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pleasant and friendly no
Friendly and helpful staff and the room was comfortable and clean. We requested and were allowed access to the room early
Antonio was excellent, attentive, friendly and professional. Service at breakfast could have been better, no breakfast menu was made available and staff were less attentive than at dinner.
Wonderful staff and lovely rural setting The hot water could've been hotter.
Nice site at an excellent price. Attractive restaurant serving high quality, tasty food
Clean and comfortable with a reasonably priced bar and a piping hot full English breakfast that was cooked to order in the morning. Staff were friendly and professional. Couldn't of asked for more really. The big open fire in the restaurant was a real bonus on a cold November night! None.
Comfortable friendly & warm!!
the location and hte gardens the room access
The friendly and welcoming atmosphere, and the quality of the food
Food, location, staff. We were late arriving at the hotal and the chef stayed late to ensure we could eat. Also the hotel allowed us to have a very late check out No grounds to walk round
Just everything. Staff are extrememly friendly with everything you need at the hotel.
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Excellent hotel, a hidden gem...
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
Nothing was too much trouble an enjoyable stay. Its expensive
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
First class hotel. There are no bad points what so ever.
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
Food was good and staff very pleasant and helpful. The shower was excellent. Room cups were not cleaned each day , we had to wash them out to make tea.
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
The location was just what we needed to visit family, it was comfortable and clean Restaurant staff were very lax at keeping the buffet topped up and the Sunday carvery was the same, no vegetables for the carvery but plenty for the normal menu. Very poor.
Staff were able to provide a room despite having no record of my booking on their computer. Have to walk outside in the cold around the building to the front from the accommodation for breakfast past the scruffy back doors to the kitchen.
We had a lovely stay at the Ely Hotel. The staff were very nice.The room was very clean with lots of coffee, tea etc.Breakfast was very nice. There was a lot of choice on offer.We will stay at the Ely Hotel again. The restaurant is very good. Bed a bit lumpy.
It was a lovely hotel, breakfast was good and fresh, restuarant was lovely
the helpfull staff,the room being clean always looks nice. But best was peace & quiet Cannot think of anything
comfortable room, good food in the bar, convenient stop over for our trip up the motorway from Somerset
The staff were very friendly and helpful, the room was clean and tidy Nothing
Location. No better, and in some respects less good, than a Travelodge at more money. Characterless room, small bathroom with a horrible shower curtain - the type that tends to gravitate towards you when showering. Breakfast was a bit hit and miss, made worse because I did not receive my early morning call making me 40 mins behind schedule.
The accommodation was superb and the staff very friendly and helpful
Location for where we needed to be The food was very poor standard and we felt the room and hotel needed some upgrading
We specifically asked for a non smoking room but there was evidence of smoking smells in the rooms, probably in the furnishings and this was very unpleasant.
The surrounding were nice, the facilities were good too. I was very upset by the fact that when I turned up to the hotel I was highly embarrassed when they told me they never had a reservation for me even when I gave them a reference number and they contacted you, I had to pay for another room. This was infront of a friend of mine and was highly embarrasing for me. The pillor on the bed had some sort of stain on it as though it had been used previously
I only stayed overnight on business, so used only a few of the hotel facilities. The leisure facility looked good
Location, comfort, amenities Toilet did not work efficiently - but quickly rectified.
flexibility and helpfulness of staff
The surroundings were beautiful and very peaceful. An observation - the shower over the bath was functional but a bit dated and not in keeping with the other marvellous room facilities. I also felt that there could have been more information about amenities - laundry service (if any), surrounding churches, doctors, pharmacies.
Good clean premises. Efficient and courteous service. Recommended.
Any issues was resolved straight away I had to request dressing gowns and table goods which was in the package
grounds were beautiful staff hardly spoke english, air cond not cool enough.
Nice Hotel friendly staff
almost everything bar staff slow in seving
Room was excellent, staff were friendly.
We had booked this hotel as a surprise weekend for a friends birthday. The accommodation & facilities were lovely and the staff all very polite and helpful. We chose the hotel for its proximity to Ascot, for our day at the races and the staff arranged to keep our picnic lunch in cold store until we needed it the following day.We had a very enjoyable stay.
