superb Location! Nice modern apartments

You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us ...

Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.

A bit too far out from shops etc

Girl at the gym reception extremely friendly and helpful !!

Stroppy receptionist at the main reception trying to over charge us. When asked whether breakfast was included or not, said: "you are expecting too much for that price!!". Car park wasn't included either and it was rather expensive.

The whole experience was just great.

The only bad things I found there was the bed, wasn't comfortable at all

Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants.

None really

Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked.

Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.

Central with good adjacent facilities

Room poorly cleaned

Great location, new modern business hotel

Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.

i like everything in the hotel,5stars.

. ...........

The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!

i had a very enjoyable stay here great location great service and great value

Ended up goin home early hours in morning as bed was vile had dirty sheets looked like the beds hadnt been changed would never stay their again

we like to go away as many weekends as poss, but not @ £114 per night, which is what we paid. the last time we stayed there early this year we paid £59

Charge to storage bags once you do the check out

great location

all good

Friendly helpfull staff

Not applicable.

I loved the way the hotel was finished from the reception to the rooms. Nothing was shabby and was very tastefully decorated. The staff were so friendly and helpful, breakfast well exceeded my expectations, was fabulous, and even the dining room for breakfast was a superb room. My friend and I decided to have a meal in the hotel restaurant and the menu had a lot of choice on it and both of us loved the meal. I have never stayed here before and would highly recommend staying here to anyone. It's close to the train, city centre and ferry services and is a palace for a 3 star hotel. The red carpet is great for posing on!!!

Nothing!! Well maybe no swimming pool!! Ha ha!! No nothing to change. Everything great, parking a fantastic bonus!

Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.

Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them.

Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.

Very clean and comfortable. Nice public areas.

The hotel breakfast was disorganized. Not enough plates and cups and tables not being cleared quickly enough. The design of the hotel lacks security in that people can enter the hotel without going past Reception. This was dealt with at night by a member of staff taking the names of the guests at the door, not an ideal solution. The hotel should arrange for discounted parking for guests. We had to pay the full day price of £10 at the Echo Arena Car Park.

The hotel has thought of everything, the rooms are beautiful with the added bonus of a kitchen - perfect!

Directions to the hotel - not being able to find it using a TOM TOM - this must prove very frustrating for staff constantly answering the phone to lost guests!

The attitude of the staff, the quality of the breakfast and the location in the Albert Dock.

Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.

The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.

Location of hotel facilities and friendliness of staff

Service slow at times on reception took long time to check on as result

We had the best of meals on Friday 19th Nov, beautifully served and presented and memorable and a good price. Breakfast also very civilised. The location was unexpectedly beautiful and the Gormley beach art breathtaking, making for a good walking experience after breakfast each day. We also enjoyed the excellent public transport system, we used the bus and the train, to get into the city centre.

The shower was not to a standard that I would have liked, very meanflow and difficult to regulate! Saturday night in the hotel ws disapppointing and we would have enjoyed bar food availability to have gone on a to 8oc. After a very bust sightseeing day we just wanted simple food and relaxation.