Pros
"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)
Cons
"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)
Reviews
Overall ratingBased on 6808 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
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Find reviews that mention:
2.0
Pros:Staff was not very helpful. Tried to get us to pay a lot more than price onlineCons:They didn’t have any cars available and a very long list of people with confirmed reservationsReviewed 7 Jul 2021
review from![kayak]()
2.0
Pros:There were numerous issues: - There were hidden fees in the rental - The staff was inefficient and rude - They were unable to complete the booking leaving us without a car and wasting our vacation timeCons:You name it. All aspects could have been better.Reviewed 5 Jul 2021
review from![kayak]()
4.0
Cons:There were two shuttles that finally took us to the pickup location. Facility was ok, Car was not clean inside I was charged for full tank of gas when I left the car three fourth tank full. Hours of operation is limited, this had to leave the car the night before my early am flight- knowing that I would never make it to the plane if I needed to ride two shuttles. Will not do business with this Rental car agency again.Reviewed 5 Jul 2021
review from![kayak]()
10.0
Pros:The Pick up phone went directly to ace. Super easy to connect.Cons:I can't think of anything that could have made it better.Reviewed 2 Jul 2021
review from![kayak]()
8.0
Cons:Advertised priced was was different what I paidReviewed 2 Jul 2021
review from![kayak]()
4.0
Pros:Friendly staff, disney plus on the big screenCons:It took 1.5 hours to get our car with just 2 customers in front of us. The representative who checked us in was working remotely, so we were face timing him through an iPad on the counter. It was very inconvenient and took forever. The reservation said we have to pay $300 deposit, he told us, doesn't matter what the reservation says, we charge $500. The car we got smelled like weed. We exchanged it for another car that smelled like smoke and was dirty. I had to stop at a store on the way home and buy disinfectant to clean it myself. Never again!Reviewed 30 Jun 2021
review from![kayak]()
8.0
Pros:Easy to pickup and good clean vehicleCons:Just a bit friendlier, and attention to my rental (agent was obviously multi-tasking, and on a phone call about another reservation).Reviewed 28 Jun 2021
review from![kayak]()
6.0
Pros:Staff was very nice and helpful. Pick up and drop off was very simple and convenient.Cons:Their cars can be inspected better before renting them out to customers. The first rental that was provided brakes and tires were very worn. They did switch us out into a newer vehicle they following day.Reviewed 27 Jun 2021
review from![kayak]()
2.0
Pros:Nothing. Didn't get the car.Cons:So, Ace in Denver closes at 8:00 pm. Ok, that's fine, but they stop running the shuttle from the airport at 7:45. So, when I arrived at the rental car shuttle pickup at about 7:47, all the rental car busses are coming and going but no sign of an Ace bus. So, I call, and they inform me that despite the fact that I'm standing there waiting before 8:00, the last bus has left and they will not send it back but that I can pick up my car in the morning. Needless to say, I hopped on the next Payless bus and got a better car from them for less money. I guess I could say thank you to Ace for their poor customer service since it worked out fine in the end.Reviewed 27 Jun 2021
review from![kayak]()
8.0
Pros:YesCons:Too ExpensiveReviewed 27 Jun 2021
review from![kayak]()
2.0
Pros:Please be aware that Ace rental car doesn’t exist I couldn’t find this company, the phone number given it’s just to leave a voice mail and I ended up renting another car in San Pablo airport. I wasted almost 2 hours of my time because of this ghost company.Cons:If price line would have giving me the name of the subcontracted rental car in San Pablo Airport (Seville) Totally unacceptable!!!!Reviewed 25 Jun 2021
review from![kayak]()
2.0
Pros:Staff was friendly and helpfull and the drop off was quick and good.Cons:The car was far from good, the remote did not work, I had to close all 4 doors and the trunk everytime manually, the car was full of scratches. No Tank cover.Reviewed 22 Jun 2021
review from![kayak]()
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Top tips for renting a car from Ace at London City Airport
- Mini hire cars from Ace at London City Airport are around -56% cheaper than other car types, on average