Only stayed one night and arrived late so didn't get to experience all the hotel had to offer. It is set in a nice location with nice grounds and nice traditional style building, the room was clean and had all standard facilities and had everything I needed. I didn't actually get a chance to use it, but the spa facilties and treatments looked good. Was slightly disappointed with the service at breakfast. Food was fine but the service was a bit slow as I had to ask several times for my coffee and only received it towards the end of the breakfast. This was not a major issue and may have just been due to it being a busy time
Breakfast was nice and plentiful Gym is more than ample Staff were helpful when i asked for local knowledge Location was picturesque and convenient Had to go from room to Bar during room service as i was not able to put the cost on the room and my details had not been taken nor requested on check in. Radiator noise kept me awake even when i switched off the heating, the flowing water through the system was a continual irritant.
The quietness and privacy. The building and location were also great.
Prompt room service and breakfast allowing for an early departure. Professional but friendly staff. Immaculate room. No
This hotel was excellent in every way; it always is. None
Spa was lovely & the staff very helpful I have stayed before and had this same problem. The breakfast staff both times were unhelpful & quite surly, we had to wait about 20-30mins to order our coffee & breakfast & that was only after i kept asking the staff. There was a few if us & we seemed to be ignored. The last time we stayed the same thing happened & it spoilt the weekend as it is the last memory before you check out
Pleasant garden and chairs. Convenient location. Confusion regarding our room no.when checking in. A long wait to be seated for breakfast. No self service breakfast first 2 days and very small portions of scrambled eggs and toast. One butter for a table of 4 people!!
The staff were very freindly with us and our daughter. Food was excellent
The evening meal menu was exactly the same each evening an occasional change would of been welcome.
Breakfast the room, booked for a family of four and there were only three beds
A bit dowdy, needs a revamp of furnishings
Convient location with helpful staff
I had a good feeling from the minute I entered the hotel. The staff were all polite and attentive and without attitude. The restaurant had a cosy ambience and the waiter was polite and attentive without being intrusive. The room was clean and comfortable. A minor point really, I found that turning on the taps for a shower awkward due to an immovable screen.
Room comfortable; clean; quiet; good facilities; Shower worked well; Good cooked breakfast Room gloomy, lighting poor; Bathroom floor tiles cracked and bathroom window would not open for ventilation; Toast and cooked breakfast all on one plate, no butter or margarine for the toast, Only one small cup of coffee served with breakfast
The Staff were very helpful and pleasant. The room was clean and tidy and more than adequate for an overnight stay. Plenty of coffee sachets in room but only 1 milk.
the price - too expensive for the quality...little rooms , no clim, TV remote control not working, no minibar, poor breakfast
Friendly reception, good location. very warm inside the rooms
the hotel staff and facilites were excellent
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
There was a desert spoon holding the shower head together in room 10
it was pretty good value for money if you need to be in the Fleet area
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
Friendly staff good food Very public areas
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,
Very helpful staff
The room was comfortable and spacious and the staff were very polite and helpful and made us feel welcome at all times
Expected better from Holiday Inn,room smelling of damp and were dull.After 20min at reception,they did change my room but only had (so called junior suite ! extra £30 ) slightly larger room with 1970's sofa and tv. Not really much better, toilet was loose with cracked tiles in bathroom!. Hotels public areas were revamped, looks very nice and modern,only if rooms were half as nice !!!! but rooms are in poor state.I Was booked for 3 nights, But checked out on the sat morning.Paid little more 500yds down road 4star hotel ,looking over airport amazing hotel very modern with free mini bar with tv in bathroom and Bose music.So if you going to Holiday Inn (Don't). I am not a snob but expect clean bright modern room not something from the 70s 80s Very poor Hotel with facelift.
The best part of my stay was my massage wirh Sue. She is excellent. I was disapointed that the Steam Room & Sauna were not working.
The attitude of the staff always eager to please. the fitness suite nothing
friendly good service drinks very very expensive
Very friendly and helpfull staff
Overall good No elevator, would be an advantage to be able to indicate preference for a ground floor room
Very nice room, not like in another english hotels.Very good bathroom. The breakfast was really good. The reception and the main building of the hotel looks very expensive The room was a little bit too small. The long way to the room wasnt nice.
home from home , highly ecomended none
The room could have been warmer for our arrival, as the weather was very cold and it took hours for our room to be at a comfortable temperature, we wouldnt recommend the restaurant, we thought the meals were not good value or had any flavour apart from the oil or fat they were cooked in.
- Close to airport - Easy to listen next room conversation - separate hot and cold water tabs - no free wifi - no international tv Channels
Very friendly staff, excellent premier breakfast
We liked our stay here and will use this hotel again. Easy to find and car parking is good. Althougth we had a problem with the bed the hotel were very concerned about this in the morning.
Unbeleivable value for money! Excellent standard of cleanliness & top value food!! There honestly was not any.
The requirement was for an inexpensive weekend stay to visit family, your hotel fitted the requirement very well regarding location and price. No dislikes as such, perhaps a few more coffee and milk helpings in the room.
I liked the fact that it was easy and very relaxed, the restuarant was nice and friendly. The room was comfortable and relatively quiet, its a bit difficult as there is a lot of comings and goings. I like the fact you dont have to book out until 12 pm. The table in the double rooms could be a bit higher as it is usually used for either working on on eating/drinking on.
Good breakfast, friendly staff, clean and pleasant They had sold our room but eventually found one
Food was poor
Staff, particularly in bar and restaurant very friendly. Room decor was tatty particularly in the bathroom. The corridors smelled as is the carpet was damp. Failed to deliver morning newspaper.
Views from the room were stunning and the room was well apointed. The reception area and resturant were impressive and the staff were very helpful.
The view and the proximity to Sandhurst. Staff were pleasant. No working lights in bedroom. Cobwebs hanging from ceiling, Nets at windows wer torn and dirty. Kitchen locked and person with keys not in hotel therefore NO afternoon tea. Cooked breakfast was cold!
A very pleasent stay, evrything was just right
I have stayed here on a number of ocassions its quiet and peacefull and a great breakfast, also good parking. Nothing
lake view should run a sunday brunch
This hotel seems to be neglected, minimum staff, no hot water; the restaurant is very poor the service is none existent 4 people including me walked out, no hot food or fruit juice left at 0740 for breakfast. The duvet cover had a rip in it and whilst it had been laundered it was stained. This hotel is worse than poor. I would not stay at this hotel again.
Internet access, food State of repair of room 119. Paint peeling off wall, noisey expel air fan in bathroom
we were actualy placed in the continental hotel
We were attending our daughters commissioning at RMAS. Location was perfect. Great hotel, very clean and good food in restaurant.
Staff always friendly at Reception and in Restaurant interested in why and where you are going. Always a lovely welcome.
Staff friendliness and helpfulness. Food was really excellent and service first class Difficulty of access in the dark to the entry to Car Park
How clean the room was and comfortable Clean
Efficient, spacious, good value for money. Unfortunately our invoice was incorrect and we are having trouble sorting it out. Not easy as the hotel does not have a direct line.
Very clean, comfortable and the staff very helpful and friendly.
good & sober
We had a very good breakfast, my husband especially liked the choice of teas & very hot water for the teapots.
Staff and biscuits
Excellent overall, reception staff very accommidating Not really bad a bad point but a bit tight on the tea making facilities, only enough for 2 cups but got more when asked at reception
Excellent reception, very helpful and friendly. Nice rooms with all you need, clean and big. Traffic noise.
We had a meal in the restaurant which was excellent, tasty and well presented . The staff were courteous and quietly always in attendance. No really bad points except perhaps the sound proofing It was really annoying to be awakened early in the morning by the sound of other guests slamming their doors.
Nothing Everything as it was extremely tatty, grubby and very poor value
large bed good view of Lake reception very friendly easy parking non existent staff at breakfast,and when they turned up they were on the surly side,absolutely pants disco on site,do not go there.the price of the hotel was on the stiff side which is underpinned by the lack of anybody there.
The shower - it is fixed over the bath and you have to stand under it to turn it on and either freeze or burn pending getting the temperature right
The staff were not particulrly helpful when we were looking for something to eat, and in the end needed to find a restaurant outside the hotel.
Friendly staff at check-in Breakfest, magnetron toast...
The staff were excellent and helpful. The rooms were clean and teh Gym and health facilities were excellent The entire complex around the Lake looked rather "tired" and unkempt in places. More regular grounds and property maintenance would work wonders.
Staff good No access for myself through firedoor(no bell)my daughter had to go upstairs I had to wait downstairs for someone to open it,not good in this weather,when you already are disabled
it was comfortable and convenient bar area was old fashioned and out dated and the outside area around the hotel would benifit by someone using a sweeping brush